D & L Garage Doors

Complaint: [redacted] I am rejecting this response because:I stand by by original summary stating that the advertising is & the tech had no identification to assure this was a ligitimate local business with a D&L Address, phone number & identificationNo local address was given I will contact our local Revdex.com and The City of Apple Valley with my complaint summary [redacted]

To Whom It May Concern, This customer was in fact a customer of our business on //in which he was charged $by asubcontractorI have talked to him twice since the date of service explaining to him that our company isa large company whose services are available in multiple citiesThe technician and vehicle in questionwas a subcontractor that we sent the job to due to availabilityWe wanted to ensure we are helping andproviding the best services to customers and assisting them in any way we can hours a day days aweek, which is why we sent a subcontractor, in order to provide the service this customer neededThecustomer has told me he had no problem with the cost, which is a reasonable cost for this service I have also explained to this customer that on the website in reference, the page is marked that servicesmay be provided by subcontractorsSee disclaimer at the bottom of our page.http://dl [redacted] doorrepair.com/lp/ [redacted] - [redacted] -door-repair/ Thank you,D&L [redacted] Doors

To Whom It May Concern,
This customer was in fact a customer of our business on 7 /7 /2016 in which he was charged $120 by asubcontractor. I have talked to him twice since the date of service explaining to him that our company isa large company whose services are available in multiple cities. The...

technician and vehicle in questionwas a subcontractor that we sent the job to due to availability. We wanted to ensure we are helping andproviding the best services to customers and assisting them in any way we can 24 hours a day 7 days aweek, which is why we sent a subcontractor, in order to provide the service this customer needed. Thecustomer has told me he had no problem with the cost, which is a reasonable cost for this service.
I have also explained to this customer that on the website in reference, the page is marked that servicesmay be provided by subcontractors. See disclaimer at the bottom of our page.http://dl[redacted]doorrepair.com/lp/[redacted]-door-repair/.
Thank you,D&L [redacted] Doors

Complaint: [redacted]I am rejecting this response because:I stand by by original summary stating that the advertising is false & the tech had no identification to assure this was a ligitimate local business with a D&L Address, phone number & identification. No local address was given.
I will contact our local Revdex.com and The City of Apple Valley with my complaint summary.
[redacted]