D. L. Home Building, LLC

I am rejecting this response because just about everything in the business response was inaccurate. I have been told months ago that the "check is in the mail". If they have sent it and I receive it this week then I will consider this matter resolved however the tactics used are unacceptable.

This patient was seen at our clinic. As a new patient having Covered California, we have no way of verifying how long they have had their policy and if it is up to date, therefore, it is our corporate policy that we have a set amount for them to pay upfront. The billing office has no documentation...

that she called several times. After the insurance paid, she did have a credit on her account. The refund request for $15.00 was sent to our corporate office, a check was issued and sent on April 18, 2016. This complaint was received in our office on 4/20/2016. This complaint was resolved before receiving your documentation.