D D's By the Grove Cleaners Reviews (1)
I am filling this claim in regards to a service issue I just had with this business. I have been a client of them for a while now. Their services have been all fine. But last week I dropped a jacket with a couple of coffee stains for dry cleaning. Today I went to pick it up. The jacket came back to me even dirtier. When I asked them about it, and asked them to wave the charge $17.... the owner got all crazy and held the jacket hostage. I wanted to pay with credit card. Their store says clearly you can pay with credit card for purchases over $10 (There is a big sign) and... she declined. When I complained and wanted my cloths back, they even called the police saying that I am trying to steal their clothes. They held my clothes first and did not let me pay with credit card. Luckily I had cash to pay and get out of there. They did not want to provide with a receipt when I left. I want a formal apology for this disturbing treatment and my money back $17. Thanks.PS I have photos to proof all the stains. And there is proof that the business lets you pay with credit card and they declined.
Product_Or_Service: Dry cleaning jacket