D Next Best Thing in Jacksonville, Inc Reviews (1)
The Next Best Thing in Jacksonville, NC took my $150 swing, sold it and did NOT provide my percentage (for the contracted 6 mos)& poor communication
I brought a swing to THE NEXT BEST THING in Jacksonville NC. The swing sold and I requested a check for my percentage of the sale. As contracted, I would be able to pickup check for up to 6 months. I went to pick up my check in FEB (at the Jacksonville location) and was told "we do not have your check, but we're under new management... I will have someone followup." I did NOT receive callback. I followed up a week later and was told "since the company is under new management perhaps you can get in touch with the old owners at the Havelock or New Bern location." So I called the Havelock number and left a message for the old (jacksonville) owner. Again, I left a message with an associate but I did not hear back. I called Havelock again (now March) and spoke with someone who said "I see a message here but the owner is out of town, I will try to reach her and call you back." I received a prompt callback from the associate stating "I was unable to reach the )old) owner but left a message and they will followup via email." I received an email response stating...
"I researched the consignor payout for the consignor. She did indeed have a check written for August 15,2013. There was no note on her account to mail the check, and since she lives locally she is required to come into the store to pick up the check by February 15, 2014. As stated in the consignor agreement that she signed, consignor checks that are issued are only valid for 6 months at which point they expire and the consignor loses their money. The new owner of the store may try to accommodate her, but the responsibility was placed on the consignor to pick up the check before it is expired. At this point there is nothing due to the consignor unless they brought in additional items that may have sold after that check date. Since the Havelock, New Bern and Jacksonville stores are all under new owners, if they choose to offer a discount it is under their discretion. There is nothing I can do for her at this point.
I am extremely displeased with the run-around. And unfortunately I still have items (for sale) at this consignment shop. The new owners won't take responsibility for the "PREVIOUS OWNERS" and the "OLD OWNERS" won't take responsibility for the (current) associates lack of knowledge in regards to the whereabouts of my check.
From my perspective, this company has poorly executed their change in management. I gave them property that I purchased for $150, and got nothing in return (except a headache). I expect to be compensated for the sale of MY ITEM. I expect a company to callback in a appropriate time frame, particularly if their 2 weeks of poor communication is their justification for no check. I feel they gave me the run around (wasting time for two weeks) so they could justify taking my percentage of the sale. It's shameful that a children's company would do this to a new mom.