D G Installation

Thank you for reaching out with your concern I am attaching the actual coupon for review It does state that there is a S&H charge At Tops Markets we strive to make our shoppers experience a great one As a one time courtesy I would be able to reimburse our customer the S&H They can contact Teresa [redacted] at [redacted] ***Thank youWe do apologize for any inconvenience Cheryl [redacted] Director of Customer Experience

I apologize for all the steps you have taken to get your money back In order for our bank to take money from your account we have to have a reference number This number tells us that it was a complimented and a good transaction I am attaching that so you can see how that did not happen I asked accounting to run this report today to be sure nothing had changed So next steps for you should be to contact your bank , and if a dispute needs to be filled out we will expedite a resolution If your Bank statement is showing something different, please forward to us to help in the process We want to be sure you are made whole

Store Manager Andy Wwas able to contact the shopper and discuss the complaint details with her He assured her that he would be taking care of the concerns she brought to our attention about the actions of our associate The shopper was satisfied with the resolution Janet P

April 11, Thank you for reaching out to us regarding your issue and we apologize for your inconvenience. Our Elmira Location handles cars a day and we received no other complaints regarding this issue. Our Gas is E-10, so water would not be in our gas lines. Eis and
Ethanol based gasoline and reacts differently with water than Conventional GasolineIn addition, as a safe guard each of our pumps have a special ethanol filter on them to ensure that only the best, cleanest gasoline can enter into our customers cars. Also Tops is the only gas retailer in the area that actually locks their gas fill pipes to prevent any foreign product from being introduced into our underground storage tanks I will forward the complaint to our Risk Management department. Mike ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I spoke to the store manager who was both professional and kind regarding my complaintThe issue has been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I strongly disagree with the response Tops has provided me.This incident happened on Tops property and was caused by a tops shopping cart therefore Tops should be held responsible for the damage that has been made on my vehicle Due to the speed of the cart, I do not accept the response of Tops stating it was an act of god primarily because the day of the incident it was not a windy dayI feel as though each time I have contacted Tops customer service center I was given different reasoning behind what caused the damage on the vehicleSome of which include "wind", "a "customer ", and the cart being pushedI have asked multiple times to review the video to confirm it being an act of God, but was denied to see the camera footage
Regards,
*** ***

Tops markets stand is that we are not responsible for damage to a customer's car caused by a shopping cart
The video in question shows the customer leaving the cart on the sidewalk in front of the store. The customer did not intentionally push the cart into the car and is therefore
not responsible
The cart was blown into the parking lot due to high winds. By our insurance standards, this is considered an "act of God" and is not covered. There is no liability on Tops Markets

Thank you for reaching out to us. I will need a little more information to help this customer. Which store did he purchase it at? and what are the first numbers? I have attached the EZ-pass Info in linking the cards. We do have a no refund policy and that should be posted
on the display piece at the service desk. I will gladly work with the customer if he has received a Ez-pass that does not start with the numbers. I want to make sure he is 100% satisfied

Thank you for reaching out with your concern. I am attaching the actual coupon for review. It does state that there is a S&H charge. At Tops Markets we strive to make our shoppers experience a great one. As a one time courtesy I would be able to reimburse our customer the
S&H. They can contact Teresa *** at *** *** ***Thank youWe do apologize for any inconvenience. Cheryl ***Director of Customer Experience

They responded immediately and were very kindI am completely happy with their response and this is resolved

I apologize for all the steps you have taken to get your money back.  In order for our bank to take money from your account we have to have a reference number.  This number tells us that it was a complimented and a good transaction.  I am attaching that so you can see how that did not...

happen.  I asked accounting to run this report today to be sure nothing had changed.    So next steps for you should be to contact your bank , and if a dispute needs to be filled out we will expedite a resolution.   If your Bank statement is showing something different, please forward to us to help in the process.  We want to be sure you are made whole.

Store Manager Andy W. was able to contact the shopper and discuss the complaint details with her.  He assured her that he would be taking care of the concerns she brought to our attention about the actions of our associate.
The shopper was satisfied with the resolution.
Janet P.

Thank you for reaching out to us.  I truly apologize for the hassle and inconvenience.  I will address the importance of accuracy with the store team.  If you have not already done so please stop in and ask for the store manager Jeff [redacted].  He will refund you your money and...

offer you the super refund.  Thank you again, and I do apologize.  Cheryl [redacted]Director of Customer Experience