D K DANIEL ENTERPRISES INC. Reviews (1)
D K DANIEL ENTERPRISES INC. Rating
Description: Burglar Alarm Systems - Dealers, Monitoring & Service, Security Control Equipment & System Monitors, Security Guard & Patrol Service, Digital CCTV Systems & Equipment
Address: Lubbock, Texas, United States, 79424-8322
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We purchased an access control system with an alarm. They've never completed the work, the system does not work and we've already paid.
We purchased the system 1/21/13 and had to pay half up front. They came and installed the system but could not complete the work due to a handicap door being installed. They had to then work with the door company and were very slow to do so unless we stayed after them. Once the door was complete they said they were out of the wire they needed to complete the job. They told us we would have support 24 - 7 which we've not had. We have had to call them over and over for the last six months and they keep giving us the run around. We did ask them to put in a key pad which they did but disabled the handicap control. We asked them two or three weeks ago to come and change that and they keep giving us the run around. They called on Monday saying they would be here Wednesday morning. They failed to show up on Wednesday and I called them. They called back and said one guy had taken a day off and now they were behind. Today the keypad on the door kept going off and I couldn't get it to stop. I called them and they all acted clueless and then sent a technician who said he had been told the alarm was going off so he came on an emergency call. He then asked who disabled the alarm and I told him I didn't know and then he said he did it several weeks ago. He said the keypad was reset and was very rude.