D & K Property Preservation, Inc.

At this point there is nothing more we can do to help this customer.She did not trade a vehicle into us and was explained to that if she wanted to purchase the 2006 bmw we would not be able to take her vehicle on trade. She returned her other vehicle to the lender and if there is a deficiency she will have to handle with them. She chose to go through with the purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  When I enter luxury auto it was indeed my intention to trade in my 2003 g35 infinity. However after reviewing my credit. It was discovered by luxury auto that the I wasn't being benefited from the loan payments I made. I was then presented with the idea to turn the car over to Inovate because the payments I already made is more than what the car was worth and the car is valued more that what I owed. After careful consideration and being convinced by the sales representative. I decided to go forward with the purchase. The situation I'm currently experiencing was not the outcome that was described to me. The advise is was given was merely to close a sale and that's that. No one care about how it would reflect on me the customer. There was no communication from luxury auto even after I called several times and left messages. By reaching out to the Revdex.com was the only reason I received a "fallow up call" I was the one on the phone with Inovate trying to get the issue resolved. And it was based on the advise I received that cause the issue in the first. I will not stop until this situation is resolved because not of it is fear to me the customer. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Luxury Auto of Great Neck regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Luxury Auto of Great Neck regarding complaint ID [redacted].Sincerely,
[redacted]

[redacted] DID NOT TRADE HER VEHICLE IN TO US. WHEN SHE CAME TO PURCHASE HER 2006 BMW 330XI SHE HAD MENTIONED THAT SHE HAD A CAR SHE MIGHT BE INTERESTED IN TRADING IN.  SHE HAD A BALANCE OWED ON  THAT VEHICLE WITH A BANK THAT SHE HAD FINANCED THE CAR WITH. AFTER DETERMINING THE VEHICLE WAS...

NOT WORTH WHAT SHE OWED TO THE BANK WE EXPLAINED TO HER WE WOULD NOT BE ABLE TO TAKE THIS VEHICLE ON TRADE. SHE DECIDED TO PROCEED WITH THE PURCHSE OF THE 2006 BMW WITH THE UNDERSTANDING THAT WE WOULD CONTACT THE BANK SHE HAD FINANCED HER OTHER VEHICLE WITH AND HAVE THEM PICK UP THE VEHICLE. AFTER A VERY DIFFICULT TIME TRYING TO GET THROUGH TO HER LENDER WE FINALLY GOT THROUGH TO LET THEM KNOW SHE WANTED THE OLD VEHICLE PICKED UP. I SPOKE TO [redacted] YESTERDAY 9/**/2106 AND I FEEL SHE KNOW UNDERSTANDS THAT HER OLD CAR WAS PICKED UP  BY HER BANK AND THEY WILL SELL AT AUCTION. IF THERE IS A DEFICIENCY THEY WILL BILL HER.