D & M Service Company

D & M Service has actively been in business over years; and a Accredited Business with the Revdex.com since I believe my record stands on it's own merit and believe anyone who has ever done business with me would not flippantly use the word 'nightmare' to describe dealing with me or my firm; when in fact it is the exact opposite Consumer purchased a 95% furnace and would have needed to purchase an Air Condition and a coil Unbeknown to me, I had told her I could get the papers needed but after inquiring further she did not purchased all the products that would allow her to be eligible for the [redacted] rebate programThere is no certificate I can supply her with If Ms [redacted] would go to [redacted] & [redacted] s website to see for herself she did not purchase all the products needed for the specific rebate program she is thinking of I apologize I couldn't get the certificate but she just didn't buy everything needed to meet [redacted] requirements for the rebate program and that she had to resort to filing a complaint Best regards, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] I was told on numerous occasions that the documents associated with my purchase would be made available to me - would be left at my house, in my mailbox, etcWhether or not I am eligible for an energy rebate is really none of the owner's businessHe is not at liberty to make that determinationThe point is that he told me over and over again that he would leave the documents at my residence and didn'tHe provided me with specific dates and times that he would leave the paperwork at my residence and failed to do soThis is poor customer serviceMy expectation is that when I spend thousands of dollars with a contractor is that they will keep their word and follow through on commitmentsHe may or may not be correct as it pertains to the energy rebate, but that is irrelevant I want the documents that are owed to meWhen I have to re-arrange personal and professional plans because I am waiting for a contractor to bring me paperwork, THAT is a nightmare%

Per customer issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
 [redacted]
 
 
I was told on numerous occasions that the documents associated with my purchase would be made available to me - would be left at my house, in my mailbox, etc. Whether or not I am eligible for an energy rebate is really none of the owner's business. He is not at liberty to make that determination. The point is that he told me over and over again that he would leave the documents at my residence and didn't. He provided me with specific dates and times that he would leave the paperwork at my residence and failed to do so. This is poor customer service. My expectation is that when I spend thousands of dollars with a contractor is that they will keep their word and follow through on commitments. He may or may not be correct as it pertains to the energy rebate, but that is irrelevant.  I want the documents that are owed to me. When I have to re-arrange personal and professional plans because I am waiting for a contractor to bring me paperwork, THAT is a nightmare. %

D & M Service has actively been in business over 32 years; and a Accredited Business with the Revdex.com since 1982. I believe my record stands on it's own merit and believe anyone who has ever done business with me would not flippantly use the word 'nightmare'...

to describe dealing with me or my firm; when in fact it is the exact opposite.  
Consumer purchased a 95% furnace and would have needed to purchase an Air Condition and a coil.
Unbeknown to me, I had told her I could get the papers needed but after inquiring further she did not purchased all the products that would allow her to be eligible for the [redacted] rebate program. There is no certificate I can supply her with.  
If Ms. [redacted] would go to [redacted] & [redacted]s website to see for herself she did not purchase all the products needed for the specific rebate program she is thinking of.
I apologize I couldn't get the certificate but she just didn't buy everything needed to meet [redacted] requirements for the rebate program and that she had to resort to filing a complaint.
Best regards,
[redacted]%3