D & L Electrical Services & Solutions

We will not pursue the open invoice Please consider the issue closed and request that Mr [redacted] withdraw his complaint.Please advise

The call was to troubleshoot an inoperable thermostat Our first appointment with this customer was on 10/29/between 9:and 10:a.m I called to say that we would probably arrive by 10:a.mas a job had run over in the morning [redacted] said not to come as she had to leave for work by 11:a.m We apologized and agreed to reschedule The second visit was11/4/at 8:a.mduring which time our mechanic troubleshot the thermostat and determined the problem He explained it all and we made a plan of several options for repair One and one half hours were spent at the visit on 11/4/and more time on planning the options A service call is $for one hour We’ve spent more time than one hour on this We took a few days to get back to them with the pricing options They took a few days to return our call to schedule the final appointment The final appointment was made for 11/12/at 9:a.m When our mechanic called to remind the [redacted] s that we had to install a box to safe off the wires for one of the disconnected heaters because leaving the wires in the heater, as it was missing it’s end cap, would be unsafe Or we could install a new smaller section of heat We had not received confirmation of what they wanted as Mr [redacted] states in his complaint He neither “explicitly” nor “repeatedly” told us anything [redacted] didn’t seem to know what we were supposed to do and told us not to come Subsequently, Mr [redacted] called and rudely spoke with our mechanic exactly as he states, he “no longer wanted D&L to perform any work, and not to bother billing me” On no occasion was [redacted] kept waiting for hours Mr [redacted] learned from us how exactly to fix the problem He has an unsafe condition in his home and it will continue to overload the circuit and burn up the thermostat I believe that we did as much as any honest business can do to accommodate a customer I do not feel that whether or not I charge for a service call should bear in the Revdex.com decision in this matter This customer received a service call to troubleshoot their problem, as they requested I look forward to a favorable decision and not having a negative report on the Revdex.com website If there is anything still unclear, I would appreciate further contact from the Revdex.com Sincerely, President