The customer dropped off a gold stretchy fabric dress for dry cleaning on January 31, The manufacturer's care label, which is affixed to the garment, has a symbol to "dry clean" and a symbol "not to wash." We followed the care label and dry cleaned the dress In dry cleaning the garment is fully immersed in dry cleaning solvent in a bin The bin tumbles during cleaning, extraction, and drying The garment is then removed from the bin, pressed, and returned to the store for the customer to pick upOn February 4, 2016, at pick up the customer immediately noticed there had been a change in the color of the dress from a gold to a light pinkThe cleaning charge of $was voided due to the issue with the color, as we understand it was upsetting for the customer to see a problem after dry cleaningThe dress was sent back to the Plant/OfficeI returned the dress on February 8, with a letter explaining the Federal Trade Commission law that a manufacturer is responsible to affix a care label recommending a safe care method for the consumer and the cleaners If the recommended cleaning method is followed and the garment isn't wearable, or didn't withstand the cleaning, it is the responsibility of the manufacturer, not the dry cleaners At drop off the dress was noted as gold, but after dry cleaning the dress and the threads used to assemble the dress are both a light pink color It appears that a gold dye was applied to the pink fabric and the gold dye was soluble in dry cleaning solvent Customer was advised to return the dress to the place of purchase for satisfaction International [redacted] brochures were also enclosed explaining a manufacturer's responsibility and a consumer's rights regarding care labeling(2/8/letter attached.)Customer's mother called to contest the letter, saying they called the place of purchase and was told the retailer hadn't had a problem with the $dress It was decided we'd send the dress to ADCO Laboratory, an independent laboratory, asking them to determine the cause of the color changeThe report states: dry cleaning was recommend; at this time there isn't an indication that the dress was gold; there is evidence of perspiration because of the sodium chlorides on the underarm areas; there are darker staining substances that are oxidizing, but no evidence of mildew The laboratory's determination is that there is no evidence of mishandling in the care process and if the garment did in fact change from gold to pink the dress should be returned to the place of purchase for compensation (3/14/analysis report attached.)Young Laundry & Dry Cleaning
The customer dropped off a gold stretchy fabric dress for dry cleaning on January 31, The manufacturer's care label, which is affixed to the garment, has a symbol to "dry clean" and a symbol "not to wash." We followed the care label and dry cleaned the dress In dry cleaning the garment is fully immersed in dry cleaning solvent in a bin The bin tumbles during cleaning, extraction, and drying The garment is then removed from the bin, pressed, and returned to the store for the customer to pick upOn February 4, 2016, at pick up the customer immediately noticed there had been a change in the color of the dress from a gold to a light pinkThe cleaning charge of $was voided due to the issue with the color, as we understand it was upsetting for the customer to see a problem after dry cleaningThe dress was sent back to the Plant/OfficeI returned the dress on February 8, with a letter explaining the Federal Trade Commission law that a manufacturer is responsible to affix a care label recommending a safe care method for the consumer and the cleaners If the recommended cleaning method is followed and the garment isn't wearable, or didn't withstand the cleaning, it is the responsibility of the manufacturer, not the dry cleaners At drop off the dress was noted as gold, but after dry cleaning the dress and the threads used to assemble the dress are both a light pink color It appears that a gold dye was applied to the pink fabric and the gold dye was soluble in dry cleaning solvent Customer was advised to return the dress to the place of purchase for satisfaction International [redacted] brochures were also enclosed explaining a manufacturer's responsibility and a consumer's rights regarding care labeling(2/8/letter attached.)Customer's mother called to contest the letter, saying they called the place of purchase and was told the retailer hadn't had a problem with the $dress It was decided we'd send the dress to ADCO Laboratory, an independent laboratory, asking them to determine the cause of the color changeThe report states: dry cleaning was recommend; at this time there isn't an indication that the dress was gold; there is evidence of perspiration because of the sodium chlorides on the underarm areas; there are darker staining substances that are oxidizing, but no evidence of mildew The laboratory's determination is that there is no evidence of mishandling in the care process and if the garment did in fact change from gold to pink the dress should be returned to the place of purchase for compensation (3/14/analysis report attached.)Young Laundry & Dry Cleaning