D. Jon

A submission was made on 5-18-15 for the manufacturer of the carpet of have both carpets independently inspected for product stability concerns. This process takes 4-6 weeks for final results. The [redacted]'s will hear from the inspection company sometime in the beginning of June. The moment we receive...

updates, a call will be made with the details and options. This has been mentioned and reviewed with both [redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I just recently received a response from carpet factory outlet with the conclusions to have all the carpeting replaced with same low grade carpeting and padding, along with the same out sourced guys to come out and replace it. Which I am not happy with that agreement what so ever. I want a full refund for the project that had cost us 3500.00 dollars I have given them 2 separate chance to correct the issues with the carpeting. Which did not work so well in the long run. I don't feel that going through carpet outlet factory would be a wise decision, just because of the issues that had occurred. I just simply want a return for the money I had spend that should have. I would gladly come to
Regards,  [redacted]

I will contact the consumer, make an appt. to inspect the job, and either fix it to her satisfaction, or give her monetary compensation to keep as is.  She has never contacted us as to these complaints and the installation was done in August of 2015.  Thank You [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

TO WHOM IT MAY CONCERN,REGARDING COMPLAINT [redacted]MAIN OFFICE2262 UNION ROADBUFFALO, NEW YORK 14227PHONE: (716) 668-5503MS. [redacted] BOUGHT A VERY HIGH QUALITY [redacted] HARDWOOD FLOOR. [redacted] IS THE LARGEST FLOOR COVERING COMPANY IN THE UNITED STATES. HER FLOOR WAS INSPECTED BY [redacted]...

[redacted], REGIONAL REPRESENTATIVE OF [redacted] FLOORS, HE FOUND THE FLOOR TO BE PERFECT WITH THE EXCEPTION OF 3 BOARDS, THAT HAS SLIGHT CRACKS IN THEM. KENNY CARPETS AND [redacted] HAVE OFFERED TO REPLACE THE 3 BOARDS WITH NEW WOOD. THIS WOULD TAKE CARE OF THE PROBLEM.SINCERELY,JEFFREY B[redacted], VICE PRESIDENT

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992081, and find that this resolution is satisfactory to me.  I will wait to hear from Mr. Friedman in regards to his offer, and hope to have this issue resolved shortly with his company.
Regards,
*

We are very sorry that this misunderstanding has occurred. It Is always our goal to provide a pleasant experience for all of our customers, Upon receiving Mr. [redacted] comments I called him,and we discussed the situation. After a nice conversation he said he would be happiest if we refunded his...

deposit, and I did. Unfortunately this matter was due to a lack of communication and should not have happened.Sincerely,Dan F[redacted]

DEAR SCHRELL COMPLAINT HANDLER .REGARDING COMPLAINT   [redacted]MAIN OFFICE2262 UNION ROADBUFFALO, NEW YORK  14227 PHONE: [redacted]KENNY CARPETS OFFERS A 2 YEAR LABOR WARRANTY ON ALL WORK PERFORMED IN THE CONSUMER'S HOME. PLEASE CALL US AT [redacted] AND WE WILL BE HAPPY TO COME...

OUT AND CORRECT ANY PROBLEM THAT THE CONSUMER IS HAVING WITH THE CARPET, SUCH AS TRANSITION STRIPS OR PLACING THE HEAT DUCTS BACK ON.AS FAR AS LEAVING A RAZOR BLADE ON THE GROUND . OUR INSTALLERS DO USE RAZOR KNIVES TO CUT THE CARPET,THEY SHOULD NOT BE LEFT ON THE GROUND, I'M SURE IT WAS AN OVERSIGHT, AND I AM THANKFUL TO THE CONSUMER FOR PICKING UP, AND THROWING IT AWAY.I AM HAPPY TO OFFER A 10 PERCENT DISCOUNT ON [redacted] NEXT PURCHASE AT KENNY CARPETS.SINCERELY,JEFFREY B[redacted] VICE PRESIDENT

Unfortunately, Mr. & Mrs. [redacted] has had this carpet removed & replaced without us being aware of such. Since the manufacturer was giving her new carpet in exchange for her existing Carpet & is no longer in tact. We have asked the mill for any courtesy alotment in compensation. We will contact the Hector's as soon as we have an update. Thank you, Mark B[redacted] CFO

It is not unusual for the pins of tackstrip to poke through the carpet along the walls.  However it is very unusual for people to feel this, as people do not walk along the walls.  (The tackstrip is against the wall)  We are happy to remedy the problem.  This is done by hammering...

the pins down so they don't stick through the carpet.  We will call Ms. [redacted] and schedule a time to do this, so she is not inconvenienced. Sincerely, Jeffrey B.  Vice Pres.