D & J Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I fully reject ***
*** Statement as factually inaccurate. Below is the timeline as it happened. - My dryer stopped working and *** dispatched D&J to come and assess the issue. - the assessment from the technician was that the motor was blown and a new one would be needed in order for it to operate. I agreed and allowed them to order the new part and paid $for the motor to be installed. That was the issue with my dryer and that is what I paid to have done to my dryer. the technician never stated that the control board was faulty or that the dryer drum was frozen.- on April 17, when the motor had arrived a technician was dispatched to my house to replace the motor. Both of my parents were present at the time and they were the ones who handled the technician at this time. The technician removed the drum and in the process broke an additional part. The technician went to his truck and called his manager, I am assuming this to be *** *** and explained the situation to him. The manager stated they would replace the broken part of the dryer at no additional cost as well as finishing the replacing the blown out motor. the technician stated that he was worried the owner would make him responsible for replacing the broken part as it was his fault that it was broken The motor was not installed at this time, it was taken back on the truck with the technician.- April 24th, a third visit was scheduled to replace the motor on my dryer and when the technician arrived he needed a specific drill bit to fix the dryer which he did not have in his truck. He stated " I do not have the drill bit in my truck and the nearest truck with it is in *** so I am not going to be able to replace the motor today. it was immediately after this visit, I called D&J and the receptionist was notified that I was extremely upset at the lack of professionalism with the company and with their technicians. she apologized and stated that the lead technician would be scheduled to replace the motor himself.- a fourth appointment was made and the lead technician arrived at my house to replace the motor. at this time when the motor was replaced it did not start. it was only at this time that a full diagnostic was run on the entire dryer and it was noticed that the Circuit board was blown and would have to removed. I asked the technician to remove the parts and please leave my house. I immediately called up D&J and voiced my concerns over a complete lack of competency by not only their technicians but their entire company. I stated that I wished to have my money refunded, the parts removed from my dryer, and to speak to the owner. She stated that owner was not available because he was gone for the weekend and that he would get back to me the following Monday, I believe this would have been April 27, it was reiterated to her that I needed all of the parts to removed and that their services would no longer be required-a phone call was never received by the owner, manager, or any employee from D&J for the following week.- I finally received a phone call from D&J to schedule an appointment to replace the circuit board and the motor. I spoke with the receptionist and stated I had already asked for the parts to be removed if they were in my dryer and that I had wished to speak with the owner but I had never received a phone from him. She stated that the owner would be giving me a call later.- a phone call was received an hour later from the owner and he was less than apologeticI voiced my displeasure and all he said was " well I spoke with *** and they said this stuff happens and it can go undiagnosed". that is hardly an apology for attempts at trying to fix my dryer and miss assessing the problem each time and also breaking an additional part in the dryer. I told the owner that I no longer required his services and that I was going to purchase a new dryer due to his companies lack of competence in fixing my dryer, a new dryer had not been purchased at this point as the bill on my receipt for my new dryer will show. he was advised by me no less than times during our conversation that he needed to please pick up the parts if they were in my house as I was going to purchase a new dryer. At no time was a mention of refund ever brought up by the owner. I demanded that I was given a refund for services not rendered minus the initial assessment fee which I believe was around $80. he declined and stated" I have too much money and time put into the dryer to give you a refund" he then proceeded to hang up on me. - I have paid $which more than covers the initial assessment on the dryer- the actual problem of the dryer was never fixed and was never accurately diagnosed until the 4th attempt which was more attempts than what should have been. - a new dryer was purchased and the old one was disposed of. D&J was notified more than different times if there were parts in the dryer he needed to pick them up during my phone call with the owner and during a phone call with the receptionistthere was no attempt to pick up the parts , if there were any in my house. the new dryer was installed on May9th and the old dryer was removed on may 9th well over weeks from the last phone call to D&J. as of the disposal of the dryer no issue was ever rectified by D&J and there was never an adequate attempt to fix the issues- D&J service log will show how many attempts where made to fix my dryer and how many times it was not fixed accurately due to their incompetence- As far as I am concerned I have paid more money than what was required of the initial assessment
Regards,
*** ***

To: Revdex.com pertaining to [redacted]i at [redacted],D & J Appliance Service has received the letter in regards to the repair done onthe [redacted] dryer. We would like to add to this for factual purposes. Yesindeed on 3/6/15. we came to their home to...

address the "vent is clogged" complaint thatthey made into the office. At that time we found the hose needed to be changed for their· vent as well as the coils for the dryer itself. To adjust the part in stock issue as addressedin the complaint letter, we did in fact have it in our local stock. We contacted theconsumer the following day; which was 3/9/15 (A Monday) to schedule the appointmentfor 3/11/15. The repair was completed at that time. We then received a call from theconsumer the next day saying it was not heating. We sent someone out to your home3/16/15 to address the issue. We found that the coils had failed and needed to be replacedonce again. We advised that there would be no charge for that as we do warranty ourwork for 30 days after completion. We tried scheduling with the consumer twice but dueto their time restraints the appointments didn't work out. We gave the consumer a bit oftime to call back in to schedule and when we didn't hear from you we decided to call.Our office manager, [redacted] called on 3/26/15 at 11: 17 am to schedule the visit. [redacted].[redacted] then advised she does not want us back out to repair the appliance eventhough she was fully advised she would not have to pay anything for this repair. Sherefused service. At that point there was nothing D & J could do to assist a customer thatwon't allow them into their home.Sincerely,[redacted]. with D & J Appliance Service, Inc.CC: [redacted]

Review: Whirpool wall oven does not heat--online says probably termal fuse, bought fuse online, called D&J Appliance to come and and replace it. [redacted] (apparently the owner) proceeded to grab the top corner of the wall oven trying to jerk it out of the cabinet, I told him he cracked it (he denied that even though we both heard it), broke the control panel in 4 places (unfixable), tried to pry the oven out the wall with a hammer (dug up my wood cabinet), packed up his bags and left. Wow--could he possibly have been more incompetent--wall ovens are screwed into the cabinet. When I called his telephone number--his only answer was "I was just trying to help you." Apparently, he should not be fixing appiances because he does not "have a clue." I could not replace the control panel---could not find one anywhere. Had to buy a new oven (and I loved my old one) at a cost of $659.14 plus cost of thermal fuse which I could not return of $35.00. I want my money refunded. Luckily, Sears had one at 50% off but is not as nice as the one that was broken. Not a happy customer at all!Desired Settlement: Want a total refund of $659.14, plus thermal fuse $35.00, plus $140 for installation for a total of $834.14. The cheapest new oven costs about $1,000 so for $834.14 he is getting off cheaply. It is a 30" self-cleaning Whirlpool oven that was destroyed.