D *AY’S SERVICE CENTER4551 WRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.com1169 Dublin RoadColumbus, OH 43215Re: Revdex.com Complaint [redacted] [redacted] Dear Revdex.com:[redacted] brought her 2009 Hyundai Elantra with 52763 miles in for an...
Oil Change on Saturday 1/9/2016. She called on 1/18/2016 and talked to my employee Mr. Y[redacted] who has worked for me the last 12 years. Plus, he is a 25 year retired Navy veteran. She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $1000.00 to be replaced. She did not remember that Mr. Y[redacted] told her that her hood was hard to open and stiff going up & down when he did the Oil Change. She asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a price. I was very busy that day and forgot to call her back. I did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hinges. I told him that I apologized & that I forgot to call her back. Why didn’t she *ust bring the car over so we could look at it. He said she already had the repair done at [redacted] for $184.00. I then told him that if she had brought her car here the most I would have possibly charged her was the $60.00 for the hinges and I would have given the labor free. The last time the customer had her car in for an oil change here was on 5/11/2013 with 34471 miles on her vehicle. She currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/2016 and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $1000.00 to fix it said. I then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faith. The whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $184.00 expense, if she had brought her car here it could have only been a $60.00 fix and or repair. The customer [redacted] then called me later 1/30/2016 and was yelling and screaming at me and saying “Mr. Y[redacted] was a liar. Then she hung up on me.”On Monday 2/1/2016 Mr. Y[redacted] & I went to [redacted] and asked him about the car in question. He remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc… and it would be $1000.00 to repair.” [redacted] was like me and said, “how would you know what happened to the hinges, etc…” He said they could have been bent at the last oil change. Ex. (*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D. *ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our fault. How can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D. *ay’s Service Center and I have built my business on honest, fair services and good prices. I’m here personally 6 days a week and I’m not a hard person to get a hold of. Sincerely,Dennis *. E[redacted]Owner
D *AY’S SERVICE CENTER4551 WRIGHT AVENUECOLUMBUS, OH 43213614-237-7631February 8, 2016Revdex.com1169 Dublin RoadColumbus, OH 43215Re: Revdex.com Complaint [redacted] [redacted] Dear Revdex.com:[redacted] brought her 2009 Hyundai Elantra with 52763 miles in for an...
Oil Change on Saturday 1/9/2016. She called on 1/18/2016 and talked to my employee Mr. Y[redacted] who has worked for me the last 12 years. Plus, he is a 25 year retired Navy veteran. She told him that she had her car at the dealership because the car alarm was going off at night and they told her that her hood hinges were rusty and would need to be replaced for a cost over $1000.00 to be replaced. She did not remember that Mr. Y[redacted] told her that her hood was hard to open and stiff going up & down when he did the Oil Change. She asked him for a price on replacing the hood hinges and he told her he would get with me and we would call the dealer and call her back with a price. I was very busy that day and forgot to call her back. I did not here back from her until Saturday 1/30/2016.Her father came in and we installed brakes on his vehicle and he told me about the hinges. I told him that I apologized & that I forgot to call her back. Why didn’t she *ust bring the car over so we could look at it. He said she already had the repair done at [redacted] for $184.00. I then told him that if she had brought her car here the most I would have possibly charged her was the $60.00 for the hinges and I would have given the labor free. The last time the customer had her car in for an oil change here was on 5/11/2013 with 34471 miles on her vehicle. She currently has had it serviced probably at several service places else where and they could have bent the hinges at that time and you would not have known that until the next time the hood was opened that they were forced closed or slammed the hood putting them in a bind.I spoke to her father on 1/30/2016 and her father brought me the bent hinges in and they were not rusted like the Dealer said whom wanted over $1000.00 to fix it said. I then told him, her father, that has been a long time customer, that we did not bend her hinges, but for a long repeated & good customer, in good will, I would give her a couple of Free Oil changes for her troubles and or some free labor on future repairs she might need in good faith. The whole thing here is that, if she had only brought the car back to our shop, we could have saved her the $184.00 expense, if she had brought her car here it could have only been a $60.00 fix and or repair. The customer [redacted] then called me later 1/30/2016 and was yelling and screaming at me and saying “Mr. Y[redacted] was a liar. Then she hung up on me.”On Monday 2/1/2016 Mr. Y[redacted] & I went to [redacted] and asked him about the car in question. He remembered and told us that she said: “she had it at the Dealer’s and they said the Fender’s were missed aligned and the hinges were rusted, etc… and it would be $1000.00 to repair.” [redacted] was like me and said, “how would you know what happened to the hinges, etc…” He said they could have been bent at the last oil change. Ex. (*iffy Lube)”Plus, why didn’t she *ust bring the car back too me at D. *ay’s Service Center to at least look at it and I could have tried to offer to help the customer, by offering to repair it, replace it & not charge her labor for her repairs that I’m not sure we were ever, or was even our fault. How can you ever be sure since she didn’t bother to bring her car here to even know how we could even begin to understand what the problem was & how we could best help her.This is my 37th year in business as owner of D. *ay’s Service Center and I have built my business on honest, fair services and good prices. I’m here personally 6 days a week and I’m not a hard person to get a hold of. Sincerely,Dennis *. E[redacted]Owner