D & J Cleaning

The immobilized unit is the program to the carThe key in which Acme Locksmith made would turn the switch but was not programmed so that my immobilizer unit would read itbottom line the key was not programmedIt is NOT possible to program a key for a Acura RL if you loose both original keysThere was and is nothing mechanically wrong with my carThe service Manager at Acura is willing to speak with Acme Locksmith over the phone and provide additional statements to the Revdex.com proving that it was in fact the keyI've forwarded statements from Acura DealershipR [redacted] S***

It is clear from the attached receipts that the immobilizer needed to be changed There was an issue with the vehicle, not the key itself The services and product we provided are not faulty

Please see attachments from Acura Dealership

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, R [redacted] S*this is not trueI only called Acme Locksmith back after they did not send someone back out to "reflash" the key as promisedI will submit documentation from Acura Dealership after I pay and pick up my daughters car on Friday proving that it was in fact they key and not anything mechanically wrong with my daughters carThis owner has spoken with Acura Dealership and argued that the Dealership didn't know what they were talking about when they told them that it's not possible to replicate a key for this make and model car if both original keys are lostMy only question is to Acme Locksmith, if they could reflash the key why didn't they send someone back out to do so as they promised when "the only technician they had who could do so was back in town" ? I've called other popular locksmith companies ; Pop a Lock and AAA Locksmith and asked if they could replace keys to this make and model car and they both gave me the same response as the DealershipAfter I submit the receipt from Acura Dealership and the diagnostic test fromAcura Dealership proving my daughters car has no mechanical issues, I'm curious to see if Acme Locksmith will refund my money