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D & F Plumbing

12007 NE 95th St, Vancouver, Washington, United States, 98682-2439

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D & F Plumbing Reviews (%countItem)

D&F was the only plumbing company that called me back when I had an emergency. I was able to move from emergency to just an important need so didn't have to pay for emergency service.
They were able to schedule an appt within a week which is so rare with contractors. Joe came out to install a faucet and at the last minute I asked if they could replace an instant hot at the same time. They were able to accommodate that last minute request. It took a bit over 90 minutes to do the work including running out to get a part.
Joe was friendly and took the time to explain what he was doing. I have a decent amount of knowledge about plumbing so would be able to tell if he wasn't be straight or worse was being deceptive. He wasn't. In fact he was transparent and answer my questions simply and with respect.
I was thrilled with having a new faucet and instant hot and asked what it would take to replace the undermount sink. He was able to explain it to me and provide pricing if they provided the sink or if I purchased it.
I will use this company again.
I opted for 4 stars mostly due to their pricing. It was more than I expected but then given they actually showed up on time and provided outstanding service.

Steve did a fantastic job declogging our shower pipe. Besides being an excellent and knowledgeable plumber... he is very professional and a great communicator keeping us abreast of what was happening in the process! Would love to hire him back in the future!

D & F Plumbing Response • Feb 21, 2020

Thank you for taking time to leave a review and we were so happy you had a great customer experience.

I was entirely satisfied with the work that Steve S did today. he took care of a plugged sink drain quickly and replaced the faucet too. it was about as painless as could be, aside from writing the check and lost sleep imagining the worst. pay the man!

D & F Plumbing Response • Feb 21, 2020

Thank you for taking time to review, we love hearing your positive experience.

D & F did a fabulous job again! We have used them for our plumbing needs for many years. They are reliable, courteous, efficient, friendly and really know their plumbing. Every plumber that has come to do work at our house has been consistently good. You can trust that if you call D & F that your plumbing needs will be taken care of in the best way possible. I 'm not sure about whether or not their prices are good or bad. We never call anyone else so we don't have anything else to compare their prices to.

D & F Plumbing Response • Feb 22, 2020

Thank you for reviewing our company.
Our team truly thrives and takes pride when our customers have had the best service. Your satisfaction as our customer is our pleasure.

Highly recommend choosing a different company to do business with for several reasons. To start, they will misinform you of what they will charge you. I called for a simple sewer scope to be done to cost $119, which is about average or a little high for the industry. We agreed on a date and window if time when a plumber would arrive. The day of service to be done they called and canceled and said they were all booked up. Rescheduled for the next day during a 2-hour block from 10-12pm. The company made no effort to call me to let me know they would be extremely late. I called them at 1130am was told plumber was finishing up a job and should be on his way shortly and said he should have called me by now. Advised of no calls made. This plumber did not arrive until after 1pm…again not even a phone call by the office or the plumber. The plumber walks up and has no idea why he is there. I advised him of the requested service and attempt to charge me over $450 for a job that would take about 15 minutes. I advised him that is certainly not what the office told me the charge would be. I called the office back and they tell me the charge is just to have a plumber drive to your house…nothing else. This company is clearly trying to take advantage of uninformed people. I scheduled this service with another company for $99. ***I HOPE 1000’S OF PEOPLE READ THIS***PLEASE TAKE YOUR BUSINESS SOMEWHERE ELSE***YOU WILL BE TREATED MUCH BETTER***THIS REVIEW ALONE WILL COST THIS COMPANY MORE THAN $119.

D & F Plumbing Response • Nov 26, 2019

So sorry to hear about your experience, *** We always strive to impress but clearly missed the mark for you. We sincerely apologize for the last-minute schedule changes.
We’re also concerned about the miscommunication with our pricing structure. We’ll be using your review as training for our team. If you call Randy our dispatch manager he is happy to replay the recorded call if you would like us to replay it so you can see the clarity in our scripting we do our best to provide to each customer.
We’re sorry we let you down. We take your feedback to heart and will be working to improve clarity and the overall customer experience. We did not provide any service for you and we know you would have been happy with our work and diligent plumbers that pay attention to detail and are highly skilled Journeymen.

Customer Response • Nov 26, 2019

Your company has refused to cooperate. Your response is just an attempt to trick other people who read these reviews.

It was a pleasure to have the work done so professionally and timely. He solved the mystery of the dripping water, which had not been correctly identified until today. This guy knows his business and he does it well! I will always call D & F for my plumbing needs! He even cleaned up before he left. It looks like nothing ever happened! Good job!

D & F Plumbing Response • Oct 26, 2019

Thank you for taking the time to review. It was a pleasure to resolve your plumbing issues.

Brandon did a great job on our bathroom. I am glad we had D & F plumbing work on our home.

Professional staff, from the person on the phone to the plumber who works in your home. D&F is always my first choice for plumbing issues.

D & F Plumbing Response • Oct 15, 2019

Thank you for taking your time to review our company, it was a pleasure to serve your plumbing needs.

Steven was our plumber and he was GREAT! We would certainly hire D&L again for sure. Thanks!!

Aaron arrived on time with all the tools and parts needed. He was quick, knowledgeable and willing to explain the work he completed. I’m glad that D&F has people like Aaron and I would recommend his work.

D & F Plumbing Response • Aug 04, 2019

Thank you for taking your time to review and entrusting D&F to your plumbing needs.

Great see beginning to end with super fair pricing! Our technician was outstanding and very professional

D & F Plumbing Response • Aug 04, 2019

Thank you for your review and trust in choosing D&F Plumbing to solve water troubles.

Aaron was courteous, professional, and very helpful. He arrived on time, and went right to work. Will definitely use again.

Helpful and professional!

Although the technician did not arrive within the allotted time and we had to call, when he did arrive he was courteous, listened to all of our issues and completed the work in a timely manor. Then when the toilet kept running he returned the same day we called and fixed again.

Aaron was prompt and knowledgeable and personable with responding to my request for a quote on a replumb of a beloved 70 yr old family home. I am confident that the D & F could accomplish this task. Thanks!

The plumbers Aaron and Ben from D&F were fabulous. They did a total plumbing replacement on all our pipes in a 1966 condo. They were prompt and thorough. I have full confidence that their work will stand the test of time. They cleaned up all of the mess which was substantial and, we passed inspection with flying colors. This is the second time we have used this company and I would definitely use them again.

Rob D did a fantastic job; on time, excellent work, extremely helpful answering questions.

Have used D&F for many years and they have always done a thorough job. Would definitely use them again and also recommend them.

Outstanding Service. Great crew arrived on time and provided excellent service. D&F will be used on any future work.

Very prompt, did the work as promised and cleaned up very well after completing the job. Aaron did a great job.

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Address: 12007 NE 95th St, Vancouver, Washington, United States, 98682-2439

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+1 (503) 288-0604

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