I have been in touch w the person involved and his father The truck had the transmission rebuilt months ago, and it appears an internal component has failed We all agree on that It failed while on a test drive at our store, so the customer feels we are responsible
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While this is an unfortunate situation, we are not the responsible party The garage that rebuilt the transmission seems to have agreed to repair it, according to the customer, if the truck is towed there
We have agreed to give the customer a good faith refund of $for the work that he authorized here That is all of the credit we will be absorbing on this
This is the fourth or fifth complaint these folks have lodged in the last few days, the volume of complaints will not change my response to the same
Our position, as stated here, is the final position we will have on the matter
*** *** -- Owner, Midas of Richmond
I have been in touch w the person involved and his father The truck had the transmission rebuilt months ago, and it appears an internal component has failed We all agree on that It failed while on a test drive at our store, so the customer feels we are responsible
/>
While this is an unfortunate situation, we are not the responsible party The garage that rebuilt the transmission seems to have agreed to repair it, according to the customer, if the truck is towed there
We have agreed to give the customer a good faith refund of $for the work that he authorized here That is all of the credit we will be absorbing on this
This is the fourth or fifth complaint these folks have lodged in the last few days, the volume of complaints will not change my response to the same
Our position, as stated here, is the final position we will have on the matter
*** *** -- Owner, Midas of Richmond