D I Y H C G.com

I've been a repeat customer of this product for at least a year. Whenever I ordered their product online, the option was given that you could buy the drops with the money back guarantee or without the money back guarantee. I always purchased with the guarantee and was always allowed to make the purchase with the guarantee. In December DIY HCG sent an email indicating they were no longer going to be selling the HCG drops and once they are out, they are out. I ordered 3 oz of drops just prior to the "previous" customer pricing expiring. I had to order on the phone as you could not order online. I indicated I wanted the "money back guarantee pack" like I've always ordered. No mention was made at that time that I could not order that pack because it is only for 1st time customers. Same as ordering online, I always ordered the guarantee pack. I had to start some new medicine shortly after I ordered and it turns out that the HCG drops are contraindicated while I'm on this therapy. Therefore, on January 12, 2012 I called indicating I needed to return my drops. That was when I was told I could not return them because I was not a repeat customer. When I challenged that, they then said that I could not return them because they no longer have that policy. However, I received an email from the company on Jan. 2, 2012 touting the money back guarantee. It does not say anywhere that it only applies to new customers. Having been a repeat customer, an affiliate member and having recommended the program to several people, now, when I have a medical condition that prevents me for using the drops for awhile, they will not honor their money back guarantee or even just provide good customer service to repeat customers by understanding the situation.