D Jones Reviews (7)
Review: tire has separated this issue has happend in the past. they want to replace with a different brand of much less quality. I originaly purchased tires on 03-20-2008. two tires were replaced on 7-07-2010, a third tire replaced on 9-09-2010 and the fourth tire on 12-15-2011. all with the same issue. I purchased a new warranty each and every time for the tires. They also want me to come out of pocket close to three hundred dollars for one tire, which is under free road hazzard replacement.Desired Settlement: In the past they replaced the tires with same quality and I had to purshase a new warranty for each tire which was fair. Now for some reason they say they cant replace with same tire or match the same quality, with out me paying for over half the cost.
[redacted] is the manager at S & S tire. He is nasty and rude. I have been going to this shop for over 5 years and have never been treated this way. They neglected to order a car part I needed, and misquoted a price to me and my husband on two separate occasions then blamed us. I used to work for [redacted] and [redacted] told be he will never buy from [redacted] again after we had a confrontation over the phone! [redacted] was mad because we were a few minutes late picking up my daughters car from the shop. He let me know how inconvenient this was for him. What a professional man, not! Maybe if I was Mexican or White he would treat me better, but I am Black. Never will I do business or refer anyone to S & S Tire with that manager working there with his lousy customer service!! Stay away from the S & S Tire in [redacted]!!!
they have had my car for over 10 days now and it still is not done we need are car fixed that's the only car we have,they will not give me a straight answer about the time frame on getting the car back, very bad business I think that they ripe people off on their labor chargers.
Review: On or about the 28th day of December 2010 I visited S & S Tire Co - located at [redacted]. A sales associate by the name of [redacted] assisted my transaction. I requested a 10-ply MT tire for my 2001 Dodge 2500 Ram Quad Cab 4x4. My truck is primarily an in city vehicle but twice a year I do travel up North so I wanted the best tire possible for my money. I received a quote that was acceptable and authorized S & S to install the new 10-ply MT [redacted] for my truck. I paid a great deal of money for these [redacted] as is expected when needing such a tire. I soon realized the [redacted] that were installed on my truck the day prior were causing my truck to go all over the road. I could not control the steering or stay in my own lane with the [redacted] purchased. I returned to S & S the very next day to speak with [redacted], the Manager who sold me the [redacted] the prior day. [redacted] had an employee test drive the truck, the employee came back verifying the truck was all over the place. [redacted] and I settled on a new type of tire for my truck, another 10-Ply GT radial A-T. [redacted] removed the first set of MT's and we had agreed to replace them with the new 10-PLY GT Radial A-T at no additional charge to me. This process took approximately 2.5 hours. I left the Tire Co and was headed up North to attend my Mother's Funeral. I checked the air pressure prior to heading out. When I checked the air pressure I discovered my [redacted] were not 10-Ply GT Radial A-T tires, but a full set of 6-ply tires. Stressed enough about my Mother's passing I contacted S & S and spoke with [redacted] the Manager to inform him the wrong set of [redacted] had been installed. [redacted] informed me to proceed up North to attend my Mother's Services and to meet up with him upon my return. Upon my return to the Valley I returned to see [redacted] in Peoria on January 3, 2011. In their favor I decided to purchase the full set of 6-ply [redacted] for my brother as he had informed me he was also in need of new tires. I remained calm and asked them to install the correct size 10-ply [redacted] to my truck. To my disbelief, they wanted to charge me an additional amount for the 10-ply I originally asked for and was quoted for. I still have the original receipt and quote. This time I made sure myself that the employees had installed the correct 10-ply tire for my truck as I had learned from the first time, they obviously do not check the paperwork, or their sale items. No staff member or member of Management ever offered me a courteous apology for the mistake or the inconvenience their lack of professionalism caused me. In these economic times we try to spend our money wisely and plan our trips as to save on gas, wear and tear on our vehicles etc. Nor did they give any consideration for the time I sat while each set of [redacted] were put on and off my truck from their mistake. S & S staff, employees, Managers brushed me off saying it was a computer error. If memory serves me correctly, humans created the computer, and humans type the information into the computers, so this type of unprofessional response to my wasted time and effort did not set well with me, but I remained patient and was looking forward to the new tires. On my invoice, it states [redacted] HAS PRO-RATED WARRANTY, the mileage was documented on my invoice. Both sets of [redacted] were paid in full. My next interaction with S & S Tire Co was located at [redacted] on August 14, 2012. when I had them put the [redacted] back on my dodge as I had pulled them of to store them as I would only use them during the winter and at that time they also did an alignment I went out of town untill october of 2012 when I returned I took my truck back in because there was an issue on the front end which turned out to be the first tire having tred seperation at that point [redacted] told me they did not sell me those [redacted] and he could not find any info in the system about me buying those [redacted] from S&S so I went to their Peoria store to see [redacted] the manager at that time they had found the transaction info in their system and he made me buy another tire at a prorated price even though [redacted] warrenty policy states 100% replacemant at the point the tire was at then in Febuary of 2013 I took my truck back to S&S tire after contacting [redacted] the regional manager we met at the Goodyear stor he determened that the 3 remaining [redacted] had tred seperation and he took the [redacted] off my truck without autherization and tried to force me to buy another set of [redacted] so when I said I would not buy another set he had his shop technition put on a set of 7 yr ols bald unsafe [redacted] on my truck and told me I whould have a store credit for 50% of the price I had paid for the [redacted] in the beginning so I left and contacted [redacted] as they are the mnfgr of the [redacted] in questionand I discovered that with their warrenty it would cover 100% replacement of the [redacted] so I called and told [redacted] this info and he told me he did not believe me while he was trying to file a claim on the [redacted] for S&S not for me the consumer the [redacted] were sent to [redacted] tire center who is the distrubuter where S&S gets their [redacted] the [redacted] sat there for 12 days without contact from S&S tire to find out the status so on 3-9-13 I contacted [redacted] again to be told that the tire distributor [redacted] would not make a decission on the [redacted] that they would be shipping the [redacted] back to [redacted] I had been in contact with Mandy Miller in the warenty dept of [redacted] ###-###-#### only to be told that she would help me resolve this whole issue now I have called and sent many emails only to not have any calls answerd or returned and no replies to my emails I have spent a great deal of time and fuel trying to have this resolved and this is why I have come to you after this my next step will be taking it to a higher level for a fair and just judgment and compinsation for my time and effort of that very sad situationDesired Settlement: all 4 tires replaced and a refund of the tire I was forced to buy from S&S tire co in the ammount of $157.24
Review: On Feb 17, 2015 I went to S & Tire tohave my Oil Changed on my [redacted]. I chose this store because it was on [redacted] list of recommended Stores on the west side of [redacted]. I was there on time for my work, and it was there an hour & a half. They wanted to condemn my 6 month old [redacted] battery and sell me a new one. This was after a 5 min. battery test in the vehicle supposedly having 342 CCA for a battery rated at 800 CCA. This was a $232.OO; battery rated at 6 years lifespan. Also they wanted to replace both Engine and cabin air filters that did not look bad to me.
Review: I am writing to express my dissatisfaction with the service I got from S & S Tires in Surprise, Az. In Jan of 2012 I purchased 4 Hercules MT295 75 R 22.5 series H-802 16 ply tires for my motor home. On Sept 30, 2014 while fueling in Scipio, Utah the attendant noticed my front tires looked funny and on inspection saw the tread was separating. He noticed that the tires had been mounted backwards as to tread design. Hercules tires in the H-802 series are directional and the fronts were running backwards. (confirmed by Hercules rep.) The tires have a warranty for 80 to 100,000 miles on trucks ad I had only 17,500 miles on mine. I returned Oct 1, 2014 to S & S Tires on [redacted] W Bell Rd in Surprise to seek some compensation as I had to replace the front tires before I could get back into the Phoenix area. Mr. [redacted] of S & S claimed they had no responsibility for mounting the tires faultly. He claimed he did not know the tires were to be mounted in one direction only. Even after calling and getting confirmation that the tires were to be mounted I one direction he said the company was not liable. He said he would not take the Utah dealer's written description of the of the tire condition. Said I needed to bring the tires with me. I told him the tires were too big to put under the coach or in or on top of by tow car. He said the Utah dealer was responsible for getting me any compensation even tho he was not the one who mounted the tires wrongly. I was dismissed without any further regard and told to call Utah and wished me luck. I am out several hundred dollars having to buy two new tires 2 1/2 years earlier than expected.Desired Settlement: I believe S & S Tires owes me compensation for incurring this added expense but they say it is not their fault. What do you say?
Hi my name is [redacted] just wanted to let everyone know that S&S Tires is a great place to take your car they do a good job on your car and let you know whats going on at all times [redacted] & [redacted] and the crew are great they will work with you if you have issues with your car and they will pick you up and drop you off if your cars needs to stay in the shop I would let everyone know that you will get a fair deal with them I will take any other car to them they will have our business for a long time thank you so much guys take care ok [redacted] & [redacted]..
D Jones Rating
Description: Product Sales - General
Address: 49309 Au Lac Dr E, New Baltimore, Michigan, United States, 48051
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