Verbal responseD & M Auto Works states the consumer’s vehicle was a and it was difficult to get parts for the vehicle as they were not yet availableThe consumer’s vehicle was being repaired during the Thanksgiving, Christmas and New Year’s holidays, in which the business was closed for a week at a time for a week periodThe consumer’s insurance created delays as wellD & M Auto Works states the consumer was given a discount out of goodwill because of the delayD & M Auto Works states the consumer has received the vehicle and they believe the complaint has been resolved.D & M Auto Works owner, Donna S [redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]As the consumer I am not aware of any discounts out of goodwill. Also they were not closed an entire 3 weeks as stated. I have proof of communication during those periods. As well they are trying to get more money out of my insurance which is causing me not to get a full refund out of my rental reimbursement for the entire 149 days that I was without my vehicle. I do not believe they worked on my vehicle the entire time it was in the shop, it was mostly stored rather than worked on. Therefore I reject their response.
Verbal responseD & M Auto Works states the consumer’s vehicle was a 2015 and it was difficult to get parts for the vehicle as they were not yet available. The consumer’s vehicle was being repaired during the Thanksgiving, Christmas and New Year’s holidays, in which the business was closed for a...
week at a time for a 3 week period. The consumer’s insurance created delays as well. D & M Auto Works states the consumer was given a discount out of goodwill because of the delay. D & M Auto Works states the consumer has received the vehicle and they believe the complaint has been resolved.D & M Auto Works owner, Donna S[redacted]
Verbal responseD & M Auto Works states the consumer’s vehicle was a and it was difficult to get parts for the vehicle as they were not yet availableThe consumer’s vehicle was being repaired during the Thanksgiving, Christmas and New Year’s holidays, in which the business was closed for a week at a time for a week periodThe consumer’s insurance created delays as wellD & M Auto Works states the consumer was given a discount out of goodwill because of the delayD & M Auto Works states the consumer has received the vehicle and they believe the complaint has been resolved.D & M Auto Works owner, Donna S [redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]As the consumer I am not aware of any discounts out of goodwill. Also they were not closed an entire 3 weeks as stated. I have proof of communication during those periods. As well they are trying to get more money out of my insurance which is causing me not to get a full refund out of my rental reimbursement for the entire 149 days that I was without my vehicle. I do not believe they worked on my vehicle the entire time it was in the shop, it was mostly stored rather than worked on. Therefore I reject their response.
Verbal responseD & M Auto Works states the consumer’s vehicle was a 2015 and it was difficult to get parts for the vehicle as they were not yet available. The consumer’s vehicle was being repaired during the Thanksgiving, Christmas and New Year’s holidays, in which the business was closed for a...
week at a time for a 3 week period. The consumer’s insurance created delays as well. D & M Auto Works states the consumer was given a discount out of goodwill because of the delay. D & M Auto Works states the consumer has received the vehicle and they believe the complaint has been resolved.D & M Auto Works owner, Donna S[redacted]