D-Men Auto Detailing

IN RESPONSE TO THE COMPLAINT- D-men auto detail pride ourselves on providing a complete and affordable service, We have never had a complaint about our cleaning of vehicles, but we did have a person on [redacted] ' s list complain that we would not pickup her car and clean and return it, Now because of a medical condition that I have picking up the vehicle could not happen, that person didn't care On this complaint the customer was quoted to clean the interior of a large Suv after we were told it didn't have any dog hair in it, so she deceived us in order to afford paying the additional 25.00, if we had added the charge after attempting to clean the vehicle, then one would accuse d-men of price gouging, so yes there was fur in the trim, You get what you pay forAfter cleaning the Suv it sat for twenty hours before it was picked up by the husband, In order to make sure customers are satisfied with the cleaning, I make sure they open the doors in order to see the job that was Done, The husband walked around the vehicle checking the Suv, in which he replied LOOKS GOOD and handed me his credit card, I got my payment and I gave him the keys and said thank you and he said thank you NOW AS IF IT WERE PLANNED WITH IN TWO MINUTES I GET A CALL FROM THE WIFE SAYING WE DIDN'T CLEAN THE CARPET, THE SEATS, AND ANY THING ELSE SHE COULD THINK OF, D-men auto detailing ' policy is if your not satisfied we will clean it until your satisfied, She was offered that, but she made it very clear that she just wanted a refund, D-men auto detailing stand's behind our job, We mentioned about giving half of a refund, but after discussing it further we decided that we would not give a refundBy not bringing the Suv back to d-men auto detailing we were not able to comply with our company policy because seemed to be out to get something for nothingWe will offer half off on a Exterior Detail