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D & F Enterprises

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D & F Enterprises Reviews (3)

Review: To who it may concern: On Saturday, October 19, 2013, my car light in my car came on and read engine overheating. I pulled over and called Progressive Roadside assistant. They sent a tow truck from D and F Automotive Care. The tow driver loaded the car and asked me to have a seat in his truck. He asked me where did I want to take my care, I advised I am not familiar with the area and asked him what is the closest place because my insurance covered a 15 mile radius. He said Carl King but my place is right down the road about 25 miles but I wont charge you for miles. I was afraid from sitting on the side of the road, stranded in an unfamiliar area, so it sound good that I could get my car fixed. It was a horrible ride as he pulled off the truck was spitting and jumping badly and the gas hand on E. as the tow driver pointed out to me. Its our grand opening today he stated. The automotive place was not 25 miles it was 38 miles as the tow truck driver said after we were on the road. As we road, the dispatcher from the D and F consistently called and spoke unprofessionally to the driver telling him to hurry up because he had another run. This unprofessionalism went back and forth even after the driver advised he had the customer in the truck. The driver turned off the CB to stopped me from hearing the trash talk from the dispatcher. When we got to D&F, the mechanic, whom was the dispatcher jumped on the tow truck lifted my car hood and worked on the car from the tow truck. Finally took it down, added 2 bottles of coolant, water and said the light is still on but it will be ok. they charged me 40 labor and 10 for antifreeze.While waiting, another tow truck pulled up with a PT Cruzer, the mechanics were talking right in front of me and stated it has two flat tires. The mechanics said we have a PT Cruzer in the junk yard. One of them stated Ill take the tires and rims off and put on this car. One said but thats been back there for years, the response was I dont give a damn anDesired Settlement: the serviceman did not supply any services. When he allowed me to remove the car for the service station, saying it was fixed, the car ran hot 20 minutes away from his business and stranded me on the side of the road. I was without a car for 3 days,$101 a taxi $30 from my home to the train station to pick up the rental $50 for services he did not render but charged me. Totally taken advantage of. I want my money refunded. It's just plain wrong.

Review: The company towed my 1999 CRV to their shop on Sept 30, 2013 to diagnose the engine problem. Several days went by and I called in to see if the dignoses was complete. I was told that the owner [redacted] would return my call when he returns to work at 530pm. The next day, [redacted] called my cell and (on speaker) told myself and my husband that the Head needed to be replaced. [redacted] asked if we wanted him to find a new one or if we wanted the head resurfaced. We told him to try to find it new with warrenty and to let us know the price, if the price was too high or he wasn't able to locate a head to let us know. On the week of October 7, 2013 we were called and told that the head was found and to come in to sign a contract to work on our car. The contract stated "Diagnose burnt values" with no money amount, "Head Job 800.00," "Labor 350.00" and "Oil Change N/C" for a total charge of $1150.00. My husband agreed and signed the contract. On October 14, 2013, around 630pm, we were called and asked for a deposit of 650.00. After several failed attempts to pay the amount requested over the phone,with our debit card, we were told that their machine wasn't working and to bring in cash ASAP. We were only able to withdraw 500.00 from the ATM and they accepted that. I have a receipt dated 10-14-13 with our name, phone number, car type, amt of account total at 1150.00, amt paid at 500.00 and balance due at 650.00. The woman, Jessica, also wrote "PD 500.00 on 10-14-13" with her intials on the bottom of the signed contract. Several days went by without word on progress so I called. I was then told that the "head was sent out and they were waiting for it to return." I was confused by this statement because the head replace was to be brand new and the old head would have never been sent out. My husband then called [redacted] and set up a meeting to discuss this finding on October 25, 2013 at 630pm. My husband confronted [redacted] and Dwayne about knowing that they are putting in an old, resurfaced head and charging us the original new price. [redacted] told my husband that he planned on telling us about the replaced head and surprising us on the pick up date with a bill reduction. [redacted] also stated that his mechanic would work on his day off the next day (10-26-13) to complete our CRV. After no updates, I called on Oct 28, 2013 to question if my vechicle was completed. I was told by Trinity that the head they had resurfaced was done incorrectly and had to be sent back to NAPA (Dover Automotive) to be resurfaced again. On November 1, 2013 I received a voice mail from Trinity at 7 pm that after over 5 weeks our CRV was finally complete and ready for pick up and that they open Sat (11-2-13) at 9am. I had a Special Needs Event for both our children that morning so I dropped my husband off at the shop location at 850am. When Dwayne and the other employees showed up at 915am they handed him the contract we signed earlier with several billing adjustments and demanded a payment of 980.00 instead of agreed balance due of 650.00. The contract handed to my husband, at pick up, shows all the original information except someone clearly changed the number 3 to 5 to make labor 550.00, and added the words "replaced battery 130.00" on the line between oil change and pd 500.00. The total (originally 1150.00) was written over and changed to 1480.00. We were never contacted about ANY of the price changes or add ons. We never agreed upon or were given prior knowledge of the price changes. Also we were never contacted to inform us that our car battery was being replaced. Dwayne stated that if we didn't pay the balance in full they would place a lean on the car and start charging us a storage fee each day, starting 11-3-13. We paid the balance they wanted and told Dwayne that we would see them in court. Throughout the entire over 5 weeks the company only called us 4 times; for diagnoses, contract signing, deposit request, and final pick up. My husband and I tried to contact [redacted] several times at work and on his cell to find out why he did this, why the unauthorized bill increases and add ons, and to try to settle this issue. We never receive a return call from [redacted] or [redacted].Desired Settlement: Refund of difference between signed and agreed upon contract and receipts, versus amount collected by company due to changing labor amount and adding a battery without our prior authorization or knowledge.

The company towed my 1999 CRV to their shop on Sept 30, 2013 to diagnose the engine problem. Several days went by and I called in to see if the dignoses was complete. I was told that the owner [redacted] would return my call when he returns to work at 530pm. The next day, [redacted] called my cell and (on speaker) told myself and my husband that the Head needed to be replaced. [redacted] asked if we wanted him to find a new one or if we wanted the head resurfaced. We told him to try to find it new with warrenty and to let us know the price, if the price was too high or he wasn't able to locate a head to let us know. On the week of October 7, 2013 we were called and told that the head was found and to come in to sign a contract to work on our car. The contract stated "Diagnose burnt values" with no money amount, "Head Job 800.00," "Labor 350.00" and "Oil Change N/C" for a total charge of $1150.00. My husband agreed and signed the contract. On October 14, 2013, around 630pm, we were called and asked for a deposit of 650.00. After several failed attempts to pay the amount requested over the phone,with our debit card, we were told that their machine wasn't working and to bring in cash ASAP. We were only able to withdraw 500.00 from the ATM and they accepted that. I have a receipt dated 10-14-13 with our name, phone number, car type, amt of account total at 1150.00, amt paid at 500.00 and balance due at 650.00. The woman, Jessica, also wrote "PD 500.00 on 10-14-13" with her intials on the bottom of the signed contract. Several days went by without word on progress so I called. I was then told that the "head was sent out and they were waiting for it to return." I was confused by this statement because the head replace was to be brand new and the old head would have never been sent out. My husband then called [redacted] and set up a meeting to discuss this finding on October 25, 2013 at 630pm. My husband confronted [redacted] and Dwayne about knowing that they are putting in an old, resurfaced head and charging us the original new price. [redacted] told my husband that he planned on telling us about the replaced head and surprising us on the pick up date with a bill reduction. [redacted] also stated that his mechanic would work on his day off the next day (10-26-13) to complete our CRV. After no updates, I called on Oct 28, 2013 to question if my vechicle was completed. I was told by Trinity that the head they had resurfaced was done incorrectly and had to be sent back to NAPA (Dover Automotive) to be resurfaced again. On November 1, 2013 I received a voice mail from Trinity at 7 pm that after over 5 weeks our CRV was finally complete and ready for pick up and that they open Sat (11-2-13) at 9am. I had a Special Needs Event for both our children that morning so I dropped my husband off at the shop location at 850am. When Dwayne and the other employees showed up at 915am they handed him the contract we signed earlier with several billing adjustments and demanded a payment of 980.00 instead of agreed balance due of 650.00. The contract handed to my husband, at pick up, shows all the original information except someone clearly changed the number 3 to 5 to make labor 550.00, and added the words "replaced battery 130.00" on the line between oil change and pd 500.00. The total (originally 1150.00) was written over and changed to 1480.00. We were never contacted about ANY of the price changes or add ons. We never agreed upon or were given prior knowledge of the price changes. Also we were never contacted to inform us that our car battery was being replaced. Dwayne stated that if we didn't pay the balance in full they would place a lean on the car and start charging us a storage fee each day, starting 11-3-13. We paid the balance they wanted and told Dwayne that we would see them in court. Throughout the entire over 5 weeks the company only called us 4 times; for diagnoses, contract signing, deposit request, and final pick up. My husband and I tried to contact [redacted] several times at work and on his cell to find out why he did this, why the unauthorized bill increases and add ons, and to try to settle this issue. We never receive a return call from [redacted] or [redacted].

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Description: TOWING-AUTOMOTIVE

Address: 5298-A S. DuPont Highway, Dover, Delaware, United States, 19901

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