D G Family Dentistry

We presented the patient the treatment plan prior to services being rendered due to the estimated higher copay. Patient agreed and paid for services at our check out desk at the end of their appointmentsWe didn't think this was going to be an issueInsurance should have informed
the patients of the changes in insurance companies and changes in policyWe did receive calls from patients with the same employer and insurance policy asking questions about the changes. We never said we no longer accepted the TRICARE as we are only considered out of networkWe were also considered out of network with the previous Metlife policyWe never refused to discuss with the ownerIf you have any further questions please contact us at our officeThank you, ***