***Tell us why here...Complaint # ID [redacted] At the time of placing her order [redacted] accepted the Advantage Program, offering a 10% off on this order also a rebate check from the Advantage membership program within days of that purchase for the shipping and handling fee,The program was accepted We have emailed all this information to [redacted] , Advantage Program , attn: Rafael M [redacted] ( [redacted] @claruscommerce.com ) We will have this company delete [redacted] from their program and she will receive her money back $from [redacted] .Thank youGretta R***Harriet Carter Gifts
From:Gretta R***< [redacted] >Date: Fri, Jul 17, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] " < [redacted] >Dear [redacted] ID # [redacted] The attachment will show the proof of credit given back to [redacted] , [redacted] ***.,Key Biscayne, Fl.33149Regards, [redacted] ***Customer ServiceHarriet Carter Gifts
[redacted] The Revdex.comReference #, [redacted] This order for the [redacted] Shams , was cancelled on 05-12-per the customerThis item is out of stock until ( early to mid June,) this has become a vendor problems with IndiaThis customer has not been chargedOur catalogs are printed a year in advance., not allowing any changes to be madeWe apologize for this inconvenience.Regards,Gretta R***Harriet Carter Gifts Inc.P.O***Montgomeryville, PA
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, May 12, at 4:PMSubject: Fwd: ID [redacted] /***To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: Gretta R [redacted] Date: Tue, May 12, at 2:PMSubject: RE: ID [redacted] /***To: "[email protected]" [redacted] This order was cancelled by the Customer We were having a problem with our overseas vendor in India, this problem should be resolved by the end of June We have apologized many times to [redacted] , his account was not charged for this itemThank youG R***Customer ServiceHarriet Carter Gifts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** ***The Revdex.comREF: ID # ***, *** * ***We have received your request regarding *** ***'s desire to have his name removed from our mailing file.We have added *** *** to our master file suppression so that, should his name come to Harriet
Carter through another sourcein the future we will drop him from all future mailings as long as he remains at his current address. Please note that this process does take time and it is possible that he may receive or additional catalogs from us because of crossover from the time of request and the time shen lists are pulled to be processed for mailing. Please allow to weeks for this process to complete.I apologize for any inconvenience this may have caused and I hope this clears up this matter to everyone's satisfaction.Sincerely,Gretta R***Harriet Carter Gifts
*** *** ***THE Revdex.comREF: # ***The only time our site auto fills a customer's name and address is if they have a saved account for our siteand they log into theirtheir account prior to checking outWe cannot find a saved account for *** *** so the site would not
auto fill her name and address.We respectfully believe that the auto fill process *** *** experienced was part of her own computer system. Regards, Gretta R***Harriet Carter GiftsCustomer Service
Revdex.com*** *** *** ** * ***This complaint has been taken care of. A full credit was issued to *** *** *** $as of 09-18-17.Thank youHarriet Carter GiftsGretta R***
*** ***The Revdex.comID # ***A credit was posted on 04-01-in the amount of $34.95,we feel the customer will see this credit within the next few days once her bank has receipt of the posting.. RegardsGretta R***Harriet Carter / Fresh
FindsMontgomeryville, Pa
From:Gretta R[redacted]<[redacted]>Date: Fri, Jul 17, 2015 at 3:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]" <[redacted]>Dear [redacted]ID # [redacted]The attachment will...
show the proof of credit given back to [redacted] [redacted],[redacted].,Key Biscayne, Fl.33149Regards,[redacted]Customer ServiceHarriet Carter Gifts
[redacted]The Revdex.comReference #, [redacted]This order for the [redacted] Shams , was cancelled on 05-12-15 per the customer. This item is out of stock until ( early to mid June,) this has become a vendor problems with India. This customer has not been charged.. Our catalogs are printed a year in advance., not allowing any changes to be made. We apologize for this inconvenience.Regards,Gretta R[redacted]Harriet Carter Gifts Inc.P.O. [redacted]Montgomeryville, PA.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thing is why did I have to go to this step to get this resolved? Pathetic! Not once did Harriet ever respond to my request.Bunch of bologna. Sorry to get Revdex.com involved.
Regards,
[redacted]
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 12, 2015 at 4:47 PMSubject: Fwd: ID [redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Gretta R[redacted] <[redacted]@harrietcarter.com>Date: Tue, May 12,...
2015 at 2:29 PMSubject: RE: ID [redacted]To: "[email protected]" <[email protected]>[redacted] This order was cancelled by the Customer. We were having a problem with our overseas vendor in India, this problem should be resolved by the end of June. We have apologized many times to [redacted] , his account was not charged for this item. Thank youG R[redacted]Customer ServiceHarriet Carter Gifts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this makes sense. I will follow up with [redacted] on my auto-fill issue.Thanks for the speedy response, and I hope you understand why I 'freaked out'.
Regards,
[redacted]
[redacted]Tell us why here...Complaint # ID [redacted]At the time of placing her order [redacted] accepted the Advantage Program, offering a 10% off on this order also a rebate check from the Advantage membership program within 30 days of that purchase for the shipping and handling fee,The...
program was accepted . We have emailed all this information to [redacted], Advantage Program , attn: Rafael M[redacted] ([redacted]@claruscommerce.com ) . We will have this company delete [redacted] from their program and she will receive her money back $14.99 from [redacted] .Thank youGretta R[redacted]Harriet Carter Gifts
December 6, 2017Dear [redacted],The mailed in order by [redacted] did take slightly longer than normal as it occurred during one ofour heaviest mailed in order times (November before Thanksgiving).As with all mailed in orders, checks our deposited in the bank and orders are sent to be scanned...
intoour system. Once this occurs, the order is printed, sent to the warehouse for picking and shipment.We are sorry this order took slightly longer than normal. However, given the time of year and thevolume of orders received, we do try our best to get orders out as quickly as possible.We are sorry for any inconvenience caused to [redacted] and will certainly try harder in the future to satisfy our customers.Sincerely,Fresh FindsCustomer ServiceGretta R. / Supervisor
***Tell us why here...Complaint # ID [redacted] At the time of placing her order [redacted] accepted the Advantage Program, offering a 10% off on this order also a rebate check from the Advantage membership program within days of that purchase for the shipping and handling fee,The program was accepted We have emailed all this information to [redacted] , Advantage Program , attn: Rafael M [redacted] ( [redacted] @claruscommerce.com ) We will have this company delete [redacted] from their program and she will receive her money back $from [redacted] .Thank youGretta R***Harriet Carter Gifts
From:Gretta R***< [redacted] >Date: Fri, Jul 17, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] " < [redacted] >Dear [redacted] ID # [redacted] The attachment will show the proof of credit given back to [redacted] , [redacted] ***.,Key Biscayne, Fl.33149Regards, [redacted] ***Customer ServiceHarriet Carter Gifts
[redacted] The Revdex.comReference #, [redacted] This order for the [redacted] Shams , was cancelled on 05-12-per the customerThis item is out of stock until ( early to mid June,) this has become a vendor problems with IndiaThis customer has not been chargedOur catalogs are printed a year in advance., not allowing any changes to be madeWe apologize for this inconvenience.Regards,Gretta R***Harriet Carter Gifts Inc.P.O***Montgomeryville, PA
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, May 12, at 4:PMSubject: Fwd: ID [redacted] /***To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: Gretta R [redacted] Date: Tue, May 12, at 2:PMSubject: RE: ID [redacted] /***To: "[email protected]" [redacted] This order was cancelled by the Customer We were having a problem with our overseas vendor in India, this problem should be resolved by the end of June We have apologized many times to [redacted] , his account was not charged for this itemThank youG R***Customer ServiceHarriet Carter Gifts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** ***The Revdex.comREF: ID # ***, *** * ***We have received your request regarding *** ***'s desire to have his name removed from our mailing file.We have added *** *** to our master file suppression so that, should his name come to Harriet
Carter through another sourcein the future we will drop him from all future mailings as long as he remains at his current address. Please note that this process does take time and it is possible that he may receive or additional catalogs from us because of crossover from the time of request and the time shen lists are pulled to be processed for mailing. Please allow to weeks for this process to complete.I apologize for any inconvenience this may have caused and I hope this clears up this matter to everyone's satisfaction.Sincerely,Gretta R***Harriet Carter Gifts
*** *** ***THE Revdex.comREF: # ***The only time our site auto fills a customer's name and address is if they have a saved account for our siteand they log into theirtheir account prior to checking outWe cannot find a saved account for *** *** so the site would not
auto fill her name and address.We respectfully believe that the auto fill process *** *** experienced was part of her own computer system. Regards, Gretta R***Harriet Carter GiftsCustomer Service
Revdex.com*** *** *** ** * ***This complaint has been taken care of. A full credit was issued to *** *** *** $as of 09-18-17.Thank youHarriet Carter GiftsGretta R***
*** ***The Revdex.comID # ***A credit was posted on 04-01-in the amount of $34.95,we feel the customer will see this credit within the next few days once her bank has receipt of the posting.. RegardsGretta R***Harriet Carter / Fresh
FindsMontgomeryville, Pa
From:Gretta R[redacted]<[redacted]>Date: Fri, Jul 17, 2015 at 3:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]" <[redacted]>Dear [redacted]ID # [redacted]The attachment will...
show the proof of credit given back to [redacted] [redacted],[redacted].,Key Biscayne, Fl.33149Regards,[redacted]Customer ServiceHarriet Carter Gifts
[redacted]The Revdex.comReference #, [redacted]This order for the [redacted] Shams , was cancelled on 05-12-15 per the customer. This item is out of stock until ( early to mid June,) this has become a vendor problems with India. This customer has not been charged.. Our catalogs are printed a year in advance., not allowing any changes to be made. We apologize for this inconvenience.Regards,Gretta R[redacted]Harriet Carter Gifts Inc.P.O. [redacted]Montgomeryville, PA.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thing is why did I have to go to this step to get this resolved? Pathetic! Not once did Harriet ever respond to my request.Bunch of bologna. Sorry to get Revdex.com involved.
Regards,
[redacted]
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 12, 2015 at 4:47 PMSubject: Fwd: ID [redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Gretta R[redacted] <[redacted]@harrietcarter.com>Date: Tue, May 12,...
2015 at 2:29 PMSubject: RE: ID [redacted]To: "[email protected]" <[email protected]>[redacted] This order was cancelled by the Customer. We were having a problem with our overseas vendor in India, this problem should be resolved by the end of June. We have apologized many times to [redacted] , his account was not charged for this item. Thank youG R[redacted]Customer ServiceHarriet Carter Gifts
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this makes sense. I will follow up with [redacted] on my auto-fill issue.Thanks for the speedy response, and I hope you understand why I 'freaked out'.
Regards,
[redacted]
[redacted]Tell us why here...Complaint # ID [redacted]At the time of placing her order [redacted] accepted the Advantage Program, offering a 10% off on this order also a rebate check from the Advantage membership program within 30 days of that purchase for the shipping and handling fee,The...
program was accepted . We have emailed all this information to [redacted], Advantage Program , attn: Rafael M[redacted] ([redacted]@claruscommerce.com ) . We will have this company delete [redacted] from their program and she will receive her money back $14.99 from [redacted] .Thank youGretta R[redacted]Harriet Carter Gifts
December 6, 2017Dear [redacted],The mailed in order by [redacted] did take slightly longer than normal as it occurred during one ofour heaviest mailed in order times (November before Thanksgiving).As with all mailed in orders, checks our deposited in the bank and orders are sent to be scanned...
intoour system. Once this occurs, the order is printed, sent to the warehouse for picking and shipment.We are sorry this order took slightly longer than normal. However, given the time of year and thevolume of orders received, we do try our best to get orders out as quickly as possible.We are sorry for any inconvenience caused to [redacted] and will certainly try harder in the future to satisfy our customers.Sincerely,Fresh FindsCustomer ServiceGretta R. / Supervisor