D & R Construction Services, Inc.

Bought a HVAC unit from Rhino on 12/19/2012 and its still not working properly Rhino has been out here 11 times to fix it and its still not fixed.

problem date:12/24/2012

Purchased 12/19/2012

Model number: Heating unit RGPN-07NAMER

Model number: Cooling unit [redacted]

permit number# XXXXXX

Sales Rep(owner): [redacted]

7,281.00

Loan from Smud

Complaint:

Dec 20-22nd 2012 Heater installed took three days to install the heater, they didnt install the cooling unit the same time they installed that at a later date

12/25/2012 called to file a complaint the heater didnt work

12/27/2012 Rhino came over to "correct" the problem

1/2/2013 Called to file a complaint the heater was still not working

1/4/2013 Rhino came over to "correct" the problem

1/7/2013 called to file a complaint the heater was still not working

1/9/2013 Rhino came over to "correct" the problem

1/10/2013 called to file another complaint the heater wasnt working (when I say doesnt work it was turning off and wouldnt heat the house before turning off it wouldnt be on for more then 4 minutes then shut back off)

1/11/2013 Rhino came back over to "correct" the problem again

2/1/2013 called Rhino again to tell them the heater still wasnt working, they wouldnt work with us and have someone out over the weekend so we had to wait until the following business days

2/5/2013 they came back over to correct the problem

During this time Rhino provided us with awful customer service they never worked with us to a time that worked for us, we had to take time off work and pay a relative to work with us and help come over to wait for them.

2/25/2013 Came over to install the AC unit

2/21/2013 HVAC inspection City of Rancho cordova came out and it didnt pass there were problems

2/22/2013 called Rhino to talk with them about the problems they told me someone wasnt in and they well call me at a later date to go over the problems

3/4/2013 called and talked about problems, they had to order a part and the only time they could come out to fix the problems was

3/21/2013 they finally came out to correct the problems the inspector found

4/19/2013 inspector came out and the inspection passed

4/22/2013 called rhino the pipe that indicates something is wrong with the ac when leaking was leaking called rhino she said it wasnt good she would call me back to let me know when someone can be out

called me the day of 4/23/2013 and said someone can come out there and fixed it so I left work again for them to come over and fix the probem

4/24/2013 it was still leaking when the AC was on called and she said they sent the wrong guy out and she well send someone out who knows how to fix the problem but that wouldnt be until 4/30/2013 they came out to fix the problem again and claimed it was just clogged and that night it was still leaking

5/1/2013 they came out to fix the leak that same night it was still leaking

5/1/2013 same night I called rhino and told them it was still leaking, (i talked with [redacted] the owner everytime)

she said someone would be out on 5/6/2013 to fix it and gave us a time frame

5/6/2013 rhino called me 4 hours before the time frame and told me they couldnt come out set up a new time frame for the following day 5/7/2013

5/7/2013 came home to wait for them they never showed a hour after the time frame was over I called [redacted] and she said everyone that works there has the stomach flu and no one can come out and I still have not heard back from her after me leaving a message with them on 5/8/2013

our AC is still not working one time she said it was ok to run the air just check the pan up in the attic on our own to make sure it dont over flow im not in the position to do that, so basically if I cant do that I cant run the air. at the time and date I still do not know when our AC unit well be fixed this has all been a on going issue since we purchased the product in December of 2012