D F Solem & Associates Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
with the understanding that I wait and have the work done for the $part cost, and have the labor waived as stated by dj'sAlso I would like a dedicated time for the work to be scheduled and completed

Re: Mr *** Djs' transmission rebuilt his transmission & torque in recently his torque converter went out so we had to rebuild his transmission converter again & we did it fort a for a fraction of what a rebuild would normally cost.Parts for these vehicles are somewhat difficult to get
& are not always in stockWe had an issue with lost power this week which pushed our schedule outI did offer to install the throttle position sensor at our cost, this is a engine part & not part of the transmission but it does control transmission pressure & passing gear.We do have the parts but Mr *** needed the vehicle today, once he brings it back we will install the TPS sensor

DJ'S Installed a transmission in September of in his vehicle, which carry's a year 24,mile warranty we also did some repairs in June of 2012 which was covered under his warranty, also January of we repaired a broken wire, & in august of we replaced a speed sensor.We
don't turn people away even out of warranty which was the real issue, there may be a charge for parts & labor, regardless I will look at the vehical tommorow and report back to the owner

Mr [redacted] did bring a transmission to DJ'S Transmission to have it rebuilt, but we were unaware that there was a issue with the transmission. I will contact Mr [redacted] &  we will address the problem to make sure it gets resolved.  I was never contacted or told there was any issues...

with either the transmission or any damage caused in loading the transmission.

Mr. [redacted] brought his 2004 GMC Denali in for a transmission repair on 3/31/2016, in the process of disassembly we found not only did his transmission need rebuilding but his transfer case was completely dry of fluid, further inspection we found there was a small hole in the transfer case &...

it needed to be fixed for the 4 wheel drive to operate. We game Mr. [redacted] the option of rebuilding the transfer case or going with a used unit, he was short on cash & went with the used transfer case, saving him hundred dollars in the processMr. [redacted] brought the vehicle back on 05/04/2016 for a leak, after an inspection was performed on the vehicle we found his front differential was leaking at the differential cover & Mr. [redacted] declined the repairs.  To date we have not heard of any problems with his vehicle, but he has a 2 year 24,000 mile warranty on the transmission, all he has to do is drop it off and we will check it out. Too date we have not received any phone calls from him stating their is a problem with the vehical.DJ’s transmission’s has been in business for over 38 years, we stand behind all of our work.

I have offered to do the work, the part has been sitting here since before the claim was made, I have tried multiple time to contact MR [redacted] but he has not returned my phone calls. We have done every thing we could to accommodate MR [redacted] by repairing his transmission,  being out of warranty any other place would have charged him the full price of rebuilding his transmission.Being a Nissan parts are just not as cheap & available as most domestic vehicles, and parts coming from japan have been back ordered on some for up to 3 months. The offer stands, bring the vehicle and we can try to resolve this issue, it will take at least 1 hr to install  the part, he will get his vehicle back same day.