D & R Building & Remodeling

Initial Business Response /* (1000, 5, 2016/05/13) */
Contact Name and Title: [redacted] Owner
Contact Phone: 775-691-4333
Contact Email: [redacted]
When I received the initial call from the consumer, he stated that he needed someone to come over to a rental property, activate the...

sprinkler system, and while on site, give him a quote for some lawn renovation and ongoing maintenance. We set up an appointment. I personally took the appointment to activate the sprinkler system because he wanted some quotes. Upon arrival, there was no answer at the door. Assuming he would arrive shortly, and in order to save time, I began working on activating the system. A short time later the consumer came out from the back of the house obviously engaged with another contractor regarding some other items. Not wanting to interrupt, I continued with the sprinkler system. Eventually they took a break, and he was able to explain the scope of work regarding lawn renovation. I explained that as soon as I was done checking the zones and setting the controller I would get some measurements and email a quote to him. He then went back to his other conversation. At one point I asked him how he would like the days and watering times set. We agreed it should be on quite frequently in order to encourage some new growth and hopefully defray some of the necessary renovation. Upon completion, the consumer was still busy so I quickly got his email and told him I would follow up later. As his email states, which I believe he attached, He did receive a bill for the sprinkler work for $50.00. I was willing to waive the charge if he accepted my proposal. When he did not, I sent him a bill for services provided. Not out of spite, simply because I provided a service which he verbally requested. We are an honest company and have a great network of honest customers and do most of our small item business the old fashion way. On a hand shake. It has worked for us for the last 37 years, and we will continue to build our business on trust. In order to resolve the issue, I am willing to revert the charges on the Doctors account, and take it as a lesson learned. I certainly don't want his lawyer after me over $50 bucks. I believe the rest of the story is written in the email which the consumer provided.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)