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D & L Crawlspace & Basement Waterproofing

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D & L Crawlspace & Basement Waterproofing Reviews (1)

Poor quality of work with damage to other areas while installing system.
Contracted D&L in May of 2013 to waterproof my basement and perform mold remediation process. At that time, I was told they would have a plumber available and I was not informed that there would be any walls torn down. The workers showed up on June 17th and the first thing they asked me was if I had someone to move my holding tank. I told them that I was informed they would provide a plumber to do that. They proceeded to move the tank themselves causing me to lose my water. They also broke a drainage pipe which they did not tell me about. I found it on my own after they left for the day. They also knocked a wall down causing my door to misalign and broke the trim and door facing in the process. I had to call a plumber but he could not come until the next morning. In the meantime, the workers came back and taped the drainage pipe. In trying to fix that they caused the pipe to leak at the higher connection which they never repaired. They also placed my holding tank back in wet cement which caused it to sink. They were never on time and sometimes left early.On the last day they were there, they supposedly cleaned up their mess by spraying the area with my garden hose which in turn caused my carpet on the other side of the door to get soaked. The floor was still dirty and I had standing water in several areas. Also they had taped up my cold air return and there was water dripping from my water pipes due to extreme condensation. The room was like a sauna until I got the cold air return untaped. As far as the mold remediation, I told them it still looked like mold was on some of the wood. I was told that was probably just the stain in the wood. The durawall was installed improperly (too much slack between the durawall and cinderblock)and one peice had a flaw in it but they still put it up.Also the drainage outlet from the sump pump is positioned where when it rains it has standing water on top of it. I sent several e-mails and spoke with office personnel. They sent out inspectors but they just tried to pacify me so I would shutup. Although one guy did put my wall back up and tried to fix the door. He also tried to smooth out the concrete and make things look better. I give him credit for that but he told me though that his boss didn't really want him to do that. His boss is the owner of the company and not once did he ever contact me knowing that I was displeased with everything. I paid $7,050.00 for this project and then I was out an additional $200.00 for a plumber and $65.00 for an electrician r/t the holding tank. Also $41.00 for insulation that I had to replace that they tore out.I feel that I should be compensated for the mold remediation and the durawall. I told the company how I feel and they choose to ignore me. I would never ever recommend them! The person that sold me the contract was [redacted] and the owner of the company is [redacted]. There is so much more I could say but I am tired of talking.

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Description: Basement & Foundation Contractors, Air Purification Cleaning Equipment Suppliers, Mold & Mildew Removal/Remediation, Duct Cleaning Companies, Construction and Remodeling Services, Water Proofers, General Contractors

Address: Henderson, Kentucky, United States, 42420


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