D & G Roof Systems LLC

Ms***, My name is *** ***I am the co-owner of D&G Roof SystemsI received your Revdex.com complaint todayI read your complaint in its entirety and I feel it is safe to say that the experience you described is not in line with our company's core values and our mission, which is
simply to make our customers happy! I want to be the first to personally apologize for thisWhen any part of my business falls short of expectations, it's a direct reflection of me and my business partnerWe work very hard to ensure that each of our valued customers has the very best experience possibleAgain, this was not the case with your interaction with us and I want to take whatever steps possible to make sure; that we are able to identify why your experience fell short of expectations, 2, that we address these issues internally to improve our team, and, that we do everything in our power to address each and every one of your concerns and leave you as happy of a customer as you can be under the circumstances! We have never had a Revdex.com complaint and I don't plan on having another oneIn the mean time, I would like to offer to either meet with you in person at the house (my preference) or that we at least have an initial phone conversation so I can hear from you, in your own words, the things we need to work onI value your time and do not want to inconvenience you in any way, so I am happy to address this in any way you like. I look forward to speaking with you and having the opportunity to improve as a company and to see that you are taken care of going forward. Sincerest regards, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that setting up a meeting to discuss my roofing/gutter issues and hopefully be resolved.
Regards,
[redacted]