D M Dental PLLC

Patient presents to the office with broken in half metal lower partial dentureMetal denture was fabricated using CobaChrome Alloy by Nobillium designed for cast partial denturePatient states denture broke while cleaningIn our opinion denture could not brake during the cleaning unless a great amount of force was applied.The patient and her daughter were explained that metal partial denture was unrepairable and patient would need a new oneAccording to Medicaid and Dentaquest guidelines,"all prosthetic appliances, including denture duplication,rebasing and relining procedures,include six (6) months of post-delivery care." The denture was delivered on 082013, which is approximately months ago,thus making us not liable

The denture, which patient broke, was manufactured according to all standarts from CobaChrome dental casting alloy and could not be broken easilyOnce broken the denture was not repairable anymorePatient needs a new denture.Denture delivery includes months of post-delivery carePlease see enclosure

Patient presents to the office with broken in half metal lower partial denture. Metal denture was fabricated using CobaChrome Alloy by Nobillium designed for cast partial denture. Patient states denture...

broke while cleaning. In our opinion denture could not brake during the cleaning unless a great amount of force was applied.The patient and her daughter were explained that metal partial denture was unrepairable and patient would need a new one. According to Medicaid and Dentaquest guidelines,"all prosthetic appliances, including denture duplication,rebasing and relining procedures,include six (6) months of post-delivery care." The denture was delivered on 08/**/2013, which is approximately 11 months ago,thus making us not liable.

The denture, which patient broke, was manufactured according to all standarts from CobaChrome dental casting alloy and could not be broken easily. Once broken the denture was not repairable anymore. Patient needs a new denture.Denture delivery includes 6 months of post-delivery care. Please see enclosure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The dental office is under investigation and a grievance appeal is in process because the dental office refuses to comply with the insurance guide lines. The information stated in the letter is false. If further information is needed I have proof to provide re: the guide lines of the dental insurance along with the grievance complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 That PDF of what the office includes is according to there office policy, not according to the Ada policy. As per the second opinion I received by a lab technician; the partial was made poorly. Impressions were retaken to see the mistake. Where the impression was poured and fabricated the placement of the partial did not seat properly. So it's on the behalf of their lab technician and the dental it was there poor decision of approval on a partial they delivered and knew it was made improperly. As I went numerous of times for adjustments for where my second opinion explained why I needed, because it wasn't seating. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have a set of partial that are less than a year old. Recently my partial broke in half while cleaning them. I went to the dental office the next day and said I would have to come out of pocket for a repair. I consulted with my daughter who is in the dental field and mentioned to contact the insurance for the coverage warranty. I consult and was told there is a repair coverage every 12 months. I returned to the office and the refuse me service and repair. I filed a grievance complaint, as I was told to by the insurance incase I was denied service; but until then I am left with no teeth to eat properly with. I want my insurance reimbursed so I can repair or replace what the dental office is responsible for doing.Please can someone contact me Thank you[redacted]Desired Settlement: I will like a refund back to my insurance to repair or replace my partial dentures.

Business

Response:

Patient presents to the office with broken in half metal lower partial denture. Metal denture was fabricated using CobaChrome Alloy by Nobillium designed for cast partial denture. Patient states denture broke while cleaning. In our opinion denture could not brake during the cleaning unless a great amount of force was applied.The patient and her daughter were explained that metal partial denture was unrepairable and patient would need a new one. According to Medicaid and Dentaquest guidelines,"all prosthetic appliances, including denture duplication,rebasing and relining procedures,include six (6) months of post-delivery care." The denture was delivered on 08/**/2013, which is approximately 11 months ago,thus making us not liable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The dental office is under investigation and a grievance appeal is in process because the dental office refuses to comply with the insurance guide lines. The information stated in the letter is false. If further information is needed I have proof to provide re: the guide lines of the dental insurance along with the grievance complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The denture, which patient broke, was manufactured according to all standarts from CobaChrome dental casting alloy and could not be broken easily. Once broken the denture was not repairable anymore. Patient needs a new denture.Denture delivery includes 6 months of post-delivery care. Please see enclosure.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That PDF of what the office includes is according to there office policy, not according to the Ada policy. As per the second opinion I received by a lab technician; the partial was made poorly. Impressions were retaken to see the mistake. Where the impression was poured and fabricated the placement of the partial did not seat properly. So it's on the behalf of their lab technician and the dental it was there poor decision of approval on a partial they delivered and knew it was made improperly. As I went numerous of times for adjustments for where my second opinion explained why I needed, because it wasn't seating.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,