D Nails

Review: I had my nails done at d nails on 6/4/15 for $35. the nails were really bad I don't think the guy knew what he was doing but he keep saying he did. By the time I got home my nails were lifting and there was acrylic all over my fingers. On 6/5/15 I had to another location to have the nails soaked off and a new set put on for $55 because the location would not answer the phone or speak to me about it in person.Desired Settlement: I want my $35 back! I will never go to d nails again.

Business

Response:

I am very sorry to hear that our customer had a bad experience for the service received at our shop.I apologize that we cannot provide a refund to a service we performed. Our service is not a product and it is cannot be returned for a refund. However, we will be glad to offer the customer a store credit for the amount paid to our store, $35. We want to have an opportunity to fix the service provided, if it was not done to expectation and satisfaction if the customer.We wish that the customer would have communicated with us and let us know of the incident before going to another shop and pay again for the service. We would gladly repair what was done wrong and dissatisfied at no cost to the customer.Please let us know if you have any questions and/or concerns.Sincerely[redacted]