D *AY’S SERVICE CENTERWRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.comDublin RoadColumbus, OH 43215Re: Revdex.com Complaint [redacted] [redacted] Dear Revdex.com: [redacted] brought her Hyundai Elantra with miles in for an Oil Change on Saturday 1/9/She called on 1/18/and talked to my employee MrY [redacted] who has worked for me the last yearsPlus, he is a year retired Navy veteran She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $to be replacedShe did not remember that MrY [redacted] told her that her hood was hard to open and stiff going up & down when he did the Oil ChangeShe asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a priceI was very busy that day and forgot to call her backI did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hingesI told him that I apologized & that I forgot to call her backWhy didn’t she *ust bring the car over so we could look at itHe said she already had the repair done at [redacted] for $I then told him that if she had brought her car here the most I would have possibly charged her was the $for the hinges and I would have given the labor freeThe last time the customer had her car in for an oil change here was on 5/11/with miles on her vehicleShe currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $to fix it saidI then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faithThe whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $expense, if she had brought her car here it could have only been a $fix and or repairThe customer [redacted] then called me later 1/30/and was yelling and screaming at me and saying “MrY [redacted] was a liarThen she hung up on me.”On Monday 2/1/MrY [redacted] & I went to [redacted] and asked him about the car in questionHe remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc and it would be $to repair.” [redacted] was like me and said, “how would you know what happened to the hinges, etc ” He said they could have been bent at the last oil changeEx(*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D*ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our faultHow can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D*ay’s Service Center and I have built my business on honest, fair services and good pricesI’m here personally days a week and I’m not a hard person to get a hold ofSincerely,Dennis *E***Owner
D *AY’S SERVICE CENTERWRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.comDublin RoadColumbus, OH 43215Re: Revdex.com Complaint *** *** *** Dear Revdex.com:*** *** brought her Hyundai Elantra with miles in for an
Oil Change on Saturday 1/9/She called on 1/18/and talked to my employee MrY*** who has worked for me the last yearsPlus, he is a year retired Navy veteran. She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $to be replacedShe did not remember that MrY*** told her that her hood was hard to open and stiff going up & down when he did the Oil ChangeShe asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a priceI was very busy that day and forgot to call her backI did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hingesI told him that I apologized & that I forgot to call her backWhy didn’t she *ust bring the car over so we could look at itHe said she already had the repair done at *** *** *** for $I then told him that if she had brought her car here the most I would have possibly charged her was the $for the hinges and I would have given the labor freeThe last time the customer had her car in for an oil change here was on 5/11/with miles on her vehicleShe currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $to fix it saidI then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faithThe whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $expense, if she had brought her car here it could have only been a $fix and or repairThe customer *** *** then called me later 1/30/and was yelling and screaming at me and saying “MrY*** was a liarThen she hung up on me.”On Monday 2/1/MrY*** & I went to *** *** *** and asked him about the car in questionHe remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc… and it would be $to repair.” *** was like me and said, “how would you know what happened to the hinges, etc…” He said they could have been bent at the last oil changeEx(*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D*ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our faultHow can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D*ay’s Service Center and I have built my business on honest, fair services and good pricesI’m here personally days a week and I’m not a hard person to get a hold of. Sincerely,Dennis *E***Owner
HelloYou had spoken with my father in relation to the damages caused to my carI understand that accidents happen however the lies told to cover it are unacceptable; along with the additional lies told when I called back and asked questions about the carNot to mention that no one had the respect to return my call with an est for the repairs that your shop caused.You cost me and my neighbors a night of sleep since my car alarm went off all night and the entire next day plus $that I didn't have to pay for your employees disregard of being an actual human being and being honestHe needs fired for his actions.I will never return to your shop for services as I don't trust that I won't be lied to againLike I said accidents happenIf I would have been informed when I picked up my car all would be fineBut instead I was lied to not once but twiceThen ignoredNot how you treat clients that had been using your shop for at least ten years.That money was my extra money for the monthAnd you think a couple of oil changes will make up for what you've cost me?!? It won'tI get no dinners out and I get to miss watching the Super Bowl with my friends at the bar.Ex-client,***
D *AY’S SERVICE CENTERWRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.comDublin RoadColumbus, OH 43215Re: Revdex.com Complaint [redacted] [redacted] Dear Revdex.com: [redacted] brought her Hyundai Elantra with miles in for an Oil Change on Saturday 1/9/She called on 1/18/and talked to my employee MrY [redacted] who has worked for me the last yearsPlus, he is a year retired Navy veteran She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $to be replacedShe did not remember that MrY [redacted] told her that her hood was hard to open and stiff going up & down when he did the Oil ChangeShe asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a priceI was very busy that day and forgot to call her backI did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hingesI told him that I apologized & that I forgot to call her backWhy didn’t she *ust bring the car over so we could look at itHe said she already had the repair done at [redacted] for $I then told him that if she had brought her car here the most I would have possibly charged her was the $for the hinges and I would have given the labor freeThe last time the customer had her car in for an oil change here was on 5/11/with miles on her vehicleShe currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $to fix it saidI then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faithThe whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $expense, if she had brought her car here it could have only been a $fix and or repairThe customer [redacted] then called me later 1/30/and was yelling and screaming at me and saying “MrY [redacted] was a liarThen she hung up on me.”On Monday 2/1/MrY [redacted] & I went to [redacted] and asked him about the car in questionHe remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc and it would be $to repair.” [redacted] was like me and said, “how would you know what happened to the hinges, etc ” He said they could have been bent at the last oil changeEx(*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D*ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our faultHow can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D*ay’s Service Center and I have built my business on honest, fair services and good pricesI’m here personally days a week and I’m not a hard person to get a hold ofSincerely,Dennis *E***Owner
D *AY’S SERVICE CENTERWRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.comDublin RoadColumbus, OH 43215Re: Revdex.com Complaint *** *** *** Dear Revdex.com:*** *** brought her Hyundai Elantra with miles in for an
Oil Change on Saturday 1/9/She called on 1/18/and talked to my employee MrY*** who has worked for me the last yearsPlus, he is a year retired Navy veteran. She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $to be replacedShe did not remember that MrY*** told her that her hood was hard to open and stiff going up & down when he did the Oil ChangeShe asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a priceI was very busy that day and forgot to call her backI did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hingesI told him that I apologized & that I forgot to call her backWhy didn’t she *ust bring the car over so we could look at itHe said she already had the repair done at *** *** *** for $I then told him that if she had brought her car here the most I would have possibly charged her was the $for the hinges and I would have given the labor freeThe last time the customer had her car in for an oil change here was on 5/11/with miles on her vehicleShe currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $to fix it saidI then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faithThe whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $expense, if she had brought her car here it could have only been a $fix and or repairThe customer *** *** then called me later 1/30/and was yelling and screaming at me and saying “MrY*** was a liarThen she hung up on me.”On Monday 2/1/MrY*** & I went to *** *** *** and asked him about the car in questionHe remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc… and it would be $to repair.” *** was like me and said, “how would you know what happened to the hinges, etc…” He said they could have been bent at the last oil changeEx(*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D*ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our faultHow can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D*ay’s Service Center and I have built my business on honest, fair services and good pricesI’m here personally days a week and I’m not a hard person to get a hold of. Sincerely,Dennis *E***Owner
HelloYou had spoken with my father in relation to the damages caused to my carI understand that accidents happen however the lies told to cover it are unacceptable; along with the additional lies told when I called back and asked questions about the carNot to mention that no one had the respect to return my call with an est for the repairs that your shop caused.You cost me and my neighbors a night of sleep since my car alarm went off all night and the entire next day plus $that I didn't have to pay for your employees disregard of being an actual human being and being honestHe needs fired for his actions.I will never return to your shop for services as I don't trust that I won't be lied to againLike I said accidents happenIf I would have been informed when I picked up my car all would be fineBut instead I was lied to not once but twiceThen ignoredNot how you treat clients that had been using your shop for at least ten years.That money was my extra money for the monthAnd you think a couple of oil changes will make up for what you've cost me?!? It won'tI get no dinners out and I get to miss watching the Super Bowl with my friends at the bar.Ex-client,***