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D & R Business Service Reviews (2)

Review: I have had [redacted] perform my tax services for the last 5 years, federal and state, and had faith she knew what she was doing, but this year I received a notice from the IRS that I owed $2,000.00 for my 2011 prepared taxes. I brought the notice to [redacted] in May, so that she could stand by her word and follow up with a phone call, on my behalf, to the IRS to find out the decrepancy. She put me off for four months, and did nothing, telling me she was very busy. I called her on several occasions and left messages for her to call me with the follow up information and she never had the decency to call me back , I also stopped by the office several times when I finally found them open and she continued to give me the run around. She kept telling me to wait for another notice from the IRS. I finally received another notice from the IRS and left it in [redacted]'s drop box as she instructed me to do with a note to call me with information from the IRS. I stopped in the other day an demanded my only copy of my tax folder from her so I can follow up myself since she was obviously too busy to do anything for me. She went on complaining about receiving a new copier but never did anything about my request for four months. Now I not only owe the IRS for back taxes and penalties but also need to refile a revised ct. tax form for 2011 due to her incompetence and lack of service.Desired Settlement: DesiredSettlementID: Other (requires explanation)

It would have been nice if [redacted] had followed up on my request and also offered to do my revised Ct. tax form for 2011 at no cost. But I would prefer to never do business with her again and hope others will take my complaint in consideration before they do business with her.She obviously has no clue how to do tax preparation or stand by her work with customers when a problem or error arises on the way she prepared a persons taxes. She is too busy talking and bafling people with BS.

Business

Response:

Unfortunately the complaint is partly true. I've received a new multi task copier/ printer/ fax that is connected to my computers. One lame excuse after the other from that company when it did'nt work, wasn't til I threaten to throw it out the window so the traffic can run it over numerous times did they replace it with a bigger more expensive one stating that they don't sell that one anymore & should never had to began with. Took them a month to get it properly set up to my computers which is on line 24/7 with the IRS. Coincidently right after that was done as I walked in my office Ms [redacted] walked in right behind me demanding her paperwork back. Yes, I understand har frustration, did'nt get a chance to explain to her that I never received her phone calls due to phone line was either filled up with solicitations or the copier tech plug in the line into the fax number. Right now that particular issue is in the hands of an attorney.

Still Ms. [redacted] issue is resolvable, without the extra penalties, I couldn't help her at the time because the copier needed to be in proper working order to bring up her return on the computer & to amend it in relation to the IRS letter that she brought in.

I have had [redacted] perform my tax services for the last 5 years, federal and state, and had faith she knew what she was doing, but this year I received a notice from the IRS that I owed $2,000.00 for my 2011 prepared taxes. I brought the notice to [redacted] in May, so that she could stand by her word and follow up with a phone call, on my behalf, to the IRS to find out the decrepancy. She put me off for four months, and did nothing, telling me she was very busy. I called her on several occasions and left messages for her to call me with the follow up information and she never had the decency to call me back , I also stopped by the office several times when I finally found them open and she continued to give me the run around. She kept telling me to wait for another notice from the IRS. I finally received another notice from the IRS and left it in [redacted]'s drop box as she instructed me to do with a note to call me with information from the IRS. I stopped in the other day an demanded my only copy of my tax folder from her so I can follow up myself since she was obviously too busy to do anything for me. She went on complaining about receiving a new copier but never did anything about my request for four months. Now I not only owe the IRS for back taxes and penalties but also need to refile a revised ct. tax form for 2011 due to her incompetence and lack of service.

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Description: Tax Return Preparation

Address: 860 Main St, Willimantic, Connecticut, United States, 06226-2442

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