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Reviews D & M Management

D & M Management Reviews (16)

Our recommendation for situations like this is to work with a Real estate agent and inform them of your lease dates The timing of the closing of a home can be adjusted coincide with the end of the lease

The charges for Ms [redacted] account have been reviewed and a refund check issued

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is as good as it is going to getIt's not satisfactory but they are clearly unwilling to work with usI will be telling everyone I know to never rent through D&M and we will make sure we are out at the end of April of next year no matter if we have closed on a house or notThey are the worst kind of property managers and are slum lords at best. Sincerely, *** ***

It is company policy not to sign short term leases that will leave the property vacant after September, due to the difficulty in getting the property re-rentedThe tenants have signed a new lease and are staying in the property

Complaint: ***I am rejecting this response because:
This leaves
us in the same position next yearIt was never stated to me that it is company policy to not do short term leases, just that they liked to be able to rent out during the summer (before September)The owner has not been willing to communicate with D&M about this matterI would like either a yes or a no from the owner about the possibility of doing a month lease at the end of our current leaseThat would have us out July 1st which is still prime rental season and before September. Sincerely,*** ***

The bill of $698.60 was sent to the past tenants, [redacted] & [redacted], in error. Out of the $698.60 invoice [redacted] & [redacted] were already charged their responsible part and the remainder of the bill is to be billed to the owner. $69.36 was charged out of their security deposit and...

they do not owe any other amount on their account. A call was placed and a message was left with [redacted] explain this.  
[redacted]; Office Manager
D & M Management, LLC
[redacted]
[redacted]
Property Management / Rentals [redacted]
This message may contain confidential
and/or proprietary information, and is intended for the person/entity to whom
it was originally addressed.  Any use by others is strictly prohibited.

The charges for Ms. [redacted] account have been reviewed and a refund check issued.

The security deposit refund has been processed and mailed.  There are 2 charges that stand on the account.  The carpets required additional cleaning due to odors that came out after the carpets had dried from the initial cleaning. Blind cleaning by a profession cleaning company is required...

by the lease. The buyer incentive for purchasing a property has been mailed.

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

Our recommendation for situations like this is to work with a Real estate agent and inform them of your lease dates.  The timing of the closing of a home  can be adjusted coincide with the end of the lease.

Review: This company does not treat fairly regarding damage deposit refund and related charges after vacating premises. It seems as if the company is trying to extract as much money as possible from tenant, even when tenant leaves property in good condition.1)1.Window screens for the amount of $154.00. The living room on the south side of the house was already shredded. The second dining room screen was cracked and kept falling off, so it was set in the garage next to the water heater and furnace. The other dining room screen was already shredded.2) In the description of charges for house cleaning, which came to $300.00, are included items such as check window tracks, as well as stating that kitchen counters and appliance exteriors needed to be cleaned. I cleaned the outside of all appliances, as well as the countertops, thoroughly, and do not think I should be charged for checking. 3) 3.The flower beds were a mess when I moved in, particularly those in the NW corner of the backyard and north end of the south sideyard.. This has been a major disagreement between us since I first moved in. I even took some pictures, which you should have on file. I did extensive pruning to the Japanese maple and rosebush right after move in, as well as spent at least 8 hours trying to control all of the wild lupine in the front beds, which were infested with aphids. 4) I also take exception that I am being charged an excessive amount for carpet cleaning with extreme amount of animal hair enzyme treatment, ozone treatment, as well as carpet replacement charges. I am being expected to take it on good faith that pet odors were still present after the ozone and enzyme treatments and that the carpet still needed to be replaced at a total expense of $2035.50. Our dog wet on the carpet two times and was then taken to the animal shelter to prevent more accidents from happening. After this, we only had one short-haired cat that shed very little, and the house was well-vacuumed before inspection.Desired Settlement: 1) I claim responsibility for the NE bedroom screen and master bedroom screen and would like the $154.00 charge reduced accordingly.2) I request that the $300.00 be equally shared by both parties.3) I request that the $171.00 be equally shared by both parties.4) I request that all carpet replacement charges be removed and that I pay the $685.50 for carpet cleanings and ozone treatment.

Business

Response:

D&M Management will reduce the charges for Screens, Landscaping, and partial carpet replacement.

D&M Management will reduce the charges by $800.76 leaving a balance due of $0.00.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9620807, and find that this resolution is satisfactory to me.

Regards,

Review: I rented a house at [redacted] through D & MManagement from April of 2013 through March of 2014. In anticipation of moving out of the rental, I contacted D & M by phone to clarify one item called for in the contract. It states that we were to have the windows washed on the inside and outside, and the blinds commercially cleaned. Since it was cold outside, I called to ask what to do about that. The lady I talked with told me to clean the inside of the windows and that would suffice. In the conversation, I also asked about the blinds, which were to be commercially cleaned. She stated that if we wiped them down, that would be sufficient.

We did all of that and left the house spotless. On February 24 we did a walk through of the house with [redacted] and he said everything was in order. On March 25 I received my security deposit back, but it included a deduction of $97.20 for commercially cleaning some of the blinds. I wrote to [redacted] to ask why the charge, and he sent a very short reply stating that the contract called for the blinds to be cleaned. I then wrote back to him and asked why he hadn't brought that up when we did the walk through, and why were weren't given the opportunity to take care of the situation. To date, I have sent that question to him three times, and have recieved no response.

I don't believe we should have to pay for the cleaning when we were cleared with the walk through, not informed that any additional cleaning was needed and given no opportunity to rectify the situation. It really means that the walkthrough was pointless to say the least.Desired Settlement: I would like an explanation of why we were not notified of the deficiency at the time of the walk through, and would appreciate having my money back.

Business

Response:

please see the attached response to [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted]:

I don’t disagree with what the lease called for. I agree that it says that that blinds are to be cleaned professionally. My disagreement revolves around two points:

1. The lady at D&M that I talked to about the blinds told me that if I wipe them down, that would be sufficient. I didn’t write her name down, and have no desire to get her in trouble with management, but that is what she told me and what we did.

2. [redacted], the owner of the company, did the walkthrough with us and said that everything was okay. If there was a problem with the blinds, that would be the appropriate time to let us know. We hadn’t given the keys back yet, and would have been able to address the blinds problem before giving possession back to D&M. What business would do a walkthrough, and say everything is okay, and then later say it wasn’t and send a bill? I would like to know the purpose of the walkthrough. If the walkthrough is meaningless, I could have dropped the keys off at their office.

The above two points are my concerns. I have never filed a complaint with the Revdex.com in all my 67 years. But these actions by D&M seem completely unethical and un-business like to me. All they needed to do was tell me that there was a problem with the blinds and I would have addressed it, but they did not.

It is interesting to me that the man who cleaned the carpets for us, who cleans for D&M on a regular basis, mentioned twice to us that we were going far beyond the call of duty with the way we were cleaning the house. He said he doesn’t see any that clean! And truly the house was immaculate, move in ready!

That is my response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is probably pointless to try and proceed further with this. I have never challenged what the contract says. D&M Management continues to hide behind the contract, and not answer my question. My question has been and still is, what was the purpose of the walk through that we did with the owner of the business, [redacted]? He knows that he told us everything was okay. And if it wasn't, it was certainly his responsibility to point out any deficiencies to us at that time. If [redacted] can explain why he did the walk through without pointing out any problems, perhaps that will resolve things. I have never filed a complaint in my 67 years, and not looking for trouble, but just want honest and helpful communication.

Based on my experience with D & M, I couldn't recommend them to others.

Regards,

Review: We did everything right when vacating property. Gave 30 notice, even use company recommended cleaning services. 6 months later we received a bill in the mail for repairs/services done to property. It feels as if D & M is trying to get the most money out of former tenants. According the D & M Management's website, all deposits will be returned within 30 days once all necessarily repairs are done and those moneys for repair will be deducted from the deposit. Most of the "repairs" are normal wear and tear. According to Idaho State Office of the Attorney General, D & M is in violation, and D & M is also contradicting what they say on their own website.Desired Settlement: They need to pay the bill them selves. It was their responsibility to do all repairs and deduct that money from my deposit. For D & M to send me a bill 6 MONTHS LATER is total B.S. and borderline illegal.

Business

Response:

The bill of $698.60 was sent to the past tenants, [redacted] & [redacted], in error. Out of the $698.60 invoice [redacted] & [redacted] were already charged their responsible part and the remainder of the bill is to be billed to the owner. $69.36 was charged out of their security deposit and they do not owe any other amount on their account. A call was placed and a message was left with [redacted] explain this.

[redacted]; Office Manager

D & M Management, LLC

Property Management / Rentals [redacted]

This message may contain confidential

and/or proprietary information, and is intended for the person/entity to whom

it was originally addressed. Any use by others is strictly prohibited.

Review: I rented a house from D&M management for 4 years. Upon moving out I did my walk through on 6/30/15 and was told by their agent that I would receive "100% of the damage deposit back". I then received via certified mail on 8/1/15 an accounting of the charges against the damage deposit and that the projected refund is being held until final bills come in. I am being charged for painting a room when they should be repainting anyways as I lived their for 4 years, they are charging for cleaning and repair of blinds, and a second carpet cleaning of the entire house and I supplied them with a receipt showing that it was already done. Their agent never said that any of these things needed to be done when we did our walk through. I also do not understand what bills are outstanding. I paid a 50.00 utility deposit upon moving in and the water, sewer, garbage and City of Post Falls billing was paid with the rent on the first of the month. I have already paid the final electric and gas bills for that property. Legally they had 21-30 days to supply me with an accounting of the charges against the deposit and a check for the remainder. I received the accounting of the charges on 8/1/15 and have not received the balance that they feel they owe me. Furthermore, they advertise an incentive of 1000.00 bonus if you buy a property through their company (SKE Realty) which I also did, and of course I have not received that either. I was a good tenant for the 4 years that I was there, and I do not feel that I need to be treated like this. My family came over and helped clean this house for 5 days, it was left cleaner than when I moved in.Desired Settlement: I would like the 825.00 deposit as well as the 50.00 utility deposit, the 25.00 in key deposits that were paid and the 1000.00 incentive that I was told about and sent a brochure on.

Business

Response:

The security deposit refund has been processed and mailed. There are 2 charges that stand on the account. The carpets required additional cleaning due to odors that came out after the carpets had dried from the initial cleaning. Blind cleaning by a profession cleaning company is required by the lease. The buyer incentive for purchasing a property has been mailed.

Review: I rented from D and M for 4 to 5 years. Each year they tried raising my rent $25, talking with their employees this is a standard practice of theirs. They would leave me letters each year asking me to buy a house from them/SKE which they own both offering me $1000 in closing costs.

I decided to buy a house from someone else. Its a huge conflict of interest to offer tenets a bribe to buy a house when you are working for someone whom owns the house. The rentals I just bought will not be managed by D and M ever. I wonder how much the property owners would like in commissions from taking their tenets, personally I would terminate my agreement with D and M if I owned the property?

When I moved out I provided proper notice and did everything on the rental check list. The only thing I did not do was clean the carpets. D and M has a repeated pattern of charging for things they should not. You can see this via Google reviews and complaints on the Revdex.com website. They are charging me for cleaning blinds that were clean and replacing drip pans. They are withholding $119.21 of my deposit.

I have tried calling and emailing them more times than I have fingers and toes. They are not getting back to me or responding in a timely manner. I moved out of the unit in March it is now almost May. They told me at first they have 30 days then told me they have 30 to 60 days to return my deposit. When I finally got my deposit it was short money.

I have asked for pictures and receipts of things they claim were done however, I have not received them. They said they charge $57 an hour for labor however they are putting it as Rubber Duck Maintenance obviously they own that, I am assuming they own the carpet cleaning, and the blind cleaning as well. How are you charging a rate that has never been disclosed? Your agreement is not worded correctly and is very ambiguous when it comes to the cleaning of the blinds.Desired Settlement: -Refund $119.21.

-Changing your practices and inform your current property owners of your tactics.

-If you replaced all four drip pans because they didn't fit show me pictures of each one.

-If you can provide the item above return my drip pans so I may return them for a refund.

-Change your agreement to use proper terms.

- Treat people better quit ducking them when they call.

Business

Response:

Rent rates are determined by current market conditions. At the end of each lease term the current market conditions are assessed and the amount of rent is determined. At that time the tenant is offered a renewal at that rent rate.The items that the Tenant was charged for are blind cleaning and replacement of drip pans. The blind cleaning is required by the lease: B.

Curtains/Blinds must be in working order with no signs of breakage. Provided window treatments must be cleaned by

an approved professional cleaning company. We did not receive a receipt for this the cleaning of the blinds and had Ultra clean blinds perform the cleaning. The Tenant did replace the drip pans but used the wrong size. We replaced with the proper size. We are willing to return the improper drip pans if the tenant desires.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am rejecting the response because they have failed to provide requested items and they have not addressed everything from my first letter. Your response does not even begin to scratch the surface of the issues. When calling in to get a copy of my lease to see what my obligations were upon vacate I was told to visit the website showing what items had to be done for the security deposit. See link below for your website, on this page it says nothing about using an approved vendor to clean the blinds it only states you pick the contractor for the carpets. Also you never provide a list of approved vendors you require people to use. I am sure you own these companies or they are your family. The reason you do this is to put the money back in your pocket, I get needing to make money however, not the way you go about it. How can you say one thing on a lease, another on your website then have your staff point people to the wrong place to get the facts.

This company does not treat fairly regarding damage deposit refund and related charges after vacating premises. It seems as if the company is trying to extract as much money as possible from tenant, even when tenant leaves property in good condition.1)1.Window screens for the amount of $154.00. The living room on the south side of the house was already shredded. The second dining room screen was cracked and kept falling off, so it was set in the garage next to the water heater and furnace. The other dining room screen was already shredded.2) In the description of charges for house cleaning, which came to $300.00, are included items such as check window tracks, as well as stating that kitchen counters and appliance exteriors needed to be cleaned. I cleaned the outside of all appliances, as well as the countertops, thoroughly, and do not think I should be charged for checking. 3) 3.The flower beds were a mess when I moved in, particularly those in the NW corner of the backyard and north end of the south sideyard.. This has been a major disagreement between us since I first moved in. I even took some pictures, which you should have on file. I did extensive pruning to the Japanese maple and rosebush right after move in, as well as spent at least 8 hours trying to control all of the wild lupine in the front beds, which were infested with aphids. 4) I also take exception that I am being charged an excessive amount for carpet cleaning with extreme amount of animal hair enzyme treatment, ozone treatment, as well as carpet replacement charges. I am being expected to take it on good faith that pet odors were still present after the ozone and enzyme treatments and that the carpet still needed to be replaced at a total expense of $2035.50. Our dog wet on the carpet two times and was then taken to the animal shelter to prevent more accidents from happening. After this, we only had one short-haired cat that shed very little, and the house was well-vacuumed before inspection.

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Description: Property Management

Address: 1208 N Idaho St, Post Falls, Idaho, United States, 83854-8615

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