To whom it may concern, This letter is in response to Revdex.com case #***, Mr***. 11px;">Mr***s and his daughter *** visited our store on May 21, to explore their end of lease options, one of which was leasing a new KIAThe lease for their KIA *** was scheduled to mature in June, and we appraised the *** as a trade in on the new carThe CarFax for their ***, showed an accident with "Airbags deployed" notationsThe vehicle was appraised and valued accordinglyIn addition to the reported accident, the vehicle also had 54,miles on the vehicle, which was more than 18,miles over the mileage agreed to in the lease. The salesperson, Darrell T***, explained to the ***s, that if you trathe vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penaltyBecause of the accident, they were in a "negative equity position" going into the next purchaseWhen the managers onduty (Chris H*** and Nick E***t) presented them with the monthly payment for the new vehicle, trading in the ***, it was considerably more than they wanted to spendIn an effort to get to a desired monthly payment, the managers also presented the ***s with the option of doing a Lease Turn in, and what that monthly investment would beIn the middle of this presentation, a heated discussion began between Mr***s and his daughterNot wanting to be in the middle of a heated family discussion, Mr. E***t excused himself from the area, so they could talk privatelyAfter a few minutes of heated family discussion, Ms***s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balance. On Saturday June 11, the ***s' returnedMrH*** and MrE*** were off that weekendA second team of managers, Toby L*** and Shawn S***, were on dutyWhen the ***s family arrived, they informed MrT*** of their decision to lease a *** ***l. MrL*** and MrS*** were unaware of the previous events from their visit in MayThe new vehicle was selected and terms of the sale were agreed toAfter the sale, the ***s' left the keys to the ***, to be turned in. I am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experienceHowever, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $per month less than the monthly investment they declined in May. There were no "material misrepresentations" communicated by my staff in any wayBased on what transpired in our showroom, Mr***s may have been induced into leasing a new Soul by his family member, but not my teamAlso, Mr***s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty). It is my opinion that no one on my team did intentionally or by omission, mislead Mr***s or his daughter into a new vehicle lease. If I can be of any further assistance, please feel free to contact me at ***. Best Regards, Robert D***
To whom it may concern, This letter is in response to Revdex.com case #***, Mr***. 11px;">Mr***s and his daughter *** visited our store on May 21, to explore their end of lease options, one of which was leasing a new KIAThe lease for their KIA *** was scheduled to mature in June, and we appraised the *** as a trade in on the new carThe CarFax for their ***, showed an accident with "Airbags deployed" notationsThe vehicle was appraised and valued accordinglyIn addition to the reported accident, the vehicle also had 54,miles on the vehicle, which was more than 18,miles over the mileage agreed to in the lease. The salesperson, Darrell T***, explained to the ***s, that if you trathe vehicle there will not be a mileage penalty, but turning in a vehicle at the end of the lease will be subject to a mileage penaltyBecause of the accident, they were in a "negative equity position" going into the next purchaseWhen the managers onduty (Chris H*** and Nick E***t) presented them with the monthly payment for the new vehicle, trading in the ***, it was considerably more than they wanted to spendIn an effort to get to a desired monthly payment, the managers also presented the ***s with the option of doing a Lease Turn in, and what that monthly investment would beIn the middle of this presentation, a heated discussion began between Mr***s and his daughterNot wanting to be in the middle of a heated family discussion, Mr. E***t excused himself from the area, so they could talk privatelyAfter a few minutes of heated family discussion, Ms***s left the building, and her father apologized to the managers for what they had witnessed, and stated they would probably keep their car and refinance the remaining balance. On Saturday June 11, the ***s' returnedMrH*** and MrE*** were off that weekendA second team of managers, Toby L*** and Shawn S***, were on dutyWhen the ***s family arrived, they informed MrT*** of their decision to lease a *** ***l. MrL*** and MrS*** were unaware of the previous events from their visit in MayThe new vehicle was selected and terms of the sale were agreed toAfter the sale, the ***s' left the keys to the ***, to be turned in. I am not without compassion towards our customers, and I work very hard to insure a very pleasant car buying experienceHowever, I am not sure how a customer would attempt to put this burden on my team, especially when the monthly investment agreed to on June 11, was approximately $per month less than the monthly investment they declined in May. There were no "material misrepresentations" communicated by my staff in any wayBased on what transpired in our showroom, Mr***s may have been induced into leasing a new Soul by his family member, but not my teamAlso, Mr***s was aware of the mileage penalty (I have a signed copy of the contract with the "Excessive Wear and Use" clause in it, so that any consumer with a calculator can compute the mileage penalty). It is my opinion that no one on my team did intentionally or by omission, mislead Mr***s or his daughter into a new vehicle lease. If I can be of any further assistance, please feel free to contact me at ***. Best Regards, Robert D***