Initial Business Response /* (1000, 7, 2014/11/11) */
We have changed our business address and we have been contacting all of our accounts and our customersThe post office is supposed to be forwarding the mail; we cannot control what they doTo the best of our knowledge I only received one email
and one phone call asking for us to change our address which we haveThey did not ask us to contact us directly
Initial Consumer Rebuttal /* (3000, 9, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your websitehttp://www.topsideinc.net still lists *** as your addressGoogle Mapshttps://www.google.com/maps/search/topside+inc+minnesota/@44.8918413,-93.306...⇄ still lists *** as your addressYou removed the bad email address from your website, but didn't change the addressPlease fix that and Google and then we will be satisfied
Final Business Response /* (4000, 11, 2014/11/17) */
We have now corrected all the places on our website with the updated addressWe continue to contact all the business, vendors, etcwith whom we correspondIt is the first time we have had to change our address in years of doing business so it is taking longer to change all the records
Initial Business Response /* (1000, 19, 2015/07/07) */
We installed a flat roof on the front porch of this houseWe were contacted about a leak and our investigation found that the downspout was filled with debris and ice, causing a large ice baon the roofWe cleared the ice from the roof
and downspout and notified the homeowner that they needed to keep the downspout clear of ice throughout the winter and we would come back in the Spring to see if there was any repairs needed to the flat roof due to the ice build-upWe were not once notified of any further leaking until the day before this Revdex.com complaint was filedWe, once again, went out to the house to find the downspout filled with ice againWe cleared the ice and told the homeowner they needed to keep the downspout cleared from ice and recommended a heat wire in that areaWe followed up several weeks later with them to see if they wanted us to install the heat wire or had any further leaks and was told the leaking was fixed and they were still thinking about the wireThis was not a roof leakWe cleared the ice for the homeowner twice, at no charge, and felt we provided great customer service in a timely manner after both phone calls
Initial Business Response /* (1000, 7, 2014/11/11) */
We have changed our business address and we have been contacting all of our accounts and our customersThe post office is supposed to be forwarding the mail; we cannot control what they doTo the best of our knowledge I only received one email
and one phone call asking for us to change our address which we haveThey did not ask us to contact us directly
Initial Consumer Rebuttal /* (3000, 9, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your websitehttp://www.topsideinc.net still lists *** as your addressGoogle Mapshttps://www.google.com/maps/search/topside+inc+minnesota/@44.8918413,-93.306...⇄ still lists *** as your addressYou removed the bad email address from your website, but didn't change the addressPlease fix that and Google and then we will be satisfied
Final Business Response /* (4000, 11, 2014/11/17) */
We have now corrected all the places on our website with the updated addressWe continue to contact all the business, vendors, etcwith whom we correspondIt is the first time we have had to change our address in years of doing business so it is taking longer to change all the records
Initial Business Response /* (1000, 19, 2015/07/07) */
We installed a flat roof on the front porch of this houseWe were contacted about a leak and our investigation found that the downspout was filled with debris and ice, causing a large ice baon the roofWe cleared the ice from the roof
and downspout and notified the homeowner that they needed to keep the downspout clear of ice throughout the winter and we would come back in the Spring to see if there was any repairs needed to the flat roof due to the ice build-upWe were not once notified of any further leaking until the day before this Revdex.com complaint was filedWe, once again, went out to the house to find the downspout filled with ice againWe cleared the ice and told the homeowner they needed to keep the downspout cleared from ice and recommended a heat wire in that areaWe followed up several weeks later with them to see if they wanted us to install the heat wire or had any further leaks and was told the leaking was fixed and they were still thinking about the wireThis was not a roof leakWe cleared the ice for the homeowner twice, at no charge, and felt we provided great customer service in a timely manner after both phone calls