A previous owner of our home had spilled hair dye in the bathtub(This would have been in the late 60’s or early 70’s)This was the main reason we wanted to have the work doneD & F Associates Limited aka Miracle Method Indy West assured us the hair dye would be “no problem” Since the tiles and sinks were years old they told us it would look better to do it all, so we did the bathtub, two sinks and the tile walls We were told that the process would consist of an initial glazing Then they would return and smooth out all the drips and imperfections left from the first step After the first step it looked good although there were a few drips and imperfections It took a few months for them to send someone to do the second stepAfter he left, the same drips and imperfections were still there We followed the recommended cleaning instructions implicitly (Only a few products can be used, none of which are strong.) After a few months a yellowish stain started to appear where the hair stain had been(pictures may be seen on Angie’s List Review) We called them multiple times and sent multiple emailsThe phone calls were basically ignored They would answer the emails, but not follow through I called the headquarters of Miracle Method and asked them for help Shortly thereafter, we did receive a phone call from Miracle Method Indianapolis WestThey set many dates to come and complete the job and to do something to cover the stains We would prepare the bathroom only to have them cancel at the last minute or come and talk about the problem and/or take pictures without doing any work They finally sent a crew to do the job Besides the first drips and imperfections we have even more plus cracks around the sink drains(pictures may be seen on Angie’s List Review) Also the yellow stain started to reappear again We have used only the recommended products in the recommended way A few months ago they said they would do it again but they needed more picturesOne of the owners told me the stain would reappear again They pointed out that the warranty did not include hair dye They should have shared that information up front We were misled by themNevertheless, they said they would come again We had some medical delays on our part However, we did want them to come againThen they started changing dates - again the same old story It’s been nearly years We feel the job should have been done almost years ago We feel they do not care about the quality of their work or customer satisfaction Once again, the very reason we contracted them was to cover up the hair dye They knew their process did not warrant the hair dye and they did not tell us At this point, we do not trust them In our opinion, they are unable to do the job
A previous owner of our home had spilled hair dye in the bathtub. (This would have been in the late 60’s or early 70’s). This was the main reason we wanted to have the work done. D & F Associates Limited aka Miracle Method Indy West assured us the hair dye would be “no problem”. Since the tiles and sinks were 50 years old they told us it would look better to do it all, so we did the bathtub, two sinks and the tile walls.
We were told that the process would consist of an initial glazing. Then they would return and smooth out all the drips and imperfections left from the first step. After the first step it looked good although there were a few drips and imperfections. It took a few months for them to send someone to do the second step. After he left, the same drips and imperfections were still there.
We followed the recommended cleaning instructions implicitly (Only a few products can be used, none of which are strong.) After a few months a yellowish stain started to appear where the hair stain had been. (pictures may be seen on Angie’s List Review)
We called them multiple times and sent multiple emails. The phone calls were basically ignored. They would answer the emails, but not follow through. I called the headquarters of Miracle Method and asked them for help. Shortly thereafter, we did receive a phone call from Miracle Method Indianapolis West. They set many dates to come and complete the job and to do something to cover the stains. We would prepare the bathroom only to have them cancel at the last minute or come and talk about the problem and/or take pictures without doing any work.
They finally sent a crew to do the re-do job. Besides the first drips and imperfections we have even more plus cracks around the sink drains. (pictures may be seen on Angie’s List Review) Also the yellow stain started to reappear again. We have used only the recommended products in the recommended way.
A few months ago they said they would do it again but they needed more pictures. One of the owners told me the stain would reappear again. They pointed out that the warranty did not include hair dye. They should have shared that information up front. We were misled by them. Nevertheless, they said they would come again. We had some medical delays on our part. However, we did want them to come again. Then they started changing dates - again the same old story.
It’s been nearly 3 years. We feel the job should have been done almost 2 years ago. We feel they do not care about the quality of their work or customer satisfaction. Once again, the very reason we contracted them was to cover up the hair dye. They knew their process did not warrant the hair dye and they did not tell us. At this point, we do not trust them. In our opinion, they are unable to do the job.
A previous owner of our home had spilled hair dye in the bathtub(This would have been in the late 60’s or early 70’s)This was the main reason we wanted to have the work doneD & F Associates Limited aka Miracle Method Indy West assured us the hair dye would be “no problem” Since the tiles and sinks were years old they told us it would look better to do it all, so we did the bathtub, two sinks and the tile walls We were told that the process would consist of an initial glazing Then they would return and smooth out all the drips and imperfections left from the first step After the first step it looked good although there were a few drips and imperfections It took a few months for them to send someone to do the second stepAfter he left, the same drips and imperfections were still there We followed the recommended cleaning instructions implicitly (Only a few products can be used, none of which are strong.) After a few months a yellowish stain started to appear where the hair stain had been(pictures may be seen on Angie’s List Review) We called them multiple times and sent multiple emailsThe phone calls were basically ignored They would answer the emails, but not follow through I called the headquarters of Miracle Method and asked them for help Shortly thereafter, we did receive a phone call from Miracle Method Indianapolis WestThey set many dates to come and complete the job and to do something to cover the stains We would prepare the bathroom only to have them cancel at the last minute or come and talk about the problem and/or take pictures without doing any work They finally sent a crew to do the job Besides the first drips and imperfections we have even more plus cracks around the sink drains(pictures may be seen on Angie’s List Review) Also the yellow stain started to reappear again We have used only the recommended products in the recommended way A few months ago they said they would do it again but they needed more picturesOne of the owners told me the stain would reappear again They pointed out that the warranty did not include hair dye They should have shared that information up front We were misled by themNevertheless, they said they would come again We had some medical delays on our part However, we did want them to come againThen they started changing dates - again the same old story It’s been nearly years We feel the job should have been done almost years ago We feel they do not care about the quality of their work or customer satisfaction Once again, the very reason we contracted them was to cover up the hair dye They knew their process did not warrant the hair dye and they did not tell us At this point, we do not trust them In our opinion, they are unable to do the job
A previous owner of our home had spilled hair dye in the bathtub. (This would have been in the late 60’s or early 70’s). This was the main reason we wanted to have the work done. D & F Associates Limited aka Miracle Method Indy West assured us the hair dye would be “no problem”. Since the tiles and sinks were 50 years old they told us it would look better to do it all, so we did the bathtub, two sinks and the tile walls.
We were told that the process would consist of an initial glazing. Then they would return and smooth out all the drips and imperfections left from the first step. After the first step it looked good although there were a few drips and imperfections. It took a few months for them to send someone to do the second step. After he left, the same drips and imperfections were still there.
We followed the recommended cleaning instructions implicitly (Only a few products can be used, none of which are strong.) After a few months a yellowish stain started to appear where the hair stain had been. (pictures may be seen on Angie’s List Review)
We called them multiple times and sent multiple emails. The phone calls were basically ignored. They would answer the emails, but not follow through. I called the headquarters of Miracle Method and asked them for help. Shortly thereafter, we did receive a phone call from Miracle Method Indianapolis West. They set many dates to come and complete the job and to do something to cover the stains. We would prepare the bathroom only to have them cancel at the last minute or come and talk about the problem and/or take pictures without doing any work.
They finally sent a crew to do the re-do job. Besides the first drips and imperfections we have even more plus cracks around the sink drains. (pictures may be seen on Angie’s List Review) Also the yellow stain started to reappear again. We have used only the recommended products in the recommended way.
A few months ago they said they would do it again but they needed more pictures. One of the owners told me the stain would reappear again. They pointed out that the warranty did not include hair dye. They should have shared that information up front. We were misled by them. Nevertheless, they said they would come again. We had some medical delays on our part. However, we did want them to come again. Then they started changing dates - again the same old story.
It’s been nearly 3 years. We feel the job should have been done almost 2 years ago. We feel they do not care about the quality of their work or customer satisfaction. Once again, the very reason we contracted them was to cover up the hair dye. They knew their process did not warrant the hair dye and they did not tell us. At this point, we do not trust them. In our opinion, they are unable to do the job.