D H I, Inc. Reviews (6)
I was traveling with my family to OH and arrived at this hotel on November 26, 2014 the day before Thanksgiving. The room was reserved at least 3 weeks in advance. In the initial room we received the television was not working,the refrigerator was leaking water, and the phone was not working. I had to go to another room to call the front desk and the front desk personnel [redacted] was very rude and had an "I don't care" attitude. She then stated we had to go down to be moved to another room. We were given the key to 3 other rooms and they were all terrible. All of these issues occurred between 11-11:45pm after a long drive of traveling to OH from GA. All three of the rooms had the AC units on the floor waiting to be replaced. One of the rooms didn't even have any bedding. In the meantime the front desk personnel [redacted] continued to be rude and behave as if she didn't care because it was time for her to leave soon. My mother then had to come back to the hotel to also address the issues with the room as she had reserved it. I recorded the encounter with my phone of the front desk personnel [redacted] being extremely rude to my mother and telling her to call the manager Joyce R.when she returned the following Monday after Thanksgiving.[redacted] didn't care and proceeded to say she has another job and only works at the hotel two days a week. She stated there was no other person in management that we could speak to.We were then assisted by another front desk person taking over for [redacted]. She appologized and actually walked to the 5th and final room we were given.This room was ok for the night considering the previous 4 rooms we were given but it was also not very nice. The next day we checked out and to my surprise there were children cleaning the rooms. There was a young boy around age 12 and a young girl around age 10. They were pulling a laundry cart and was previously spotted on the 3rd floor cleaning a room. I also have video of this as well. The children's mother also works at the hotel. Overall staying at this hotel was a horrible experience and I honestly would not recommend it to anyone. On Thanksgiving day we had to find another hotel. This should have been a relaxing vacation and instead it was stressful evening in a below standard hotel.
At first glance My Husband and I thought it was a good place to stay with our children, Btu when we arrived at the airport we had to wait 25 min in the cold with our small children when We finally arrived at the hotel it was freezing inside. They finally gave us our room in the back of the building, there was Marijuana smell coming from our hallway, I asked the front desk about it and they said it's like that "all the time" (umm ok) THe eventually changed us rooms to the front of the building... It had BED BUGS!! My baby was bitten up! THe manager didn't even apologize... NOTHING!! I do not recommend this place to anyone.
Review: To whom it may concern:Im writing to inform you of the troublesome experience I had with both Priceline.com and the hotel for which my reservation was placed, Days Inn Columbus Airport (trip number[redacted]). I made a reservation for 28/Feb/14 thru 02/Mar/14. This was a trip for my spouse and I to attend the Arnold Sports Festival at the Columbus Convention Center.I paid $119 a night for this room. Upon arrival, it took 3 trips up to the room and back down to the front desk before we were given a key that actually worked the door. Once in the room, we realized that the toilet did not function. The mattress was quite old and everything sunk to the middle of it. My spouse has sleep apnea and requires a PAP machine to sleep there were no outlets near the bed so we were forced to pull the bed away from the wall and unplug one of the lamps behind it. That night, we both felt as though we had bugs crawling on us. The room was not clean and in general it looked like something I would expect to pay for by the hour, not $119 a night. The following morning we decided that we would not stay in the hotel for the second night. We wanted a place that was clean and had a functioning bathroom. We asked the woman at the front desk ([redacted]) about the policy for checking out early. She informed us that we needed to call Priceline and ask them if this was allowed. I called Pricelines customer service and spoke to a gentleman named [redacted] informed me that this was not up to them, and it had to be approved by the hotel. He attempted to contact the hotel but was unable to reach anyone. After some time, he eventually called me back and asked me to take the phone to the person at the front desk so he could speak to them. This is quite indicative of the type of service this hotel provides. I accommodated his request. He was then informed that the general manager of the hotel would have to approve our refund for the second night. She attempted to call him but was unable to reach him again, indicative of the type of service provided at this establishment. We gave the woman at the front desk our cell phone number and she was going to call us when she got in touch with the general manager. After several hours we had not received a call so we called them she told us she had attempted to call but had the wrong number (again, indicative of the type of service and competency). We were then told that we could not receive a refund because we had pre-paid for the room.I find this completely unacceptable. First of all, the room was not functioning, and quite frankly I believe if we had stayed there another night we would have acquired some sort of unknown species such as bed bugs and/ or lice. When we asked about a refund we were given the runaround by both Priceline and the hotel. Ultimately we were told that because we pre-paid we were not entitled to a refund. My concern here is that there is no protection for the consumer in this scenario. If we had known the area and known that this hotel was dirty and provided rooms with bathroom that are not functional, we certainly would not have made a reservation. The fact that we were forced to pay for a second night at this place is completely absurd each party in this experience washed their hands of the issue and passed it to the other party.Desired Settlement: I would like to be reimbursed for my second night. This hotel was not a healthy environment and I do not feel that I should have to pay for the second night simply because I made the reservation via Priceline.com
Review: My wife and I made a reservation because we were flying in late. When we went up to our room we heard a party going on across the hall and could smell marijuana coming from there into our room. We explained to the desk clerk and requested another room. We were told there was nothing available, and they would do nothing about the "party" because it was in a "smoking room" even though ours was non smoking. They would not try to help us find another hotel in the area, saying they had no connections with them, and would not refund our money. We left and drove a few hours in the middle of the night to go home. I wouldn't have believed it if I didn't live it.Desired Settlement: We would like our money refunded because they were unwilling to make other arrangements for us or even try to put an end to illegal behavior in their establishment.
Review: booked a smoking room. room was filthy ,door was broke heat and air did not work. got moved into another room that was also not clean .dirty towels on the floor and sink was nasty. never informed it was not a smoking room .manager came to the room told us that we could not smoke in it. so we stopped. was later in the night and couldnt find another hotel to go to . in the morning we left and went home. checked my checking account and they charged my account $250 for smoking in the no smoking room which was not posted in the room or by the hotel workers.contacted hotel about it and manager was rude on the phone to me and refused to refund the $250. asked for the corporate office number. he gave me a false number. found corporate number online and contacted them . all they could say is sorry and have to see if the manager that I just talked to will refund me. now its a waiting process. was a vacation trip for me and a buddy and it ruined the whole time.Desired Settlement: I would like to receive my $250 back they charged me .
Review: I was a guest in this hotel for 2 nights from 2/19/13 through 2/20/13. I was given room 369 then the agent changed to room 175 primarily due to the disability of my spouse.Shortly after 9pm while getting out of the tub the grab bar gave way and I fell backwards out of the tub onto the floor.As I lay on the floor my spouse tried to use the room phone to call the front desk and it was inoperable. I told him I would get up on my own but I had to lay there for a few minutes. When I did get up I tried to call the front desk with the desk phone and it also did not work. I called the long distance number on the notepad to no avail. I then called my son to ask him to call the front desk to have someone come back to make a report and view the damage in the bathroom. I also called and left a message with my doctor knowing I would have to be seen. When I finally reached the desk the young lady did come back to the room, she was also the shuttle driver. On the phone she asked was I alright and I told her" I am not bleeding but my back arm and head hurt, I'm old so I will feel this tomorrow. When she left stating she would tell her manager first thing in the morning when "SHE" arrived. She had pushed the bar back into the wall. On 2/21 my son called me to see if I had spoken with a manager. The female desk clerk [redacted] told him that the Manager had come in at 9:05 but was not available at the moment but "HE" would come to my room. I waited another hr or so and my spouse was told the manager was called, he was in the building, but had not come up yet. Several more attempts were made throughout the day by myself, my spouse, and my son: speaking with [redacted] and [redacted] respectively. I was told only a manager could file a report,then told there is no official report and something would be typed then faxed or emailed to me, As late as 8:05 pm I was told [redacted] was in the building but not available for me to file a report. I am visibly injured and the non response and gross lack of concern is unacceptable!Desired Settlement: To be determined. It is my desire to file an official report. I am clearly being ignored and given the run around. It has been over 24 hrs and I have not been contacted by management.