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D & R Distributing

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Reviews D & R Distributing

D & R Distributing Reviews (9)

I responded to client, she did receive the correct product, and kept the other pens at no charge to her.We sent her a proof to approve which she did and the pens were sent out a few days later

The client emailed us today at 1:we did check and the refund had not been processed for the We have done the refund and cancelled the order today after getting there email We just hadn't had the opportunity to respond to the email yet today We do apologize there was a miscommunication with the client in regards to there order We typically handle accounting issues at the end of the day We apologize for any misunderstanding

HelloYes the customer emailed at 1:requesting to cancel the order She place the complaint at 3:that day She had sent us artwork that was not vector art, which meant it had to be sent to a 3rd party to be redrawnWe had just received the art back on her behalf but the proof had not been created The art that was done was for a fee of We have refunded the entire amount Various emails had been sent to her concerning the art and time frame expectations

We have apologized for the mix up with the pens, and have issued a full refund We have attached the refund receipt

The client sent in artwork that was not accepted by the factory, and we informed them on July 22nd we would need better quality art They responded they did not have the format we would need We spoke with her the following week and we offered our 3rd party redraw service We sent the art to them, and they responded the art was too fuzzy for them to redraw, we attempted to send them a few other files and discuss on the phone with them options for the redraw Yes I spoke with the client on Aug 1, we were still working on her art because it was too fuzzy for the them to redraw On Aug 5th we called the client saying we were still trying to get them to redraw the art for the We have been in contact with the client and she knew the art was an issue, and we asked her to send us any other formats she had on Friday Aug 5th to assist us in getting her art redrawn She never sent us an email with any better art or clearer versions of her art So upon her request we have refunded her money and will cancel the order.The return receipt has been added to see the refund has already been processed

The client was refunded the full amount The refund receipt was sent to her the Monday to confirm that the refund was done I received the email that the [redacted] was shipped a week after I submitted a complaint with the Due to the issue finally being resolved, I have determined that the response does satisfy my concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response, that my complaint will be closed as resolved Regards, [redacted] I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The refund was issued on our part on Saturday March 18th It may not have posted to your account But the refund receipt was sent We did contact you telling you the art had to be redrawn You cancelled the order, and filed the complaint before we had the chance to respond.We do apologize for the miscommunication We have done all that we can, which is issuing you a full refund

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