I would like to file an official complaint against D&M Garage Doors SolutionsOn 12/6/I had this company come out to my house to repair my garage door ( it would not open completely)Their repair man (Levi M**) installed a torsion spring, T-bar tube, drums and brackets for $About months later (3/13/17), I called DM solutions back and informed him that door was not openingThey send out another repair man who insisted that I needed a new garage door openerI disagreed and ask him to leaveHe wanted to charge me for coming out butI refused him He called his office and he stated I did not need to pay On 11/16/I had certified Garage Doors LLC come to fix the doorThe repair man informed me that DM Solutions installed the wrong size torsion spring and the was why the door did not completelyThe door was lbs to heavy for the spring DM Solutions installedHe also stated the garage door opener was not a problemI am sending a copy of the invoices from Cer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was never informed that they would be removing the facing from the garage header which I had recently had replacedI didn't notice initially that I would have to bend down to get in and out of the garageI had to call them back several times because they never provided me with the user manual, which might have been helpful and would have enabled me to make this adjustmentWhen they did come out for this, the said that the car could get throughThey never told me that I needed to place a light bulb in the opener before they leftThey told me that it was adequate to place the sensors on top of the openerMy previous opener had been in service since and that technology was not in place at that timePerhaps I should have questioned this, but they are supposedly "experts"They made appointments which they did not keepI have already paid to have adjustments made to ensure that the garage door is working properlyI have already have had the sensors, essential for safe operations installed where they should beThe replacement of the facing on the garage header is pendingI still expect to be reimbursed$for this additional work Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They told me a second remote was extra money I now know from the manufacturer that remotes and a keyless entry which they didn't mention at all come with this model of garage door openerAnd yes , even when a company gets the opener from a distributerI can only assume they removed those items from the box to sell separately! This opener is already being sold at over 100% mark up over retail price without these added shenanigans Yes, I do technically have an appt with them tomorrow This is the 4th scheduled appointment with them this week! After they missed yesterday's appointment window without calling I finally get a call later that day saying "I think we had an appointment with you today But we've been backed up can we reschedule for Friday? Since they have my money I am no longer priority even though the uninstalled sensors on the door could have crushed my toddler any day this week! Where is their truth in advertising? They will "beat any quality and price", no and no unless by beat they meant the lowest service quality and the highest price! Also, it says in the ad they are Revdex.com accredited when the Revdex.com.org website says they aren't And what happened to my 10% new customer discount also in the yellowbook ad? Regards, [redacted]
My garage door stopped working Friday afternoonI found DM Garage Door Solutions ad in a Gloucester County,N.J./ Southern Camden Countey N.J Yellowbook 2017/phone book I read the ad carefullyIt listed my door and motor brandsAlso the ad displayed a Revdex.com logo I called for an appointment for Saturday, the next day between 11AM-1PM I was told that the techwould call when he was on his way The DM Garage Door Solutions called about 12:PM Saturday to let me know that the tech would be about and hour to an hour and a half late The techs arrived about 2:30PM, which was okI showed them that the door would not workThe motor just made noiseI was told that I needed a new motor and it would cost $The tech also said they didn't take personal checks I told him that I would would like to think on it and would let them knowHe said there would be a $service callI said that when I made the appointment no one mention a service call fee or not accepting ChecksAlso there was nothing in the ad that mentioned that I gave him the $in cash and he gave me a receiptI told him that I was going to lodge a complaintHe told me it was the company's policy Let me state at this time that the techs were courteous and respectfull I called the office and complained to the man that answered the phone He said all businesses charge service calls and do not accept personal checksI told him that there was no mentioned of it in his ad and that the person that I made the appointment with should have stated that it was the policy I told him that I was going to contect the Revdex.comHe said to go ahead I ended the call I went to their web site that is listed on the receipt.This is a statement in part that I found: If you require garage door repair services in or around Philadelphia, then be sure to contact us today for a free estimate for your repairs! I live miles or so outside Philadelphia I next went to the Revdex.com site in South Jersey where I live Since the garage door business ad has a Revdex.com logo displayI wanted to see why The Revdex.com said that this business has not been Revdex.com accredited and was warned in the past about illegally displaying their logo They also gave them an F rating There were also complaint of bad service/workmanship Also In the Overview section about DM Garage Door Solution on the Revdex.com web site is this: Methods of Payment We accept any form of payments Most often I research before I give my business to someoneI guess I had trust in the Revdex.com logo in the ad
At the time we finished the install of the garage doors we were asked for a keypadAt that time we showed him our contract and there was nothing on a keypadWe were told to install it with the additional chargeRight after we were done they denied to payAnd started fighting with our technicianVerbally It had got to so in tensed that we had to tell our technician to leaveAfter that they called the office and began arguing about this billWe told them that we can not send no one their because they never paidWe received the call saying we can have the keypad that they don't need it no more and that time they said we need to come out to them again because some thing happened to the garage doorAgain as we explain the he cant fight with us and also he has an out standing bill the yelling and and the fighting began againAt that time we told them that we cant send anyone out do to his behavior and everything is on recording
On July 15, we received a phone call that Mr***'s that his father gave him our numberHis father is a repeat customer and trusted us for years with his garage doorWe went out to Mr***'s house and replace his springs and before my technician left Mr ***'s house my technician asked Mr [redacted] to check his garage door and it worked smoothlyThen we received a phone call from Mr [redacted] stating there was a problem with his garage doorWe made another appointment and when we got to the ***' house we notice that a wheel was brokenWe replace the wheel for no additional chargeWe stand by our work (we replaced spring the broken wheel is a different issue but we replace for no additional chargeAfter that Mr [redacted] wanted to have his money back but their garage door did not have any problem at that time8-23-We received a phone call from Mr [redacted] stated that he has the wrong springsWhen asked why would he say that? He stated that he had another company come out because his cable broke and they replaced the cables and told him the springs are wrongAlso the company stated that D & M Solution have to pay for the work that they didWhich at that time asked Mr [redacted] why didn't he call us first or even when the other company was at his propertyHe stated he did not trust usHe was told we could of send another technician even the ownerAt that time Mr [redacted] made appointment for today 8/23/and we told him we can stand by our springsAfter making the appointment Mr [redacted] stated that we will pay for the other work from the other company or he is going to Revdex.com and going to make us pay it all backWe again stated that we can only stand by our workAt that time he started yelling saying that we will payWhen trying to explain to Mr [redacted] put his wife on the phone and again we tried to explain that we can stand only by our workShe stated that she is going to get all her money back and going to go threw Revdex.comAlso attach is their receipt with a signature stating that their garage door was done right and they were happy
I would like to file an official complaint against D&M Garage Doors SolutionsOn 12/6/I had this company come out to my house to repair my garage door ( it would not open completely)Their repair man (Levi M**) installed a torsion spring, T-bar tube, drums and brackets for $About months later (3/13/17), I called DM solutions back and informed him that door was not openingThey send out another repair man who insisted that I needed a new garage door openerI disagreed and ask him to leaveHe wanted to charge me for coming out butI refused him He called his office and he stated I did not need to pay On 11/16/I had certified Garage Doors LLC come to fix the doorThe repair man informed me that DM Solutions installed the wrong size torsion spring and the was why the door did not completelyThe door was lbs to heavy for the spring DM Solutions installedHe also stated the garage door opener was not a problemI am sending a copy of the invoices from Cer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was never informed that they would be removing the facing from the garage header which I had recently had replacedI didn't notice initially that I would have to bend down to get in and out of the garageI had to call them back several times because they never provided me with the user manual, which might have been helpful and would have enabled me to make this adjustmentWhen they did come out for this, the said that the car could get throughThey never told me that I needed to place a light bulb in the opener before they leftThey told me that it was adequate to place the sensors on top of the openerMy previous opener had been in service since and that technology was not in place at that timePerhaps I should have questioned this, but they are supposedly "experts"They made appointments which they did not keepI have already paid to have adjustments made to ensure that the garage door is working properlyI have already have had the sensors, essential for safe operations installed where they should beThe replacement of the facing on the garage header is pendingI still expect to be reimbursed$for this additional work Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They told me a second remote was extra money I now know from the manufacturer that remotes and a keyless entry which they didn't mention at all come with this model of garage door openerAnd yes , even when a company gets the opener from a distributerI can only assume they removed those items from the box to sell separately! This opener is already being sold at over 100% mark up over retail price without these added shenanigans Yes, I do technically have an appt with them tomorrow This is the 4th scheduled appointment with them this week! After they missed yesterday's appointment window without calling I finally get a call later that day saying "I think we had an appointment with you today But we've been backed up can we reschedule for Friday? Since they have my money I am no longer priority even though the uninstalled sensors on the door could have crushed my toddler any day this week! Where is their truth in advertising? They will "beat any quality and price", no and no unless by beat they meant the lowest service quality and the highest price! Also, it says in the ad they are Revdex.com accredited when the Revdex.com.org website says they aren't And what happened to my 10% new customer discount also in the yellowbook ad? Regards, [redacted]
My garage door stopped working Friday afternoonI found DM Garage Door Solutions ad in a Gloucester County,N.J./ Southern Camden Countey N.J Yellowbook 2017/phone book I read the ad carefullyIt listed my door and motor brandsAlso the ad displayed a Revdex.com logo I called for an appointment for Saturday, the next day between 11AM-1PM I was told that the techwould call when he was on his way The DM Garage Door Solutions called about 12:PM Saturday to let me know that the tech would be about and hour to an hour and a half late The techs arrived about 2:30PM, which was okI showed them that the door would not workThe motor just made noiseI was told that I needed a new motor and it would cost $The tech also said they didn't take personal checks I told him that I would would like to think on it and would let them knowHe said there would be a $service callI said that when I made the appointment no one mention a service call fee or not accepting ChecksAlso there was nothing in the ad that mentioned that I gave him the $in cash and he gave me a receiptI told him that I was going to lodge a complaintHe told me it was the company's policy Let me state at this time that the techs were courteous and respectfull I called the office and complained to the man that answered the phone He said all businesses charge service calls and do not accept personal checksI told him that there was no mentioned of it in his ad and that the person that I made the appointment with should have stated that it was the policy I told him that I was going to contect the Revdex.comHe said to go ahead I ended the call I went to their web site that is listed on the receipt.This is a statement in part that I found: If you require garage door repair services in or around Philadelphia, then be sure to contact us today for a free estimate for your repairs! I live miles or so outside Philadelphia I next went to the Revdex.com site in South Jersey where I live Since the garage door business ad has a Revdex.com logo displayI wanted to see why The Revdex.com said that this business has not been Revdex.com accredited and was warned in the past about illegally displaying their logo They also gave them an F rating There were also complaint of bad service/workmanship Also In the Overview section about DM Garage Door Solution on the Revdex.com web site is this: Methods of Payment We accept any form of payments Most often I research before I give my business to someoneI guess I had trust in the Revdex.com logo in the ad
At the time we finished the install of the garage doors we were asked for a keypadAt that time we showed him our contract and there was nothing on a keypadWe were told to install it with the additional chargeRight after we were done they denied to payAnd started fighting with our technicianVerbally It had got to so in tensed that we had to tell our technician to leaveAfter that they called the office and began arguing about this billWe told them that we can not send no one their because they never paidWe received the call saying we can have the keypad that they don't need it no more and that time they said we need to come out to them again because some thing happened to the garage doorAgain as we explain the he cant fight with us and also he has an out standing bill the yelling and and the fighting began againAt that time we told them that we cant send anyone out do to his behavior and everything is on recording
On July 15, we received a phone call that Mr***'s that his father gave him our numberHis father is a repeat customer and trusted us for years with his garage doorWe went out to Mr***'s house and replace his springs and before my technician left Mr ***'s house my technician asked Mr [redacted] to check his garage door and it worked smoothlyThen we received a phone call from Mr [redacted] stating there was a problem with his garage doorWe made another appointment and when we got to the ***' house we notice that a wheel was brokenWe replace the wheel for no additional chargeWe stand by our work (we replaced spring the broken wheel is a different issue but we replace for no additional chargeAfter that Mr [redacted] wanted to have his money back but their garage door did not have any problem at that time8-23-We received a phone call from Mr [redacted] stated that he has the wrong springsWhen asked why would he say that? He stated that he had another company come out because his cable broke and they replaced the cables and told him the springs are wrongAlso the company stated that D & M Solution have to pay for the work that they didWhich at that time asked Mr [redacted] why didn't he call us first or even when the other company was at his propertyHe stated he did not trust usHe was told we could of send another technician even the ownerAt that time Mr [redacted] made appointment for today 8/23/and we told him we can stand by our springsAfter making the appointment Mr [redacted] stated that we will pay for the other work from the other company or he is going to Revdex.com and going to make us pay it all backWe again stated that we can only stand by our workAt that time he started yelling saying that we will payWhen trying to explain to Mr [redacted] put his wife on the phone and again we tried to explain that we can stand only by our workShe stated that she is going to get all her money back and going to go threw Revdex.comAlso attach is their receipt with a signature stating that their garage door was done right and they were happy