Mr. and MRs. [redacted] have had their opinions addressed in every feasible manner possible, and unfortunately it appears that they do not like the response so have now taken to filing this complaint and negative review. Outlined below are the FACTS of this case. On August 30, 2016 a proposal...
for Radon Mitigation was written for [redacted], on September 5 he expressed his desire to proceed with the installation and on September 6, agreed upon date of September 20, 2016 was scheduled for installation.On September 21, 2016 an email was sent to Mr. [redacted] requesting an appointment for Aadvanced Aair to begin the follow up radon testing at the residence, Mr. [redacted] responded at 1:45 PM stating that he wanted this to begin ASAP and questioning if Kevin would be the representative coming to the home because he wanted to meet with Kevin before the test. At 1:47 PM Aadvanced Aair ([redacted]r) called Mr. [redacted] to inform him that she would be the person performing the Radon Test and asked if there were questions or concerns that she could help with. Mr. [redacted] began by saying that the technician that completed the installation was very pleasant to work with and that everything had gone ok, however he had some concerns that he wanted to address, specifically as follows:1. The visqueen in the crawl space was put in and the seams were overlapped and caulked, however he had asked why they were not also taped?2. The fasteners used on the outside of his home did not have anything behind them to set the pipe away from the house so that he could paint in the future.3. And that since the technician was not also a licensed electrician “if there was a fire at his house he would be on the hook.”Mr. [redacted] and [redacted] had a conversation addressing these concerns that lasted 10 minutes. During the conversation it was explained to MR. [redacted] that the current protocols set by The Ohio Department of Health state the seams be overlapped by a minimum of 12” and sealed. The exterior fasteners that are a part of his radon mitigation system are the only type of fasteners that Aadvanced Aair uses because they are stainless steel, and that current protocol states that the radon mitigation system is to be designed and installed as a permanent addition to the building. He was asked if he specifically had a fastener that he had seen or could suggest, if so [redacted] would have been able to speak with her supervisor about this, his response was “no, but I just thought I would have them.” The technician that installed the radon mitigation system is not a licensed electrician and it is not necessary for them to be licensed electricians. However if it were required and if permits were required then that would have been done. It was explained to Mr. [redacted] that Aadvanced Aair is fully insured to address his any damage caused to his home by installation of Radon Mitigation done by Aadvanced Aair and it is never our hope or desire to have to use such insurance because of damage or fire at a customer’s home but we have such insurance in place. [redacted] further stated that she was not trying to make light of Mr. [redacted]s concerns but only trying to reassure him that Aadvanced Aair has been in business for over 25 years and had never had something so catastrophic happen and that she hoped she had been able to put his mind at ease. Mr. [redacted] and [redacted] ended the conversation by scheduling the follow up radon test to begin on September 23, 2016 with an arrival of 9:00-11:00 AM, and [redacted] asked Mr. [redacted] that if he found an example of a fastener that could be used on the exterior vent pipe to please let her know and she would address it with the owner of Aadvanced Aair, Kevin. On September 23 when [redacted] met Mrs. [redacted] at the home to begin the radon test. Mrs. [redacted] was asked if she had any questions about the system, her response was no however her husband had concerns about the installation. [redacted] informed Mrs. [redacted] that she had in fact spoken with her husband on September 21 and had thought that his concerns had been addressed. Mrs. [redacted] followed [redacted] to the basement and proceeded to point out what her husband thought was “sloppy work”, at this time the focus was on the crawl space mechanical fasteners (wooden slats attached to the block wall of crawl space, pictures enclosed) and that the slats were not level. [redacted] tried to explain to Mrs. [redacted] that while the technicians try to do every job with an attention to every detail, however the fact that the slats were slightly uneven would in no way have an adverse effect on the functionality of this component of the radon mitigation. At this time Mrs. [redacted] pointed out the wiring that had been ran in order to power the electric radon mitigation fan and stated that she was not happy that the technician had only attached it to the joists above and not ran it through the joists, it was explained to Mrs. [redacted] that if the wiring had been ran through the joists as she was suggesting that it would have required that a hole been be drilled though her ductwork that also ran in the same cavity, and that no one should ever do such a thing. At this time Mrs. [redacted] was shown where the wiring that had been installed by Aadvanced Aair was ran and attached in the same manner as the existing wiring along side of it, which is correct per building code. [redacted] apologized to Mrs. [redacted] stating that she had believed that she had addressed all of the concerns during her previous conversation with Mr. [redacted] and that these 2 items were not brought up by him at that time, but if he had any other questions to let her know. The test was placed and when asked about scheduling a time to retrieve the test on Monday September 26, Mrs. [redacted] stated that [redacted] would have to come before her husband left for work at 7:00 AM. This was not going to be possible, so [redacted] asked for another window of time for arrival, and suggested 9:00-11:00 AM the same as the appointment for placing it, Mrs. [redacted] stated that would not work for her schedule and said that [redacted] could come at 3:45 PM but not later than 4:00 PM, because the windows were being cleaned at 4:00 PM. Aadvanced Aair cannot schedule such a small window of time for arrival, Mrs. [redacted] was informed of this and responded that her husband would call or email Aadvanced Aair and schedule the pick up time. At this time the appointment was over, Mrs. [redacted] signed to Voluntary Complaince Form and [redacted] left the residence.Monday September 26, no messages or emails had been received from Mr. [redacted]. At 11:38 AM an email was sent to him requesting a time that Kevin could come to the home to retrieve the test. At 3:01 PM another email was sent asking Mr. [redacted] is Kevin could pick up the test with an arrival of 4:00-5:30PM. Mr. [redacted] called the office and told the receptionist that Kevin could come to retrieve the test after 5:00PM, Kevin attempted to call Mr. [redacted] twice before finally reaching him, at this time Mr. [redacted] stated that he did not know why Kevin was calling him. Kevin informed Mr. [redacted] that he was calling to arrange a time to pick up the test since “after 5:00 PM” was vague and Kevin wanted to make sure that MR. [redacted] would be available. Kevin had also wanted to discuss the concerns that Mr. [redacted] had expressed. Mr. [redacted] really didn’t seem to have a desire to discuss his concerns with Kevin, unless Kevin was just going to blindly agree. Mr. [redacted] had made the statement that since he was the customer he was always right. Kevin attempted to talk with Mr. [redacted] specifically about the radon mitigation system and what if any problems there were with the system, Kevin was trying to make Mr. [redacted] aware of the fact that all radon mitigation in Ohio is governed by procedure and protocols set by The State of Ohio Department of Health. Mr. [redacted] became belligerent and abruptly disconnected the call. Kevin called back and did not receive an answer. When Kevin arrived at the home to retrieve the test Mr. [redacted] again became belligerent when discussions turned to the exterior portion of the radon mitigation system, specifically the brackets that attach the pipe to the home. Kevin pointed out that the brackets used by Aadvanced Aair are made of stainless steel and will last indefinitely, when Mr. [redacted] began discussing the system at the home next door and pointed out that “that system has been installed for over 10 years and those brackets are not rusting.” Kevin walked next door and showed Mr. [redacted] that the system had been installed in April of 2015, not 10 years ago. Mr. [redacted] had expressed that he thought he would receive a bracket that would allow the pipe to be away from the home, so that he could easily paint around it at some point, he was told that he could easily remove the clamps that are currently on his home if this was his need for painting and re attach when completed. His suggestions of placing foam behind the current clamps or placing a different clamp were not possible. The materials he suggested are not permanent, the foam will deteriorate and the clamp he saw on his neighbor’s house is zinc coated and will rust, unlike the stainless steel clamp that was used to attach the pipe to his home. A radon mitigation system is by code to be designed and constructed in a manner that is a permanent addition to the home. Unfortunately nothing that Aadvanced Aair has tried to do to make both Mr. & Mrs. [redacted] happy with their radon mitigation system has worked. They have a system that is installed to current state and EPA protocol, they now have a house that has tested well within the acceptable levels of radon as determined by The State of Ohio and EPA, every call or concern made by them has been addressed however they seem to only want to hear that they are correct and have no desire to hear any other source of rational thinking. Their “concerns” change with every call or contact made with them, it is recommended that if they wish to continue trying to find something wrong with their radon mitigation system that they call The Ohio Department of Health and have their system inspected. Every “Concern” that they have brought up has been met with a reasonable, logical, and professional explanation as to why it is or is not done.
Mr. and MRs. [redacted] have had their opinions addressed in every feasible manner possible, and unfortunately it appears that they do not like the response so have now taken to filing this complaint and negative review. Outlined below are the FACTS of this case. On August 30, 2016 a proposal...
for Radon Mitigation was written for [redacted], on September 5 he expressed his desire to proceed with the installation and on September 6, agreed upon date of September 20, 2016 was scheduled for installation.On September 21, 2016 an email was sent to Mr. [redacted] requesting an appointment for Aadvanced Aair to begin the follow up radon testing at the residence, Mr. [redacted] responded at 1:45 PM stating that he wanted this to begin ASAP and questioning if Kevin would be the representative coming to the home because he wanted to meet with Kevin before the test. At 1:47 PM Aadvanced Aair ([redacted]r) called Mr. [redacted] to inform him that she would be the person performing the Radon Test and asked if there were questions or concerns that she could help with. Mr. [redacted] began by saying that the technician that completed the installation was very pleasant to work with and that everything had gone ok, however he had some concerns that he wanted to address, specifically as follows:1. The visqueen in the crawl space was put in and the seams were overlapped and caulked, however he had asked why they were not also taped?2. The fasteners used on the outside of his home did not have anything behind them to set the pipe away from the house so that he could paint in the future.3. And that since the technician was not also a licensed electrician “if there was a fire at his house he would be on the hook.”Mr. [redacted] and [redacted] had a conversation addressing these concerns that lasted 10 minutes. During the conversation it was explained to MR. [redacted] that the current protocols set by The Ohio Department of Health state the seams be overlapped by a minimum of 12” and sealed. The exterior fasteners that are a part of his radon mitigation system are the only type of fasteners that Aadvanced Aair uses because they are stainless steel, and that current protocol states that the radon mitigation system is to be designed and installed as a permanent addition to the building. He was asked if he specifically had a fastener that he had seen or could suggest, if so [redacted] would have been able to speak with her supervisor about this, his response was “no, but I just thought I would have them.” The technician that installed the radon mitigation system is not a licensed electrician and it is not necessary for them to be licensed electricians. However if it were required and if permits were required then that would have been done. It was explained to Mr. [redacted] that Aadvanced Aair is fully insured to address his any damage caused to his home by installation of Radon Mitigation done by Aadvanced Aair and it is never our hope or desire to have to use such insurance because of damage or fire at a customer’s home but we have such insurance in place. [redacted] further stated that she was not trying to make light of Mr. [redacted]s concerns but only trying to reassure him that Aadvanced Aair has been in business for over 25 years and had never had something so catastrophic happen and that she hoped she had been able to put his mind at ease. Mr. [redacted] and [redacted] ended the conversation by scheduling the follow up radon test to begin on September 23, 2016 with an arrival of 9:00-11:00 AM, and [redacted] asked Mr. [redacted] that if he found an example of a fastener that could be used on the exterior vent pipe to please let her know and she would address it with the owner of Aadvanced Aair, Kevin. On September 23 when [redacted] met Mrs. [redacted] at the home to begin the radon test. Mrs. [redacted] was asked if she had any questions about the system, her response was no however her husband had concerns about the installation. [redacted] informed Mrs. [redacted] that she had in fact spoken with her husband on September 21 and had thought that his concerns had been addressed. Mrs. [redacted] followed [redacted] to the basement and proceeded to point out what her husband thought was “sloppy work”, at this time the focus was on the crawl space mechanical fasteners (wooden slats attached to the block wall of crawl space, pictures enclosed) and that the slats were not level. [redacted] tried to explain to Mrs. [redacted] that while the technicians try to do every job with an attention to every detail, however the fact that the slats were slightly uneven would in no way have an adverse effect on the functionality of this component of the radon mitigation. At this time Mrs. [redacted] pointed out the wiring that had been ran in order to power the electric radon mitigation fan and stated that she was not happy that the technician had only attached it to the joists above and not ran it through the joists, it was explained to Mrs. [redacted] that if the wiring had been ran through the joists as she was suggesting that it would have required that a hole been be drilled though her ductwork that also ran in the same cavity, and that no one should ever do such a thing. At this time Mrs. [redacted] was shown where the wiring that had been installed by Aadvanced Aair was ran and attached in the same manner as the existing wiring along side of it, which is correct per building code. [redacted] apologized to Mrs. [redacted] stating that she had believed that she had addressed all of the concerns during her previous conversation with Mr. [redacted] and that these 2 items were not brought up by him at that time, but if he had any other questions to let her know. The test was placed and when asked about scheduling a time to retrieve the test on Monday September 26, Mrs. [redacted] stated that [redacted] would have to come before her husband left for work at 7:00 AM. This was not going to be possible, so [redacted] asked for another window of time for arrival, and suggested 9:00-11:00 AM the same as the appointment for placing it, Mrs. [redacted] stated that would not work for her schedule and said that [redacted] could come at 3:45 PM but not later than 4:00 PM, because the windows were being cleaned at 4:00 PM. Aadvanced Aair cannot schedule such a small window of time for arrival, Mrs. [redacted] was informed of this and responded that her husband would call or email Aadvanced Aair and schedule the pick up time. At this time the appointment was over, Mrs. [redacted] signed to Voluntary Complaince Form and [redacted] left the residence.Monday September 26, no messages or emails had been received from Mr. [redacted]. At 11:38 AM an email was sent to him requesting a time that Kevin could come to the home to retrieve the test. At 3:01 PM another email was sent asking Mr. [redacted] is Kevin could pick up the test with an arrival of 4:00-5:30PM. Mr. [redacted] called the office and told the receptionist that Kevin could come to retrieve the test after 5:00PM, Kevin attempted to call Mr. [redacted] twice before finally reaching him, at this time Mr. [redacted] stated that he did not know why Kevin was calling him. Kevin informed Mr. [redacted] that he was calling to arrange a time to pick up the test since “after 5:00 PM” was vague and Kevin wanted to make sure that MR. [redacted] would be available. Kevin had also wanted to discuss the concerns that Mr. [redacted] had expressed. Mr. [redacted] really didn’t seem to have a desire to discuss his concerns with Kevin, unless Kevin was just going to blindly agree. Mr. [redacted] had made the statement that since he was the customer he was always right. Kevin attempted to talk with Mr. [redacted] specifically about the radon mitigation system and what if any problems there were with the system, Kevin was trying to make Mr. [redacted] aware of the fact that all radon mitigation in Ohio is governed by procedure and protocols set by The State of Ohio Department of Health. Mr. [redacted] became belligerent and abruptly disconnected the call. Kevin called back and did not receive an answer. When Kevin arrived at the home to retrieve the test Mr. [redacted] again became belligerent when discussions turned to the exterior portion of the radon mitigation system, specifically the brackets that attach the pipe to the home. Kevin pointed out that the brackets used by Aadvanced Aair are made of stainless steel and will last indefinitely, when Mr. [redacted] began discussing the system at the home next door and pointed out that “that system has been installed for over 10 years and those brackets are not rusting.” Kevin walked next door and showed Mr. [redacted] that the system had been installed in April of 2015, not 10 years ago. Mr. [redacted] had expressed that he thought he would receive a bracket that would allow the pipe to be away from the home, so that he could easily paint around it at some point, he was told that he could easily remove the clamps that are currently on his home if this was his need for painting and re attach when completed. His suggestions of placing foam behind the current clamps or placing a different clamp were not possible. The materials he suggested are not permanent, the foam will deteriorate and the clamp he saw on his neighbor’s house is zinc coated and will rust, unlike the stainless steel clamp that was used to attach the pipe to his home. A radon mitigation system is by code to be designed and constructed in a manner that is a permanent addition to the home. Unfortunately nothing that Aadvanced Aair has tried to do to make both Mr. & Mrs. [redacted] happy with their radon mitigation system has worked. They have a system that is installed to current state and EPA protocol, they now have a house that has tested well within the acceptable levels of radon as determined by The State of Ohio and EPA, every call or concern made by them has been addressed however they seem to only want to hear that they are correct and have no desire to hear any other source of rational thinking. Their “concerns” change with every call or contact made with them, it is recommended that if they wish to continue trying to find something wrong with their radon mitigation system that they call The Ohio Department of Health and have their system inspected. Every “Concern” that they have brought up has been met with a reasonable, logical, and professional explanation as to why it is or is not done.