D P Automotive

We have contacted customer and left several messagesThere has been to response nor follow upWe have closed this complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mark Y**

The vehicle in question was valued at $ sales paid $for the timing chain repairs which left the $we gave the customer for his vehicle This vehicle is not on our lot for sale on our lot do to the engine needing replacementThe vehicle was sent to our wholesale / auction departmentSo with this being said we can not assist with any other compensation at this time

A refund check in the amount $has been issued to *** *** for the full purchase price of the theft protection policyI will contact the customer to see if she prefers to pick up the check from the dealership or have it mailed

We are currently working on a solution through our service deptBeau H*** will be reaching out to her

I spoke to my Service Director and we felt that customer was correct, it should have last longer, so we refunded his money and gave our customer oil changes for the trouble

Mr W*** Frontier never made it upfront for sale

We have contacted MrR*** and have refunded the customers money and explained why we recommended the new transmissionWe also tried to get the vehicle back in to make sure what we recommended was justified. MrR*** refused to bring his vehicle in for diagnosis and stated he just
wanted him money backCustomer seemed to satisfied when he left

AN now has a strict policy to not retail any car with an open recall campaign

This needs to go to *** *** not Nissan Chandler Tell us why here

*** *** paid for a starterCustomer had to pay for a leaking power steering hoseA few other items were needed that were customer pay and customer declined repairs

The used car department listed my vehicle and vin number on the Auto Nation Nissan used car sales website. It was there as recent as 2/23/17. I saw it there with my own 2 eyes. Show me proof that it wasn't. That does not excuse the actions of Alex N in the service Department removing the comment of the truck burning 1 quart of oil every 1,000 miles before it was to be appraised by Nick in Sales. Alex N. said I would get more money from my vehicle if he removed the comment about the engine burning through a quart of oil every 1,000 miles. I swear to god that this vehicle was available and listed for sale for 12,487.00 with my vin # [redacted] and mileage of 71,006. There must be a paper trail of this somewhere. If my vehicle would not have appeared on the used car website, I wouldn't be so upset about the transaction. I believed the service department as to what they diagnosed. If my vehicle would have went to auction as you claim, then the vehicle would be gone and I would not have viewed the listing only a few days later after my purchase of a 2017 Nissan Pathfinder. What would you think if you were told that the motor was bad and saw the vehicle on the dealers website listed for 6,000 more than you were offered for the vehicle in the first place. Thus, I wouldn't have contacted corporate Nissan Consumer Affairs division for intervention in this matter.I have purchased 3 Nissan's in the past from this dealership and I was hesitant to purchase another Nissan product. It is the practice of deception and ultimately denial that is Auto Nation Nissan's way to sweep this under the carpet. Someone from Revdex.com please go to this business and search the memory of the used car listing department computer to see for yourself. That cannot be erased from the memory. Furthermore, I would take a lie detector test to prove what I witnessed with my own 2 eyes.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The vehicle in question was valued at $8500.  sales paid $2000 for the timing chain repairs which left the $6500 we gave the customer for his vehicle.  This vehicle is not on our lot for sale on our lot do to the engine needing replacement. The vehicle was sent to our...

wholesale / auction department. So with this being said we can not assist with any other compensation at this time.

We have contacted customer and left several messages. There has been to response nor follow up. We have closed this complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mark Y**