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D Finders Reviews (9)

Complaint: [redacted] I am rejecting this response because:We do agree with Lee Properties, because yes, us, as past residents, are unhappyWe still feel that this particular situation has not been handled.According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receiptHowever, at the top of the company’s receipt that was left, there is a website with all of their informationOn their home page, the company documents several times that they do guarantee their serviceAs discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back andfix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move inHowever, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $from our deposit for these tasksIn regards to the light bulbs On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”This refers to the outdoor floodlights that were left behind and purchasedAs far as the filters go, sense Lee Properties provides no specific sizes at move in or move out and that they “do not have every light bulb size and ac filter size on file for all the houses “, we as residents went off the sizes of the filters that were left in the house when we first arrived to purchase filters throughout the months of our stay on property and at the end before leavingWe do not feel that it is fair that we are being penalized for replacing the filters with the same sizes that were left to us when we first arrived at the property, especially when there was nothing provided by Lee Properties themselves on the sizes The company also refers to the fact that part of the deduction was due to labor from their maintenance department “The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.” Since we did in fact purchase the flood lights, as indicated on the receipt and the comment above, and on the move out form it stated that “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”, we do not understand why there is that extra fee for labor of the installation of the items nowIt specifically indicated that items did not have to be installed by us on the move out form if the items were too high and so why is there an additional fee now for labor Especially, if we did purchase items and left them on the counter as asked in the first place Again, we residents did all that were asked of us and do not feel that these charges are justifiedIn case this is a common practice, we wanted to document this on file with the Revdex.com to prevent any other tenants from encountering the same situation and being wrongly charged for following the guidelines provide by Lee PropertiesWe do want to thank the Revdex.com for handling the issue promptly and taking our concerns seriously Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This still does not address all of the issues and also goes against a statement in which the business previously statedIn this past response Lee Properties states “Thelabor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed.”In a past message on here when asked about the fee relating to bulbs, the business stated on the message sent on 9-24-that “The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.” The outdoor flood light bulbs were in fact purchased by us residents and so that is why, in my last response to the business, I stated “In regards to the light bulbs...On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”This refers to the outdoor floodlights that were left behind and purchased.” I then provided a picture of the receipt that was left on the counter with the floodlights listed on it, with Lee PropertiesSo to make this clear the fee is for bulbs that were not purchased and the labor to go buy them?...Which would maybe make sense, but since the bulbs that Lee Properties is stating were not purchased/missing(“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights”) were in fact purchased, and, we as residents, left the receipt showing that these were purchased, why are we being charged for anything related to bulbs?Also again, why is there a labor fee for installation of anything? If like stated in the last response and on the move out form “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.” .If installation was free of charge for items that were too high, why is Lee Properties charging us for the labor of installation for items at all? Even those that were, in their claim, “not purchased”? Also, since Lee Properties did not address the issue of the vendors in their recent response, I will copy and paste my last sent response regarding the ­charge in case they wish to address the issue“According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receiptHowever, at the top of the company’s receipt that was left, there is a website with all of their informationOn their home page, the company documents several times that they do guarantee their serviceAs discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back and fix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move inHowever, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $from our deposit for these tasks.”Looking forward to a justification for these matters

I have no record of this person living at one of my properties I will need an address to investigate further

I would like to begin by stating that the residents moved into the unit July 28, and the roach infestation was discovered by maintenance and residents
contacted on January 4, to try to bring the problem under controlIt was also observed that there was an abundance of open food and crumbs left out throughout the unit which was attributing to the pest situationIt became necessary to contact the guarantors (resident’s parents) in order to obtain a response from the residentsOnce the pest control company was able to access the unit for treatment, it was discovered that there were live roaches, egg sacs and babies inside and behind the stove and refrigerator as well as at least dead roaches behind the toaster on the counter In the email correspondence, it was requested by the residents and their mothers that a bait gel or powder rather than a spray be used to combat the problemThey eventually decided on an organic sprayAfter multiple applications, it did bring the problem under control and the residents were asked to keep the unit in a clean state in order to keep the pests awayOnce the residents had vacated the unit and it was inspected, roaches were found to still be inside the bathrooms, dishwasher, and cabinets so another pest control treatment was ordered using a stronger and more commonly used chemical as well as a follow up a few weeks later to bring the issue back under control It was stated in the complaint that pests are not addressed in the lease other than bed bugsOn the Landlord Rules that is signed with the lease, on page 1, paragraph it states the landlord is not responsible for pest control later than thirty days after move-inAlso, it states in the lease (standard TAA), page of paragraphs and 26.2, that all requests for maintenance or services must be submitted in writing as well as stating that conditions that pose a hazard to property, health or safety are required to be reported Per the inventory and condition form, the notation under pest-related concerns does say ‘some cockroaches’This does not constitute an infestation as stated in the complaint nor was the issue ever reported to our office in the form of a written maintenance or service request as required in the lease and also in the landlord rules (page paragraph 8)

On September 9th the residents received theirmove out report which detailed deductions from their security deposit. Atotal of $was deducted from the deposit for the following items:- for a light touch up clean of
specificallymissed areas - for the materials and labor of items thatwere to be handled by the resident per their lease Understandably, the resident was concerned in regards to thedeductions as they felt they followed all move out instructions they were givenprior to move out. While Lee Properties has every intention of informingand preparing each and every one of their residents, sometimes issues ariseoutside the scope of the move out instructions. Lee Properties has nobenefit in deducting monies from deposits except for recouping the costs asoutlined in the lease. We understand that the residents hired a professionalcleaner as outlined in the move out instructionsWhile they paid that companyto do a job and left a receipt as instructed Lee Properties found during thewalk through that the company that was hired missed areas. These areasthat were not cleaned had to be rectified before the next move in. We sawno indication the receipt left that the company used guaranteed theirwork. Due to the time constraint we have between residents we were inthis situation forced to hire our own cleaner to come in and take care of theareas that were originally missed. We have photographic evidence thatwhile the house was obviously cleaned there were areas that were not taken careof. Because we knew the residents had previously hired their own cleanerwe asked that our cleaner charge the absolute minimum for their service whichis 50.00. We at Lee Properties make no money off of these transactions wesimply perform the work and recoup costs. It is understood that the residents did contact the vendorson our “preferred vendors list” all of which whom are familiar with ourproperties and expectations however the residents chose not to use them becausethey were more costly than the company that ultimately chose to go with. This is understandable however the work of our preferred vendors isguaranteed. Had our preferred vendor missed areas during the clean theywould return free of charge to the resident. In regards to the charge for light bulbs, filter and laborthe resident did leave light bulbs and filters in the unit. The filter consequentlydid not fit the AC unit and maintenance had to purchase additionalfilters. The light bulbs for the inside of the house were purchased andused however the residents did not purchase bulbs for the outdoor flood lights,which were subsequently purchased and installed by maintenance which is wherethe labor comes in to play. We certainly understand the frustrationof the residents who in their opinion did everything they were told. Weat Lee Properties purposefully give as much information as possible to allvacating residents and while interpretation may at times create confusion weare simply here to uphold the leaseThe resident is asking that the move out instructions bemore specific and that we outline the exact size and number of materials neededfor house. While we are at this point certainly going over and revisingour move out instructions with the goal of making it more comprehensive foreveryone to read and interpret, we ask that residents keep in mind every houseis different and we do not have every light bulb size and ac filter size onfile for all the houses we manage. We are due to this complaint, lookingover all move-out paperwork to see where we can improve our policies for futureresidents. In regards to prompt responses to all move-out questions, weare working as fast as we can to handle all incoming questions andconcerns. Summer is a particularly fast paced time of year for bothstudents moving and management companies. With strict deadlines and thehigh volume of work done in the Summer, delays can occur. We as a companymake every effort to respond in a timely fashionLastly, we are disappointed the residents of this addressare leaving unhappy; we have taken their complaint and are internallyrevisiting policies and procedures to ensure this does not happen in thefuture

The labor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed. We are not sure why the filter purchased did not fit however maintenance mentioned it was an inch short. There were not enough bulbs left and while we certainly understand the frustration on the part of the residents maintenance did have to purchase and install items to complete the actions required for move out per the lease.We understand the confusion in this situation and we are regretful that the residents leaving are unhappy with their move out. As mentioned we will be looking into the move out instructions and policies for the future to ensure that everyone that receives them are clear about what is expected. We appreciate the residents bringing this to our attention and we are sorry they feel unjustly charged. We are simply recouping costs of business as outlined in the lease. Thank you verymuch

The landlord agreement does say that all requests must be submitted in writing, but does not specify more than thatUpon move in, we made the assumption that a written mocondition form constituted a written noticeThe staff at Pearl was absolutely made aware of the roach problem in writing upon us moving in, as confirmed in the last replyAgain though, this dispute is unrelated to the first round of pest treatments (those pictures are all from before the first treatment)We are only disputing the final treatment that was done after our move out, which occurred after we were told the initial treatments had been successful. After those pictures were taken and after the final treatment, we got confirmation from *** *** at Pearl that the apartment was in good condition and that there was no damage done by the roaches. This final pest treatment occurred over a month after all tenants had moved out (without any notice to us)The apartment was left cleaned and in perfect condition during this month, and there were absolutely no roaches when we moved outWe shouldn't be responsible for any infestation that happened while the apartment was clean and in good condition, especially if there were not even any tenants at the timeWe had multiple issues with burst pipes and water leaks during our lease which resulted in water getting into the apartment, which might help explain the return of the roaches

I have no record of this person living  at one of  my properties.  I will need an address to investigate further.

Complaint: [redacted]
I am rejecting this response because:We do agree with Lee Properties, because yes, us, as past residents, are unhappy. We still feel that this particular situation has not been handled.According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”. Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receipt. However, at the top of the company’s receipt that was left, there is a website with all of their information. On their home page, the company documents several times that they do guarantee their service. As discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”. We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back andfix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move in. However, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $50 from our deposit for these 2 tasks. In regards to the light bulbs…On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”. This refers to the outdoor floodlights that were left behind and purchased. As far as the filters go, sense Lee Properties provides no specific sizes at move in or move out and that they “do not have every light bulb size and ac filter size on file for all the houses “, we as residents went off the sizes of the filters that were left in the house when we first arrived to purchase filters throughout the months of our stay on property and at the end before leaving. We do not feel that it is fair that we are being penalized for replacing the filters with the same sizes that were left to us when we first arrived at the property, especially when there was nothing provided by Lee Properties themselves on the sizes.  The company also refers to the fact that part of the deduction was due to labor from their maintenance department…“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.”….. Since we did in fact purchase the flood lights, as indicated on the receipt and the comment above, and on the move out form it stated that “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”, we do not understand why there is that extra fee for labor of the installation of the items now. It specifically indicated that items did not have to be installed by us on the move out form if the items were too high and so why is there an additional fee now for labor Especially, if we did purchase items and left them on the counter as asked in the first place…Again, we residents did all that were asked of us and do not feel that these charges are justified. In case this is a common practice, we wanted to document this on file with the Revdex.com to prevent any other tenants from encountering the same situation and being wrongly charged for following the guidelines provide by Lee Properties. We do want to thank the Revdex.com for handling the issue promptly and taking our concerns seriously.
Regards,
[redacted]

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