D J Auto Repair & Towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They said it would cost me $for the hitch on the 17th of May but days later I was charged $and I had no other choice but to pay it, they took advantage of me by ordering the hitch late, then they knew we had a deadline and had no other choice so they charged around $more then what they actually paid for it. They said we would get a military discount that didn't happen either, plus they delayed our trip additional days costing my father in law days of work. This is a very sad response from this company
Regards,
*** ***

Response:Mrs*** arranged to rent a Uhaul trailor for pickup on May 20,2017, with intentions of traveling on May 21, She was informed that she would need a hitch installed on her vehicle to be able to tow anotherThe hitch was picked up on May 20th, a day before she was due to begin
her "move"Our company isn't responsible for the amount of time it takes to install the hitch without a professional, therefore; the customer is responsibleUhaul honored her reservation so the customer wasn't charged for days that she didn't want or have the trailorOur business strives on making sure we provide excellent customer service to the community, and would have been more than happy to address this situation with Mrs*** had she brought it our attentionAt this time we are not compensating for the hitch or the Uhaul trailorIf you have any questions feel free to contact meSincerely, *** *** Owner & Operator

Response:Mrs. [redacted] arranged to rent a Uhaul trailor for pickup on May 20,2017, with intentions of traveling on May 21, 2017. She was informed that she would need a hitch installed on her vehicle to be able to tow another. The hitch was picked up on May 20th, a day before she was due to begin...

her "move". Our company isn't responsible for the amount of time it takes to install the hitch without a professional, therefore; the customer is responsible. Uhaul honored her reservation so the customer wasn't charged for days that she didn't want or have the trailor. Our business strives on making sure we provide excellent customer service to the community, and would have been more than happy to address this situation with Mrs. [redacted] had she brought it our attention. At this time we are not compensating for the hitch or the Uhaul trailor. If you have any questions feel free to contact me. Sincerely, [redacted] Owner & Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They said it would cost me $188.00 for the hitch on the 17th of May but 5 days later I was charged $479.00 and I had no other choice but to pay it, they took advantage of me by ordering the hitch late, then they knew we had a deadline and had no other choice so they charged around $291.00 more then what they actually paid for it.  They said we would get a military discount that didn't happen either, plus they delayed our trip 2 additional days costing my father in law 2 days of work.  This is a very sad response from this company.
Regards,
[redacted]

Vehicle taken to this shop on 11/20/2013 to repair a leak in the fuel filter housing and an oil and filter change. We were able to pick up the truck at 5:00 p.m. that same day. Once we arrived home we checked the oil level in the truck and realized there were two (2) quarts too much. My husband and our son then drained some of the oil from the vehicle and noticed that the color of the oil was very black and also that the filter was the same used for our previous oil change and not the new one listed on our receipt. It is clear more oil was added but the oil was not drained, new oil then put in and the filter was not changed.

Regarding the fuel housing filter leak and the replacemnt of gaskets listed on the receipt....we know the purchase was made as we checked with [redacted] Ford and they verified the purchase was made by the auto repair shop but it does not appear the screws in the housing were removed (still dirty and greasy and undisturbed) which must be removed in order to replace the gaskets. We were able to establish that a new one inch piece of hose and two clamps were replaced. The only way to verify without a doubt that the gaskets were or were not replaced would be to pay another shop to remove the fuel filter housing and check.