D J I Inc

*** ***
In response to Mr J***'s reply, his timelines are incorrectThere was no prior discussion with us (property owners) as to the manufacturer of the HVAc system as we would have told MrJ*** that we wanted a *** system (which is what we have in the other portion of the house)
The entry door was installed by Mr J*** and it was determined by an independent contractor that the door was installed incorrectlyThe door was further damaged by Mr J***'s employees at the time of the installation*** *** is the company designated by *** to handle their warranty issuesThe warranty replacement of the door does NOT include installation so we had to hire another contractor to install the new door
As far as the insulation is concerned, the fact that we were leaving for a Pirate game at 1:Pm is irrelevant as the insulators were done at 11:AM and I have a copy of a text message that I sent MrJ*** at that time
Again, regarding the brick work, Mr J***'s timelines are incorrect
The crack in the concrete floor was a result of poor workmanship as verified by outside contractor
Scratches in the windows have been identified for verification
There was very little deviation of the porch design from original discussion
The contract clearly states payment terms which 25% was due upon completion which has not happenedThe ONLY thing that has been resolved is the installation of the kitchen cabinet and countertop by an outside contractor
We have sought legal counsel in effort to resolve this matter

At the beginning of project we tore off rear sunporch and patched in roof with titanium paper. 1responded to phone call on 4/22/15 in the morning regarding the leak. Paper appeared to be sound andflashed on inspection and notes the weather pattern at that time. (It rained almost all season)....

Wetarped (covered) the entire back of the house.I purchased the HVAC system on 6/16/15 called Comfort Maker manufactured by Carrier. [redacted] researched on-line and called the cooling unit "junk". He accepted the heater and duct workwas made to fit heater, but rejected by [redacted] and pulled all work with labor had to beremoved. No conversation about not wanting this product took place. After all work on this done orcompleted they wanted a [redacted] unit. [redacted] unit was never discussed per budget. [redacted] proved outan additional $1,500.00 over the customer's budget. What was discussed in contract customer had noissue with. A HVAC product of greater quality was installed. No specifications by homeowners. I as thecontractor then had to go through a third party in order to purchase [redacted]. All this was fronted withmy money of business.The entrance door was ordered by customer on 6/4/15.1 picked the door up for the customer and thedoor was installed by my company. This door was picked up for the customer from [redacted] and was notdamaged. Upon installing the "o ld" lock set in new door, contractor discovered the manufacturermortised the door wrong. Enclosed on document one shows that "[redacted]" is replacing the door.M y company is not replacing the door. M y company is not responsible to change this door.Obtained a close wall inspection on 6/30/15 enabling us to insulate and finish interior. I contacted theoriginal company in my bid at this time. This company informed me it would be 4-5 weeks to get to jobsite. 1 contacted InsulRight and they stated they could come to job site within a couple of days, whichare additional cost/charges to DJI.Upon this company coming on 1st day of job they were instructed by homeowners that they must leaveby 1:00pm because they needed to attend a pirate game.Regarding the brick work - [redacted] (bricked) who own all the brick companies in the Pittsburgh areadoes not handle a terracotta vertical brick. I contracted [redacted] in Mt. Pleasant; they sentme pictures of brick they had. Homeowner could not make a decision so I traveled to Mt. Pleasant to getphysical samples for homeowners. Brick work was delivered on 7/14/15. Next 1 scheduled a bricklayerwhen the brick was delivered. The brick layers came a week later due to his scheduling to install brick.Document 2 picture of crack that can be caulked with concrete caulking.I nor my employees cannot find any scratches in windows. The vendor will change out sashes -Simonton Windows.The porch was finalized on design on 8/15/15 by homeowners. They then decided to extend the rearcable over hand to 18 inches which would results in an additional cost. They changed the exteriorcovering cable from vinyl siding to vinyl shake which is over triple the cost and this product is sold in Vt1square boxes. Any opened boxes cannot be returned. Job took 2 full boxes which of course would addadditional cost. This is the h ome ow ner's box now.The kitchen cabinet sub-contractor did do a poor quality job and I agree to have [redacted]' doa retrofit.Contract does not read nor state that the final 2/4's be paid upon completion.Occupancy permit will be supplied once financial obligations of contract are fulfilled.2

Review: We have had problems from the beginning of this project. Scope included demolition of a sun porch and room addition with a full basement. Shortly after the sun porch was removed, we had water entry / damage in both bathrooms and bird entry in to our attic. Problems were not corrected. We are 5 months in to what was communicated as a 45 day project. We have a $3500 door that was damaged by contractor employees that is being replaced. Vendor is covering this through warranty. We have had water entry problems in the basement that ruined the basement carpet. The basement concrete floor is already cracked at the point of the water entry. The contractor stated that the concrete vendor supplied substandard concrete but he used them because they had a front loading truck for access.The floor was poured less than 90 days ago. We were not consulted on the brand of HVAC being installed. Contractor showed up with a low end product that we rejected during installation. We requested a specific brand in June that arrived last week and has been sitting on our porch since with no contact as to when it will be installed. We requested kitchen cabinets and countertop which was botched from the start. The cabinets are mismatched (color) and counter top is already delaminating and was measured incorrectly. And a damaged cabinet door We have had to contact another company ourselves to install cabinets and countertops. We have at least two meetings with the contractor to resolve issues with specific timelines which he signed off on that are still not complete including tile grout, flooring transition and basement electrical. 5 of 6 new windows are scratched (glass). There is a problem recessed lighting ( flickering lights) . some of the vinyl porch railings are scratched and need replaced, etc. The contract stipulates payment terms as: 25% due when foundation was poured which has been paid. 25% when addition is under roof which has been paid. These two items combined were a total of $49,500.00. 25% due on completion of addition. 25% due upon restoration of landscape and gravel driveway. These have not been paid as these items are still not complete. In addition the contractor has threatened to take us to court and sue for the balance which is clearly stipulated in the contract that payment is due UPON completionDesired Settlement: Completion of contract scope and payment to contractor less kitchen cabinets and possibly HVAC if we have to have another authorized vendor installation

Business

Response:

At the beginning of project we tore off rear sunporch and patched in roof with titanium paper. 1responded to phone call on 4/22/15 in the morning regarding the leak. Paper appeared to be sound andflashed on inspection and notes the weather pattern at that time. (It rained almost all season). Wetarped (covered) the entire back of the house.I purchased the HVAC system on 6/16/15 called Comfort Maker manufactured by Carrier. [redacted] researched on-line and called the cooling unit "junk". He accepted the heater and duct workwas made to fit heater, but rejected by [redacted] and pulled all work with labor had to beremoved. No conversation about not wanting this product took place. After all work on this done orcompleted they wanted a [redacted] unit. [redacted] unit was never discussed per budget. [redacted] proved outan additional $1,500.00 over the customer's budget. What was discussed in contract customer had noissue with. A HVAC product of greater quality was installed. No specifications by homeowners. I as thecontractor then had to go through a third party in order to purchase [redacted]. All this was fronted withmy money of business.The entrance door was ordered by customer on 6/4/15.1 picked the door up for the customer and thedoor was installed by my company. This door was picked up for the customer from [redacted] and was notdamaged. Upon installing the "o ld" lock set in new door, contractor discovered the manufacturermortised the door wrong. Enclosed on document one shows that "[redacted]" is replacing the door.M y company is not replacing the door. M y company is not responsible to change this door.Obtained a close wall inspection on 6/30/15 enabling us to insulate and finish interior. I contacted theoriginal company in my bid at this time. This company informed me it would be 4-5 weeks to get to jobsite. 1 contacted InsulRight and they stated they could come to job site within a couple of days, whichare additional cost/charges to DJI.Upon this company coming on 1st day of job they were instructed by homeowners that they must leaveby 1:00pm because they needed to attend a pirate game.Regarding the brick work - [redacted] (bricked) who own all the brick companies in the Pittsburgh areadoes not handle a terracotta vertical brick. I contracted [redacted] in Mt. Pleasant; they sentme pictures of brick they had. Homeowner could not make a decision so I traveled to Mt. Pleasant to getphysical samples for homeowners. Brick work was delivered on 7/14/15. Next 1 scheduled a bricklayerwhen the brick was delivered. The brick layers came a week later due to his scheduling to install brick.Document 2 picture of crack that can be caulked with concrete caulking.I nor my employees cannot find any scratches in windows. The vendor will change out sashes -Simonton Windows.The porch was finalized on design on 8/15/15 by homeowners. They then decided to extend the rearcable over hand to 18 inches which would results in an additional cost. They changed the exteriorcovering cable from vinyl siding to vinyl shake which is over triple the cost and this product is sold in Vt1square boxes. Any opened boxes cannot be returned. Job took 2 full boxes which of course would addadditional cost. This is the h ome ow ner's box now.The kitchen cabinet sub-contractor did do a poor quality job and I agree to have [redacted]' doa retrofit.Contract does not read nor state that the final 2/4's be paid upon completion.Occupancy permit will be supplied once financial obligations of contract are fulfilled.2

Consumer

Response:

[redacted]

In response to Mr J[redacted]'s reply, his timelines are incorrect. There was no prior discussion with us (property owners) as to the manufacturer of the HVAc system as we would have told Mr. J[redacted] that we wanted a [redacted] system (which is what we have in the other portion of the house).

The entry door was installed by Mr J[redacted] and it was determined by an independent contractor that the door was installed incorrectly. The door was further damaged by Mr J[redacted]'s employees at the time of the installation. [redacted] is the company designated by [redacted] to handle their warranty issues. The warranty replacement of the door does NOT include installation so we had to hire another contractor to install the new door.

As far as the insulation is concerned, the fact that we were leaving for a Pirate game at 1:00 Pm is irrelevant as the insulators were done at 11:15 AM and I have a copy of a text message that I sent Mr. J[redacted] at that time.

Again, regarding the brick work, Mr J[redacted]'s timelines are incorrect.

The crack in the concrete floor was a result of poor workmanship as verified by outside contractor

Scratches in the windows have been identified for verification.

There was very little deviation of the porch design from original discussion.

The contract clearly states payment terms which 25% was due upon completion which has not happened. The ONLY thing that has been resolved is the installation of the kitchen cabinet and countertop by an outside contractor

We have sought legal counsel in effort to resolve this matter