I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The simple fact of the matter is, my property should be returned to me in the same shape that it was given to them. He admitted and signed on the receipt that they damaged the wheel. I have already shown it to a Lawyer that is provided to us through my work and that is all that matters. They did not make the wheels and are not engineers or specialist so I am not going to take their word that it is not a safety issues either way. It does not matter where the piece broke off from or if it is a safety issue. All that matters is that they broke it. It is impossible that it happened before considering he brought me the piece and admitted they did it while taking the old tires off. Furthermore, the tires have nothing to do with my complaint. If they did not want to take the liability and responsibility they should have told me they did not want to take the risk and I would have went else where.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The simple fact of the matter is, my property should be returned to me in the same shape that it was given to them. He admitted and signed on the receipt that they damaged the wheel. I have already shown it to a Lawyer that is provided to us through my work and that is all that matters. They did not make the wheels and are not engineers or specialist so I am not going to take their word that it is not a safety issues either way. It does not matter where the piece broke off from or if it is a safety issue. All that matters is that they broke it. It is impossible that it happened before considering he brought me the piece and admitted they did it while taking the old tires off. Furthermore, the tires have nothing to do with my complaint. If they did not want to take the liability and responsibility they should have told me they did not want to take the risk and I would have went else where.
Regards,
[redacted]