D & G Repair Service

Review: I contacted [redacted] because the pressure breaker cap broke and water was leaking from my irrigation system. [redacted] came out and turned off the water supply. He told me he would return with a new cap and turn my system back on. That was almost 3 months ago. His first responses were he ordered the cap and he was sent the wrong size. I've made atleast 10 calls and nothing has been done yet. 2 weeks ago he promised me he would come and install the new cap. I haven't seen or heard from him since. James City Service Authority requires a Backflow Prevention Assembly. Since my cap hasn't been replaced my test will fail. Any help you can give me to fix this matter will be greatly appreciated. Not only do I want to have my backflow pass the test,it's almost time to start my sprinkler system.Desired Settlement: If Mr. [redacted] isn't going to come back, I would like a refund so I have funds to pay someone else for repairs.

Business

Response:

I spoke with [redacted] from the company. He stated they went out to the customer's property last year and she had a leak so they shut the water off for her. They are not certified in backflow and cannot install a new cap for the customer and they advised her of this. The company stated the customer was not charged to install a new cap and unfortunately cannot install one because they are not certified to do so.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].