D-L-O, Inc. Reviews (1)
I brought my 2006 [redacted] to the Watertown Honda dealership for service in June of 2013 for an oil change. While I was at the dealership they told me that there was a factory recall on something in the drivers side window that was recommended to be fixed. So they made the repairs. The same day once I left the dealer I noticed that the window now wasn't working properly at all. The window has an auto up and down button that lowered and raised the window automatically . I called the dealer and expressed my concerns that the window was not right. The receptionist that answered the phone told me to bring it down and they would take a look at it. I don't live as close as I used to so I didn't make it down there for a few months. I brought my car back to them for service in November and the wether was raining out and the window of course was working when they looked at it that day which conveniently isn't noted in the report for my service that day. The issue now has gotten so bad that I physically have to push the window up with my hand to get the window closed. I went down to the dealership on 1/23/14 and spoke with Dave and also the Asst manager Jeff Tymosko and he was not the least bit understanding to any of the history of my concern in regards to the window and that the window has never been right ever since they made the changes to my window due to the recall. I had no issues with the window at all until they worked on my car. All's I'm asking is for them to properly fix my window so it functions properly since they were the last ones to work on my window. I don't feel that I should have to pay anything for them to fix this issue because it has never been right since the first made the change due to a factory recall. Not for me asking to look at my window. The length of time that surpassed during appointments still doesn't relinquish them from the responsibility of correcting their work in my window.