D & L Body Shop LLC

Good morning, I believe I’ve made an error in communicating with youRegarding complaint [redacted] against Capital Foundation, I replied that I was satisfied with the response received from the businessI now read: What is the next step? Revdex.com has verified that the complaint has been resolved satisfactorily and now considers this complaint closed There is no action for you to take at this timeWe will contact you when we next require your inputThis complaint should not be closedI responded to your email that I was satisfied that the company said that they will write the letter I needI did not mean to imply that the problem is resolvedAfter I received your email, I immediately emailed the company and told [redacted] I was happy to hear that [redacted] will be providing the letter but to recall that I also needed a copy of the warrantyI have had no response and have received neither the letter nor the guaranteeThis is the same lack of response I’ve had on this simple-to-cure issue and that I’ve struggled with for over a year and a halfIt took [redacted] from December, to April, to do a small amount of warranty workHe ignored my requests for five months and only agreed to have his crew come out after his crew chief asked him to please get this problem out of the wayI’ve been requesting the letter and the guarantee (that I should have been given years ago upon the completion of his first repair) since thenIf this complaint has been closed, please reopen itThank you, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am happy to hear that I will receive the letterHowever, I will also need to receive a copy of my warranty as that hasn't been provided to meI'll send *** a friendly reminder
Regards,
*** ***

*
***, I spoke to *** *** about this and he said that he will write the letter and send to *** ***. Thanks! *** *** Office Manager Capital Foundations, Inc*** *** *** *** *** *** *** *** Office *** Fax
*** ***

Good morning, I believe I’ve made an error in communicating with you. Regarding complaint [redacted] against Capital Foundation, I replied that I was satisfied with the response received from the business. I now read: What is the next step? Revdex.com has verified that the complaint has been resolved satisfactorily and now considers this complaint closed There is no action for you to take at this time. We will contact you when we next require your input. This complaint should not be closed. I responded to your email that I was satisfied that the company said that they will write the letter I need. I did not mean to imply that the problem is resolved. After I received your email, I immediately emailed the company and told [redacted] I was happy to hear that [redacted] will be providing the letter but to recall that I also needed a copy of the warranty. I have had no response and have received neither the letter nor the guarantee. This is the same lack of response I’ve had on this simple-to-cure issue and that I’ve struggled with for over a year and a half. It took [redacted] from December, 2014 to April, 2014 to do a small amount of warranty work. He ignored my requests for five months and only agreed to have his crew come out after his crew chief asked him to please get this problem out of the way. I’ve been requesting the letter and the guarantee (that I should have been given years ago upon the completion of his first repair) since then. If this complaint has been closed, please reopen it. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] sold me a foundation repair with a transferrable lifetime warranty saying it would be good for as long as I needed it and for as long as anybody who bought my house would need it. I wouldn't have hired him otherwise. Now he provides me a warranty expiring in a few years. When I hired [redacted], I already had a lifetime warranty from Centex Foundation Repair. [redacted] convinced me that Centex's methods of repair are not reliable (in his opinion...an opinion not shared by many as I have sense learned), so I chose to hire [redacted] to re-do the foundation repair at my expense rather than go with Centex. It would not have made any sense for me to go with any company who doesn't warrant their repairs for lifetime as it is a very common practice.  I regret ever having trusted [redacted] for anything.
Regards,
[redacted]