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D. J. deMello Custom Building and Woodworking

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D. J. deMello Custom Building and Woodworking Reviews (2)

*** ** *** ** *** *** *** *** *** *** *** ** *** RE: *** Complaint/ DdeMello Fine Building & Woodworking LLC I am writing in response to your letter of 10/22/indicating Mrs*** holds DdeMello FBW responsible for stress cracks in the marble flooring
installed at her homeWe take exception to assertion, the facts are: The material was identified and purchased by Mrs*** using an internet sourceThe material was purchased by Mrs*** sight unseen Upon delivery of product to site and examination by DdeMello FBW/installers, the following irregularities were noted and reported to Mrs***, prior to installation the irregularities included, aThe tiles were 30% thinner than industry standard bThe edges were chipped, uneven and unpolished cThe finish on all tiles was cloudy, grey, and scratchedMrs***, directed DdeMello FBW to install material despite our reporting of the defectsDdeMello FBW at our expense did remedial work by polishing the tiles to achieve a more brilliant/show room finish as a good will effortThe tiles now have stress cracks as a result of the fundamentally poor product purchased unilaterally by Mrs*** despite DdeMello’s efforts

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.I am rejecting this absurd claim that the tiles were defective. The tiles were fine when they arrived. If they were not then Mr. [redacted] being an expert would have returned them. Instead he inspected them and accepted them. In addition, I have papers from [redacted] & [redacted] proving the tiles were installed incorrectly. I will forward all documents. Also, This is his way of avoiding correcting the errors he made. But the proof is in my home. No one can deny it. Mr. [redacted] even agreed to replace the tiles because he knew his installer did not do it correctly. Providing no support under the tiles. There was no prep job. This can be visibly seen by removing a tile. I have all documents showing numerous conversations he had with my lawyer admitting his error. I will provide all documentation and expert analyst findings attesting to the poor installation. Thank You.
Regards,
[redacted]

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Address: 11 Talbot Road, Canton, Massachusetts, United States, 02021-1632

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