D N T Business & Office Cleaning, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This issue has not at all been satisfied!It's true that the owner submitted film of the actual theft from police who now have a warrant out for the arrest of that individual.That issue is between the individual and the employer ( Tantini salon) .I understand that they have signs posted about not being responsible for items lost.That does not apply to this situationThis item was LOCATED by an employee after a phone call stating where it was leftThe owner of the necklace was told she could pick it up the next day, it was then admittedly in the possession of the salon(No longer lost)This negates the signage.Once the item was found, it should then have been secured as it was no longer a lost itemIt belonged to an individual with a name and contact information.This was negligent behavior of the salonBecause the item was not secured while in the possession of the salon, knowing to whom it belonged, it was then stolen by a different employee before the owner of the necklace got there to recover the next day.***At this point the necklace becomes stolen from the salon, not the owner of the necklace.***My reason for filing this complaint is because the owner ( [redacted] ) refuses to take care of the loss of item in her keep., requiring we pursue legally.Ms [redacted] has not returned several phone calls over months time to rectify this situation.I do not believe this to be good business practice, much less, it's a terrible disregard to basic customer serviceThere seems no evidence of " good will".The irresponsibility of the salon for not having secured an item left but recovered implicates their responsibility for replacement.This item was stolen three months agoIt's total cost of replacement is $140.00.I resent that Ms [redacted] has been so difficult to deal with, and is uninterested in resolving this issue with regard to replacementShe continues to deny any responsibility or resolveIt seems most ridiculous that this must repeatedly be explained to Ms [redacted] , and that I've had to go this level to try to resolve a very simple issueAgain the total replacement cost is $

The police have the suspects information that stole this necklaceIt is not my legal obligation to replace the cost of this stolen item They should be looking to the police and suspect for restitution Sincerely, [redacted]

This matter has been handed over to Newark Police DepartmentThey have the persons information that stole the necklace and the police are handling itThis isnt a store responsibilityThere are signs clearly posted that state we are not responsible for lost or stolen items, however, we did role
our tapes back to assit th epolice in finding the suspect

The police have the suspects information that stole this necklace. It is not my legal obligation to replace the cost of this stolen item.  They should be looking to the police and suspect for restitution.  Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This issue has not at all been satisfied!It's true that the owner submitted film of the actual theft from police who now have a warrant out for the arrest of that individual.That issue is between the individual and the employer ( Tantini salon) .I understand that they have signs posted about not being responsible for items lost.That does not apply to this situation. This item was LOCATED  by an employee after a phone call stating where it was left. The owner of the necklace was told she could pick it up the next day, it was then admittedly in the possession of the salon. (No longer lost)This negates the signage.Once the item was found, it should then have been secured as it was no longer a lost item. It belonged to an individual with a name and contact information.This was negligent behavior of the salon. Because the item was not secured while in the possession of the salon, knowing to whom it belonged, it was then stolen by a different employee before the owner of the necklace got there to recover the next day.[redacted]At this point the necklace becomes stolen from the salon, not the owner of the necklace.[redacted]My reason for filing this complaint is because the owner ( [redacted]) refuses to take care of the loss of item in her keep., requiring we pursue  legally.Ms. [redacted] has not returned several phone calls over months time to rectify this situation.I do not believe this to be good business practice, much less, it's a terrible disregard to basic customer service. There seems no evidence of " good will".The irresponsibility of the salon for not having secured an item left but recovered implicates their responsibility for replacement.This item was stolen three months ago. It's total cost of replacement is $140.00.I resent that Ms. [redacted] has been so difficult to deal with, and is uninterested in resolving this issue with regard to replacement. She continues to deny any responsibility or resolve. It seems most ridiculous that this must repeatedly be explained to Ms. [redacted], and that I've had to go this level to try to resolve a very simple issue. Again the total replacement cost is $140.00.